Washington Mutual Reviews

Updated 17 October 2014
Updated 17 October 2014
351 Reviews
4.0
351 Reviews
Rating Trends

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Approve of CEO
Washington Mutual Chairman & CEO JP Morgan Chase James Dimon
James Dimon
36 Ratings

Review Highlights

Pros
  • Good work/life balance, employees treated fairly, good company values, nice culture (in 40 reviews)

  • They offered great benefits and good supports for the families of employees (in 14 reviews)


Cons
  • Senior management was a mixed bag; lack of accountability at the highest levels (in 35 reviews)

  • Too many changes in upper management that disrupted the lower ranks - on a regular basis (in 15 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    great company while it was around

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Teller in Clackamas, OR (US)
    Former Employee - Senior Teller in Clackamas, OR (US)

    I worked at Washington Mutual full-time (more than an year)

    Pros

    rules were followed. always busy. Managers usually had your back if there was a upset customer.

    Cons

    pay was no very good, lots of turnover could never keep any employees.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    I had a good working experience at Washington Mutual.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loan Closer in Dallas, TX (US)
    Former Employee - Loan Closer in Dallas, TX (US)

    I worked at Washington Mutual full-time (more than an year)

    Pros

    There were opportunities for growth.

    Cons

    The branch closed down and layoffs occurred.

    Advice to ManagementAdvice

    Always treat employees as though their talent and contribution adds value to the company and keep them informed, always considering their input as valid and valuable.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Loved the Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive Assistant in Seattle, WA (US)
    Former Employee - Executive Assistant in Seattle, WA (US)

    I worked at Washington Mutual full-time (more than 5 years)

    Pros

    Washington Mutual is one of the best companies I've ever wroked for. The people were extremely nice and it was a fun place to work. I sure do miss the cafeteria!

    Cons

    One of the cons in working for the bank is the commute. I had a long commute into work.

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  5.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Washington Mutual

    Pros

    Many opportunities around the whole organization

    Cons

    Bought by Chase and not sure of the new culture

    Recommends
    Neutral Outlook
  6.  

    Great team environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mortgage Loan Consultant in Fullerton, CA (US)
    Former Employee - Mortgage Loan Consultant in Fullerton, CA (US)

    I worked at Washington Mutual full-time (more than 3 years)

    Pros

    People I worked with were great, good software, excellent manager

    Cons

    competing against other call centers, we were the only one doing any portfolio underwriting, unfair competition against other call centers

    Advice to ManagementAdvice

    look at the big picture compare apples to apples

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    An amazing company.. like working at Disney Land..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Project Manager in Seat Pleasant, MD (US)
    Former Employee - Senior Project Manager in Seat Pleasant, MD (US)

    I worked at Washington Mutual full-time (more than 5 years)

    Pros

    Great culture. Lots of room for growth. Company has a real employee focus - they care about you! Beautiful facility in downtown Seattle.

    Cons

    Um.... Bankrupt?
    Very collaborative - maybe to a fault.

    Recommends
    Negative Outlook
    No opinion of CEO
  8.  

    It was very good ,the job was good,and my superiors were very helpful and friendly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loan Processor/Mailroom Clerk
    Former Employee - Loan Processor/Mailroom Clerk

    I worked at Washington Mutual full-time (more than 5 years)

    Pros

    The jobwas good,I was processing loans,filing docs in file room and handling the mailroom

    Cons

    It was driven more by Management at all levels

    Advice to ManagementAdvice

    To be more employee friendly

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    i was a fan...

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Washington Mutual

    Pros

    They offered great benefits and good supports for the families of employees. They offered great benefits and good supports for the families of employees.

    Cons

    They went down the tubes. Hard. Their sales training for lower level employees could have been greatly improved, so they lost a significant significant potential for growth, incentive, and income.

  10.  

    I loved the job, but it ended when the company sold to Chase.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mortgage Banking in Irving, TX (US)
    Former Employee - Mortgage Banking in Irving, TX (US)

    I worked at Washington Mutual full-time (more than 3 years)

    Pros

    Good pay, good people, excellent work environment.

    Cons

    None, except they do not exists anymore.

    Advice to ManagementAdvice

    N/A. Washington Mutual does not exist anymore.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Overall , it was a good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Default Collections Specialist in Jacksonville, FL (US)
    Former Employee - Default Collections Specialist in Jacksonville, FL (US)

    I worked at Washington Mutual full-time (more than an year)

    Pros

    I like the work hours, the training, and the team of people I worked with (both employee and management).

    Cons

    Part of my job was to collect from people that were going through some major hardships, i.e. loss of home , loss of a love one, and/or personal despair. That made it difficult to process my job.

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    No opinion of CEO

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