Western Union

  www.westernunion.com
  www.westernunion.com

Western Union Reviews

Updated 10 December 2014
Updated 10 December 2014
243 Reviews
2.8
243 Reviews
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Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
138 Ratings

Review Highlights

Pros
  • Decent work/life balance if you allow it and don't let the job take over your life (in 32 reviews)

  • Good benefits and compensation, treated fairly by management, has money to spend on technology (in 20 reviews)


Cons
  • Power struggles and politics at senior management affecting performance (in 14 reviews)

  • Work life balance can be challenging (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Early doors but already a great welcome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Peterborough, England
    Current Employee - Senior Manager in Peterborough, England

    I have been working at Western Union full-time (less than an year)

    Pros

    International environment, fast-paced and very stimulating.

    Cons

    We are blessed with a lot of automation however I believe we have a long way to go to get the best out of it.

    Advice to ManagementAdvice

    Simplify. Learn from the Engagement Survey results which tell us that the main area we need to focus in is in making workplace systems and processes more simple.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 6 people found this helpful  

    The Lunatics Are Running The Asylum

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in London, England
    Former Employee - Director in London, England

    I worked at Western Union full-time (more than 3 years)

    Pros

    Interesting work when you are allowed to do it without interference. Some good people at middle / lower level in the company. Offering a service that people really need.

    Cons

    Am I the only person to have spotted that the CEO doesn't have a clue?

    Revenue down, profits down, customers switching, share price collapsed, and his 'strategy' in response is to fire people and travel around the world in luxury with his personal photographer and PR exec, posting pointless stories every day.

    Hanging around at the Gates and Clinton Foundation meetings talking about poverty. Talking about leadership at industry forums. Really ironic given his CEO package and total lack of leadership skills.

    Advice to ManagementAdvice

    1. Get rid of the CEO and his sycophantic cronies, whose main motivation is self enrichment and playing internal politics.
    2. If you keep the CEO, keep him away from the media. His performances are embarrassing, and demonstrates his total lack of understanding of digital money transfer, Bitcoin etc.
    3. Stop moving jobs around the world, constantly looking for someone to do the job cheaper.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Talented People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Western Union

    Pros

    Talented People
    Great environment with smart and like minded colleagues
    Good Pay and Benefits package
    Global exposure and opportunity for travel

    Cons

    Only one product
    Not much innovation
    Dated systems and horrible systems management team
    CIO office is more political than functional
    Too many layoffs leading to people afraid of their own shadow and not focusing on their jobs
    Low staff morale

    Advice to ManagementAdvice

    You have great people! Stop throwing them out the door while keeping the ineffectual one (ie the management team). Upgrade your technology base and no, the guys in San Francisco are not doing it - they are having a laugh and taking you for a ride.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Good work-life balance, poor employee/development job progression prospects - unless you are in sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Support in London, England
    Current Employee - Operations Support in London, England

    I have been working at Western Union full-time (more than 3 years)

    Pros

    Good work-life balance.

    The employees are a pleasure to work with and, in general, are knowledgeable in their respective fields.

    Cons

    Little to no job progression/advancement prospects (unless you are in with the right people). Jobs which would be best filled internally are filled by external candidates.

    Too much bureaucracy and red tape - all decisions need excessive, multiple sign off so nothing ever gets done. Everything seems to need sign-off from the USA - even if the country of impact is in Europe/elsewhere. You end up feeling that this need to jump through multiple hoops is only for the benefit of keeping US VPs/AVPs in a job.

    Cost cutting and budget restrictions mean 'back office/support' teams are under-resourced, but there is always enough money to take on new frontline sales staff without thinking about how the additional sales will be supported.

    General morale is poor.

    Advice to ManagementAdvice

    Improve development and job opportunities for internal staff, make staff feel valued and appreciated.

    Reduce the excessive bureaucracy, allow country managers/ the relevant Head of Department the power to sign off projects/resourcing needs.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Operations Manager in London, England
    Current Employee - Regional Operations Manager in London, England

    I have been working at Western Union full-time (less than an year)

    Pros

    none - there is absolutely nothing good about this company

    Cons

    strange culture, very suffocating atmosphere

    Advice to ManagementAdvice

    get rid of some of the dinosaurs

    Doesn't Recommend
    No opinion of CEO
  7.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support in Phoenix, AZ (US)
    Former Employee - Tech Support in Phoenix, AZ (US)

    I worked at Western Union

    Pros

    Great pay, benefits,vacation, 401 k pension ,excellent bonus

    Cons

    Hours, management, distance,location,hard to be off

    Advice to ManagementAdvice

    Better hours

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Driven by short-term strategy to satisfy shareholders rather than focusing on long term sustainable success

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Talent Management Manager
    Former Employee - Talent Management Manager

    I worked at Western Union full-time (more than 8 years)

    Pros

    Great people, however a lot have left, used to feel like a family and there used to be lots of opportunity. They give people good opportunities to learn and grow, move abroad etc. Not scared to make bold changes.

    Cons

    Decisions are made, you get part of the way to making it happen and then the landscape changes. No long term goal, just satisfying the shareholders from quarter to quarter. Significant change to regions, leadership, with short-term pressure.

    Advice to ManagementAdvice

    Not sure if this is dooable, but take a hit with the short-term numbers and look ahead to the future. Re-invest in the people you hire to stop the talent that is left from walking out of the door. Have a big shake up in Denver and lose cut the fat, the old timers who are not business focused and have complacent behavior.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    Great people but the most dysfunctional company on the planet

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Western Union full-time (more than 3 years)

    Pros

    Some of the people you work with will be the best
    Very high salary for Colorado and nation
    Benefits

    Cons

    Constant layoffs
    Company strategy changes like the wind (5 year plans never last more than a year)
    Lots of complacent people (handcuffed to the Titanic, don't care about their jobs or company)
    Work-life varies by department and even team (from 24/7 to flexible / remote)
    Some senior management lives in another world
    CEO is a great person but not fit to lead company in today's cut throat business world

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    A Spoiled Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Vienna (Austria)
    Former Employee - Anonymous Employee in Vienna (Austria)

    I worked at Western Union full-time

    Pros

    Dynamic, interesting and complex work, multinational environment. Unique customer reach.

    Cons

    Very "Top-heavy" - too much VPs, Directors and Senior Managers. Too spoiled by the good margins and practically unable to drive change. Not that there are no changes, just the opposite - but they are shallow and doesn't position the company for the future. Spending a lot of money for acquisitions and new fancy ideas that after that simply fail and are folded down. Hiring easy, firing even easier - and this doesn't create a feeling for security and possibility for career development.

    Advice to ManagementAdvice

    Get a new CEO. I am really surprised how long Hikmet Ersek managed to hold himself to the CEO position. He has no leadership skills, but with cosmetic reorganizations and firing/rotating the directors below him obviously manages to convince the board that it is not his fault.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Company with great history but poor future direction with constant reorganization.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director IT
    Current Employee - Director IT

    I have been working at Western Union full-time (more than 8 years)

    Pros

    The company provides good compensation, health and other benefits. The place has casual dress up with flexible work place so you have a proper work life balance. There are certainly a lot of talented good people.

    Cons

    The company is going through frequent reorganizations creating unnecessary anxiety and low morale.
    The company hasn't been good about employee career growth. There's very little investment into employee development (for skills and career growth).
    Company lacks solid vision and goal. management is poor. Little or no investment in technology.

    Advice to ManagementAdvice

    Limit constant reorganizations.
    Hold people accountable.
    Provide a framework for career growth to employees for better morale.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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