Western Union

  www.westernunion.com
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Western Union Reviews

Updated 17 August 2014
Updated 17 August 2014
215 Reviews

3.0
215 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
119 Ratings

Review Highlights

Pros
  • Decent work/life balance if you allow it and don't let the job take over your life (in 24 reviews)

  • Good benefits, salaries are competitive (in 18 reviews)


Cons
  • Senior management changes major initiatives each year and employee confidence diminishes (in 12 reviews)

  • Work-life balance is out of balance (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Early doors but already a great welcome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager  in  Peterborough, England
    Current Employee - Senior Manager in Peterborough, England

    Pros

    International environment, fast-paced and very stimulating.

    Cons

    We are blessed with a lot of automation however I believe we have a long way to go to get the best out of it.

    Advice to ManagementAdvice

    Simplify. Learn from the Engagement Survey results which tell us that the main area we need to focus in is in making workplace systems and processes more simple.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good work-life balance, poor employee/development job progression prospects - unless you are in sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Support  in  London, England
    Current Employee - Operations Support in London, England

    Pros

    Good work-life balance.

    The employees are a pleasure to work with and, in general, are knowledgeable in their respective fields.

    Cons

    Little to no job progression/advancement prospects (unless you are in with the right people). Jobs which would be best filled internally are filled by external candidates.

    Too much bureaucracy and red tape - all decisions need excessive, multiple sign off so nothing ever gets done. Everything seems to need sign-off from the USA - even if the country of impact is in Europe/elsewhere. You end up feeling that this need to jump through multiple hoops is only for the benefit of keeping US VPs/AVPs in a job.

    Cost cutting and budget restrictions mean 'back office/support' teams are under-resourced, but there is always enough money to take on new frontline sales staff without thinking about how the additional sales will be supported.

    General morale is poor.

    Advice to ManagementAdvice

    Improve development and job opportunities for internal staff, make staff feel valued and appreciated.

    Reduce the excessive bureaucracy, allow country managers/ the relevant Head of Department the power to sign off projects/resourcing needs.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Operations Manager  in  London, England
    Current Employee - Regional Operations Manager in London, England

    Pros

    none - there is absolutely nothing good about this company

    Cons

    strange culture, very suffocating atmosphere

    Advice to ManagementAdvice

    get rid of some of the dinosaurs

    Doesn't Recommend
    No opinion of CEO
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  5.  

    Love it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Compliance Analyst  in  Washington, DC (US)
    Current Employee - Compliance Analyst in Washington, DC (US)

    Pros

    Very nice place to work

    Cons

    The company doesn't feel whole. Lots of work to do it that aspect.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Generous compensation, challenging environment.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good benefits and compensation, treated fairly by management, has money to spend on technology.

    Cons

    Like any big organization, fellow talent can be a crap shoot. There are some talented folks and also some untalented folks, including in positions of authority.

    Advice to ManagementAdvice

    Choose a direction and stick to it. This company is like a child with ADHD. Each 3 year initiative gets about 1.5 years in and then is dropped while it is only halfway done.

  7. 1 person found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AML Compliance Analyst  in  Englewood, CO (US)
    Current Employee - AML Compliance Analyst in Englewood, CO (US)

    Pros

    life-work balance, great chance to work with different people

    Cons

    things are going slowly and senior management is really lazy

    Advice to ManagementAdvice

    think more of the details, rather than focus on the big empty concepts

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Dating but I'm not ready to put a ring on it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AML Compliance Analyst  in  Englewood, CO (US)
    Current Employee - AML Compliance Analyst in Englewood, CO (US)

    Pros

    Good compensation/benefits, generally nice and motivated co-workers, company is undergoing transformation and trying to get into new markets (digital, compliance, WUBS).

    Cons

    Transformation process leads to confusion and miscommunications, some processes/tasks take a lot more time and energy than necessary, resistant to change.

    Advice to ManagementAdvice

    Keep investing in digital and compliance. Clarify and integrate WUBS further into the business. Encourage transperancy and open communication. Have departments interact with each other more.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Western Union has changed in recent years, and not for the better. They have so much potential!.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Englewood, CO (US)
    Former Employee - Anonymous Employee in Englewood, CO (US)

    Pros

    The pay is great - much higher than most in comparable industries.
    The company is excellent at providing many methods of training/growth - including their own on-line "university" where you can learn most things - including other languages
    The benefits and paid time off were excellent - health, vision, dental. life & 3 weeks PTO to start
    The company used to be more employee-focused, but has lost that due to bottom-line management
    Great people to work with. Every department I was in contact with had really good people working there
    Great location in Englewood - free parking, company cafeteria and concierge services available

    Cons

    The company used to be more employee-friendly. Even executives stated that unless you were working 50-60+ hours each week, that you would not be able to accomplish everything you had to do.
    Too much work and not enough employees - huge layoffs in the last couple of years. The company wants to get "lean," but they are working their people to death.
    There used to be fun employee events to help blow off steam and relax a bit, but now everyone keeps working at their desk - through breaks and lunches, and you are frowned upon if you leave for a bit.
    The company is spending millions of dollars to renovate the space - all VERY small cubicles with no desk space, storage or privacy - even for directors and VPs.

    Advice to ManagementAdvice

    Stop working your employees so many hours - if you want to keep some of the great people you have, pay is not everything - learn more about work/life balance.

    Recommends
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    interesting but challenging journey

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Marketing Manager  in  Denver, CO (US)
    Current Employee - Senior Marketing Manager in Denver, CO (US)

    Pros

    international employee base, many opportunities to engage inchallenging projects, flexible work location, good health benefits

    Cons

    too frequent leadership & org structure changes

    Advice to ManagementAdvice

    provide a clear strategy during the constant, cycle of change for the better

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Learned a lot but it was challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Manager  in  Rome (Italy)
    Current Employee - Regional Manager in Rome (Italy)

    Pros

    At Western Union you work with people from different cultures and backgrounds. Life is never boring as you are always learning something new.

    Cons

    Work life balance can be challenging. Someone somewhere is always working and depending on your role, your days can be very long, as you are expected to be available.

    Advice to ManagementAdvice

    much of the training is done via web ex, would appreciate the opportunity to step away from the office, meet colleagues from different offices and learn in a class setting occasionally.

    Neutral Outlook
    Approves of CEO

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