Western Union Reviews

Former Employee – worked at Western Union full-time for more than 10 years

Pros – - Good pay and benefits at director level and above
- Opportunities for professional growth if aligned with the right project/people
- Possible to maintain life/work balance
- Employees value pleasant work environment/cooperation

Cons – - Core business profitability is in decline and company responding primarily through expense management - transferring domestic jobs to Central America and Eastern Europe. Innovation bought through acquisition rather than in-house development. If you are involved in offshoring or acquisition projects, this can be a very interesting place to work. Unfortunately most employees are in operational or support roles and a lot of them find this environment very unpredictable and feel uncertain about their job security.
- A lot of time and money is expended annually to communicate a vision and set company wide objectives and values aligned with achieving that vision. Regrettably, senior management seem unable to maintain a consistent vision year after year (or even in the same year) and company values are often not demonstrated from the top down.
- Employees interested in being excellent at their work and achieving goals that seem beyond their reach are often frustrated by the levels of bureaucracy, organizational silos, and lack of accountability. If you're interested in keeping busy, but not getting anything done of significance, this could be the place for you!

Advice to Senior Management – There needs to be a fresh way of looking at the money transfer network to exploit its possibilities for the future rather than just focusing on trying to maintain its glorious past of growth.

Former Employee – worked at Western Union full-time for less than a year

Pros – - good benefits
- good people

Cons – 98% of revenue comes from physical stores - so mobile/web not always a primary focus

Yes, I would recommend this company to a friend

Current Employee – been working at Western Union

Pros – Excellent benefits and time off
Pay is decent

Cons – The way people talk to each other and treat each other here is abysmal, not to mention the lack of internal communication when someone is unhappy. Make sure you have an email thread for every conversation of it never happened. I'm new and I've been told to go fix an application that I didn't know how it was set up, where it was, what system is was on and when I asked basic questions I was ridiculed.

Advice to Senior Management – Treat people like adults, get rid of the dead weight,

Current Employee – been working at Western Union

Pros – good, competitive, vibrant, strong, team work

Cons – dynamic, busy, hectic, schedule, incentive

Current Employee – been working at Western Union full-time for less than a year

Pros – Diverse culture, communication with people from all over the world.

Cons – Quite low compensation (at least for entry positions), unclear employee evaluation system

Yes, I would recommend this company to a friend

Former Employee – worked at Western Union full-time

Pros – Compensation and benefits are generally good.

Cons – Company constantly restructures with heavy toll to business and employees. Management doesn't seem to find the right formula to drive profitability in a highly competitive environment. Career opportunities are few especially when employees are not in Denver.

Advice to Senior Management – Realize that an engaged workforce means happy customers and increased profitability. Truly care about employees, it will pay off.

No, I would not recommend this company to a friend

Current Employee – been working at Western Union

Pros – good brand, solid base product, good opportunities

Cons – Senior Management changes directions too often

Advice to Senior Management – Follow through your plans longer than just 6 months

Yes, I would recommend this company to a friend

Former Employee – worked at Western Union full-time for more than 3 years

Pros – Typical back stabbing get ahead type of atmosphere of a finance company

Cons – you can get ahead if you are willing to put in the schmoozing work.

Advice to Senior Management – Figure out which direction the company is going in but try to remain current

No, I would not recommend this company to a friend

Current Employee – been working at Western Union full-time for more than a year

Pros – My hours at Western Union are far more reasonable than previous places I've worked. The pay and benefits are highly competitive.

Cons – The firm does not adequately distinguish between high and low performers. Employee development is not emphasized. There is no mechanism to hold managers responsible for developing their people. Frequently individuals are brought in from outside rather than developing current employees into needed roles. A very top down, very change-resistant culture.

Advice to Senior Management – Place a greater emphasis on distinguishing performance. The focus on shoehorning performance outcomes into a standard distribution in practice means that vastly differing performers end up getting treated as equivalent.

No, I would not recommend this company to a friend

Former Employee – worked at Western Union full-time

Pros – The people who work for Western Union are bright, dedicated and truly care about the company. They are willing to share information and work as a team to better the company.

Western Union provided great work/life balance and flexibility and cares about its employees.

Cons – Constant change where the company cannot keep up with itself. Senior management changes major initiatives each year and employee confidence diminishes. It seems investments are not made where they are needed for the company to grow.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company