Western Union

  www.westernunion.com
  www.westernunion.com

Western Union Reviews

Updated 16 October 2014
Updated 16 October 2014
232 Reviews
2.8
232 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
130 Ratings

Review Highlights

Pros
  • Decent work/life balance if you allow it and don't let the job take over your life (in 30 reviews)

  • Good benefits and compensation, treated fairly by management, has money to spend on technology (in 20 reviews)


Cons
  • Power struggles and politics at senior management affecting performance (in 14 reviews)

  • Work life balance can be challenging (in 5 reviews)

More Highlights

Employee Reviews

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  1.  

    Early doors but already a great welcome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Peterborough, England
    Current Employee - Senior Manager in Peterborough, England

    I have been working at Western Union full-time (less than an year)

    Pros

    International environment, fast-paced and very stimulating.

    Cons

    We are blessed with a lot of automation however I believe we have a long way to go to get the best out of it.

    Advice to ManagementAdvice

    Simplify. Learn from the Engagement Survey results which tell us that the main area we need to focus in is in making workplace systems and processes more simple.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Talented People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Western Union

    Pros

    Talented People
    Great environment with smart and like minded colleagues
    Good Pay and Benefits package
    Global exposure and opportunity for travel

    Cons

    Only one product
    Not much innovation
    Dated systems and horrible systems management team
    CIO office is more political than functional
    Too many layoffs leading to people afraid of their own shadow and not focusing on their jobs
    Low staff morale

    Advice to ManagementAdvice

    You have great people! Stop throwing them out the door while keeping the ineffectual one (ie the management team). Upgrade your technology base and no, the guys in San Francisco are not doing it - they are having a laugh and taking you for a ride.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Good work-life balance, poor employee/development job progression prospects - unless you are in sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Support in London, England
    Current Employee - Operations Support in London, England

    I have been working at Western Union full-time (more than 3 years)

    Pros

    Good work-life balance.

    The employees are a pleasure to work with and, in general, are knowledgeable in their respective fields.

    Cons

    Little to no job progression/advancement prospects (unless you are in with the right people). Jobs which would be best filled internally are filled by external candidates.

    Too much bureaucracy and red tape - all decisions need excessive, multiple sign off so nothing ever gets done. Everything seems to need sign-off from the USA - even if the country of impact is in Europe/elsewhere. You end up feeling that this need to jump through multiple hoops is only for the benefit of keeping US VPs/AVPs in a job.

    Cost cutting and budget restrictions mean 'back office/support' teams are under-resourced, but there is always enough money to take on new frontline sales staff without thinking about how the additional sales will be supported.

    General morale is poor.

    Advice to ManagementAdvice

    Improve development and job opportunities for internal staff, make staff feel valued and appreciated.

    Reduce the excessive bureaucracy, allow country managers/ the relevant Head of Department the power to sign off projects/resourcing needs.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Operations Manager in London, England
    Current Employee - Regional Operations Manager in London, England

    I have been working at Western Union full-time (less than an year)

    Pros

    none - there is absolutely nothing good about this company

    Cons

    strange culture, very suffocating atmosphere

    Advice to ManagementAdvice

    get rid of some of the dinosaurs

    Doesn't Recommend
    No opinion of CEO
  6.  

    Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Western Union

    Pros

    Working hard for this company really does pay off. Management is very honest and will openly acknowledge accomplishments. Best company I have ever worked for.

    Cons

    Sometimes departments don't quite work together but overall everyone is a team player.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Could be great but too political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CRM in Denver, CO (US)
    Former Employee - CRM in Denver, CO (US)

    I worked at Western Union full-time (more than an year)

    Pros

    Good benefits and competitive salary

    Cons

    So political, all VPs are competing to have the biggest fiefdom. Very little chance for advancement.

    Advice to ManagementAdvice

    work as one company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Financial Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Analyst in Vilnius (Lithuania)
    Current Employee - Financial Analyst in Vilnius (Lithuania)

    I have been working at Western Union full-time (more than an year)

    Pros

    Good work life balance, decent compensation.

    Cons

    Very little growth opportunities, poor HR services, demotivated young, smart individuals.

    Advice to ManagementAdvice

    More trust and transparency would be nice.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    western union is the fastest maner to send a receive money world wide.
    For 10 minutes You can send and receive money,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assintent Account in Quincy, MA (US)
    Current Employee - Assintent Account in Quincy, MA (US)

    I have been working at Western Union full-time (more than 5 years)

    Pros

    to obtain a position in a professional environment while utilizing my present skills and knowledge.

    Cons

    culture,training,,,,,and a lot of thinks that feeling me to stay happy,
    it is very interesting ,when work for someone an feeling happy, like your home.

    Advice to ManagementAdvice

    no advice for management

    Recommends
    Approves of CEO
  10.  

    Western Union - a great job with a few caveats.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Englewood, CO (US)
    Current Employee - Anonymous Employee in Englewood, CO (US)

    I have been working at Western Union full-time (more than an year)

    Pros

    Benefits are insane - great PTO, good Bonus plan (if financial targets are met), tuition reimbursement, etc. Good team members, great location, relaxed-but-still-professional atmosphere. Amazingly good work/life balance.

    Cons

    As with any for-profit corporation, quarterly earnings and re-orgs put most teams on edge and in fear of layoffs. We have just turned the corner from a major transformation/re-org effort, and it seems to be paying off, but it doesn't eliminate the fear of layoffs if we have a bad quarter.

    Advice to ManagementAdvice

    Stop wasting money on "internal marketing" to make us feel good about our products. Focus on talent development instead. Seeing a hard-working colleague laid off only to then see hundreds of thousands of dollars spent on fancy new conference rooms and a "hip" cafeteria is distressing.

    Managers and Directors are fearful of pushing back against VPs when it comes to workloads. We've had major cuts in resources and staff, and have outsourced a number of functions to contractors who quite frankly have not been performing well and we end up having to pick up their slack despite losing people. But it seems as though the "do more with less" mantra and fear of being laid off for not "performing" prevents people from setting and meeting realistic goals. Fast, Good, & Cheap - you can't do all three - pick two or let your managers re-prioritize.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Politically charged. Somehow arrogant and incompetent simultaneously.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA (US)
    Former Employee - Anonymous Employee in San Francisco, CA (US)

    I worked at Western Union (more than an year)

    Pros

    Pays pretty well, though it kind of has to. Office is nice (SF)

    Cons

    The atrocities in Engineering are unlike anything I've seen. No accountability, cooperation, infrastructure, or even appropriate skill set.

    Advice to ManagementAdvice

    Fix the technical competencies. Seriously, drop everything else and address this first. No progress whatsoever will be made until that happens. I've been at my new job for less than 2 months and have already gotten things done that I couldn't do in 2 years at Western Union.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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