Western Union

www.westernunion.com

Western Union Reviews

Updated 26 January 2015
Updated 26 January 2015
254 Reviews
2.8
254 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
143 Ratings

Review Highlights

Pros
  • Decent work/life balance if you allow it and don't let the job take over your life (in 32 reviews)

  • Good benefits and compensation, treated fairly by management, has money to spend on technology (in 20 reviews)


Cons
  • Power struggles and politics at senior management affecting performance (in 14 reviews)

  • Work life balance can be challenging (in 5 reviews)

More Highlights

Employee Reviews

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  1.  

    Early doors but already a great welcome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Peterborough, England
    Current Employee - Senior Manager in Peterborough, England

    I have been working at Western Union full-time (less than a year)

    Pros

    International environment, fast-paced and very stimulating.

    Cons

    We are blessed with a lot of automation however I believe we have a long way to go to get the best out of it.

    Advice to ManagementAdvice

    Simplify. Learn from the Engagement Survey results which tell us that the main area we need to focus in is in making workplace systems and processes more simple.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    A leader without future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager in London, England
    Current Employee - IT Manager in London, England

    I have been working at Western Union

    Pros

    Its an slept leader company, you will be fine as they dont demand any effort from you

    Cons

    lotssss, lotsss, lot, lot, lot, lot

    Advice to ManagementAdvice

    Quit

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 7 people found this helpful  

    The Lunatics Are Running The Asylum

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in London, England
    Former Employee - Director in London, England

    I worked at Western Union full-time (more than 3 years)

    Pros

    Interesting work when you are allowed to do it without interference. Some good people at middle / lower level in the company. Offering a service that people really need.

    Cons

    Am I the only person to have spotted that the CEO doesn't have a clue?

    Revenue down, profits down, customers switching, share price collapsed, and his 'strategy' in response is to fire people and travel around the world in luxury with his personal photographer and PR exec, posting pointless stories every day.

    Hanging around at the Gates and Clinton Foundation meetings talking about poverty. Talking about leadership at industry forums. Really ironic given his CEO package and total lack of leadership skills.

    Advice to ManagementAdvice

    1. Get rid of the CEO and his sycophantic cronies, whose main motivation is self enrichment and playing internal politics.
    2. If you keep the CEO, keep him away from the media. His performances are embarrassing, and demonstrates his total lack of understanding of digital money transfer, Bitcoin etc.
    3. Stop moving jobs around the world, constantly looking for someone to do the job cheaper.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 3 people found this helpful  

    Talented People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Western Union

    Pros

    Talented People
    Great environment with smart and like minded colleagues
    Good Pay and Benefits package
    Global exposure and opportunity for travel

    Cons

    Only one product
    Not much innovation
    Dated systems and horrible systems management team
    CIO office is more political than functional
    Too many layoffs leading to people afraid of their own shadow and not focusing on their jobs
    Low staff morale

    Advice to ManagementAdvice

    You have great people! Stop throwing them out the door while keeping the ineffectual one (ie the management team). Upgrade your technology base and no, the guys in San Francisco are not doing it - they are having a laugh and taking you for a ride.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Good work-life balance, poor employee/development job progression prospects - unless you are in sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Support in London, England
    Current Employee - Operations Support in London, England

    I have been working at Western Union full-time (more than 3 years)

    Pros

    Good work-life balance.

    The employees are a pleasure to work with and, in general, are knowledgeable in their respective fields.

    Cons

    Little to no job progression/advancement prospects (unless you are in with the right people). Jobs which would be best filled internally are filled by external candidates.

    Too much bureaucracy and red tape - all decisions need excessive, multiple sign off so nothing ever gets done. Everything seems to need sign-off from the USA - even if the country of impact is in Europe/elsewhere. You end up feeling that this need to jump through multiple hoops is only for the benefit of keeping US VPs/AVPs in a job.

    Cost cutting and budget restrictions mean 'back office/support' teams are under-resourced, but there is always enough money to take on new frontline sales staff without thinking about how the additional sales will be supported.

    General morale is poor.

    Advice to ManagementAdvice

    Improve development and job opportunities for internal staff, make staff feel valued and appreciated.

    Reduce the excessive bureaucracy, allow country managers/ the relevant Head of Department the power to sign off projects/resourcing needs.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Operations Manager in London, England
    Current Employee - Regional Operations Manager in London, England

    I have been working at Western Union full-time (less than a year)

    Pros

    none - there is absolutely nothing good about this company

    Cons

    strange culture, very suffocating atmosphere

    Advice to ManagementAdvice

    get rid of some of the dinosaurs

    Doesn't Recommend
    No opinion of CEO
  8.  

    Great People, work environment, etc.

    Former Employee - IT Director
    Former Employee - IT Director

    I worked at Western Union (more than 3 years)

    Pros

    Good pay and benefits; collaborative work environment

    Cons

    Constantly reorganizing; leads to regular layoffs

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Working at Western Union has been a stressful rollercoaster ride!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Western Union

    Pros

    There are many opportunities to move into new lines of work. Management rarely discourages you to take advantage of other opportunities within another department. The company is global which opens many doors if looking to relocate. Benefits are decent including work from home options in various departments.

    Cons

    Very stressful and unorganized environment. Many changes and restructuring to staff on a regular bases. There is very low moral within the company.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10.  

    Vice President

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President in Denver, CO (US)
    Former Employee - Vice President in Denver, CO (US)

    I worked at Western Union full-time (more than 10 years)

    Pros

    Salary and benefits are better then average

    Cons

    Culture and senior leadership needs help

    Advice to ManagementAdvice

    Change in senior leadership

    Doesn't Recommend
    Positive Outlook
  11.  

    Great work environment and very flexible!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Western Union

    Pros

    Career advancement opportunities
    Great benefits and great pay/salary structure

    Cons

    Due to heavy regulations extensive time and efforts used on trainings and courses

    Recommends
    Positive Outlook

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