Western Union

  www.westernunion.com
  www.westernunion.com
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Western Union Reviews

Updated 24 September 2014
Updated 24 September 2014
226 Reviews
2.9
226 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
126 Ratings

Review Highlights

Pros
  • Decent work/life balance if you allow it and don't let the job take over your life (in 29 reviews)

  • Good benefits and compensation, treated fairly by management, has money to spend on technology (in 19 reviews)


Cons
  • Power struggles and politics at senior management affecting performance (in 14 reviews)

  • Work life balance can be challenging (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Early doors but already a great welcome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager  in  Peterborough, England
    Current Employee - Senior Manager in Peterborough, England

    I have been working at Western Union full-time for less than a year

    Pros

    International environment, fast-paced and very stimulating.

    Cons

    We are blessed with a lot of automation however I believe we have a long way to go to get the best out of it.

    Advice to ManagementAdvice

    Simplify. Learn from the Engagement Survey results which tell us that the main area we need to focus in is in making workplace systems and processes more simple.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Talented People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Western Union

    Pros

    Talented People
    Great environment with smart and like minded colleagues
    Good Pay and Benefits package
    Global exposure and opportunity for travel

    Cons

    Only one product
    Not much innovation
    Dated systems and horrible systems management team
    CIO office is more political than functional
    Too many layoffs leading to people afraid of their own shadow and not focusing on their jobs
    Low staff morale

    Advice to ManagementAdvice

    You have great people! Stop throwing them out the door while keeping the ineffectual one (ie the management team). Upgrade your technology base and no, the guys in San Francisco are not doing it - they are having a laugh and taking you for a ride.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Good work-life balance, poor employee/development job progression prospects - unless you are in sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Support  in  London, England
    Current Employee - Operations Support in London, England

    I have been working at Western Union full-time for more than 3 years

    Pros

    Good work-life balance.

    The employees are a pleasure to work with and, in general, are knowledgeable in their respective fields.

    Cons

    Little to no job progression/advancement prospects (unless you are in with the right people). Jobs which would be best filled internally are filled by external candidates.

    Too much bureaucracy and red tape - all decisions need excessive, multiple sign off so nothing ever gets done. Everything seems to need sign-off from the USA - even if the country of impact is in Europe/elsewhere. You end up feeling that this need to jump through multiple hoops is only for the benefit of keeping US VPs/AVPs in a job.

    Cost cutting and budget restrictions mean 'back office/support' teams are under-resourced, but there is always enough money to take on new frontline sales staff without thinking about how the additional sales will be supported.

    General morale is poor.

    Advice to ManagementAdvice

    Improve development and job opportunities for internal staff, make staff feel valued and appreciated.

    Reduce the excessive bureaucracy, allow country managers/ the relevant Head of Department the power to sign off projects/resourcing needs.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Operations Manager  in  London, England
    Current Employee - Regional Operations Manager in London, England

    I have been working at Western Union full-time for less than a year

    Pros

    none - there is absolutely nothing good about this company

    Cons

    strange culture, very suffocating atmosphere

    Advice to ManagementAdvice

    get rid of some of the dinosaurs

    Doesn't Recommend
    No opinion of CEO
  6. 1 person found this helpful  

    western union is the fastest maner to send a receive money world wide.
    For 10 minutes You can send and receive money,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assintent Account  in  Quincy, MA (US)
    Current Employee - Assintent Account in Quincy, MA (US)

    I have been working at Western Union full-time for more than 5 years

    Pros

    to obtain a position in a professional environment while utilizing my present skills and knowledge.

    Cons

    culture,training,,,,,and a lot of thinks that feeling me to stay happy,
    it is very interesting ,when work for someone an feeling happy, like your home.

    Advice to ManagementAdvice

    no advice for management

    Recommends
    Approves of CEO
  7.  

    Western Union - a great job with a few caveats.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Englewood, CO (US)
    Current Employee - Anonymous Employee in Englewood, CO (US)

    I have been working at Western Union full-time for more than a year

    Pros

    Benefits are insane - great PTO, good Bonus plan (if financial targets are met), tuition reimbursement, etc. Good team members, great location, relaxed-but-still-professional atmosphere. Amazingly good work/life balance.

    Cons

    As with any for-profit corporation, quarterly earnings and re-orgs put most teams on edge and in fear of layoffs. We have just turned the corner from a major transformation/re-org effort, and it seems to be paying off, but it doesn't eliminate the fear of layoffs if we have a bad quarter.

    Advice to ManagementAdvice

    Stop wasting money on "internal marketing" to make us feel good about our products. Focus on talent development instead. Seeing a hard-working colleague laid off only to then see hundreds of thousands of dollars spent on fancy new conference rooms and a "hip" cafeteria is distressing.

    Managers and Directors are fearful of pushing back against VPs when it comes to workloads. We've had major cuts in resources and staff, and have outsourced a number of functions to contractors who quite frankly have not been performing well and we end up having to pick up their slack despite losing people. But it seems as though the "do more with less" mantra and fear of being laid off for not "performing" prevents people from setting and meeting realistic goals. Fast, Good, & Cheap - you can't do all three - pick two or let your managers re-prioritize.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Stalled

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager  in  New York, NY (US)
    Former Employee - Project Manager in New York, NY (US)

    I worked at Western Union full-time for more than 5 years

    Pros

    Fellow employees on team were smart, engaging, and helpful

    Cons

    Management was not easy to get along with. Cliques were formed amongst Sr. Managers and Supervisors. Advancement would occur if you brown nosed your way into these factions. Also, no training was made available to advance or further your career. You were locked into the position you started with.

    Advice to ManagementAdvice

    Management really needs to listen to suggestions by employees. Training for advancement needs to be addressed.
    No opportunity to further your career.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Confused priorities and poor execution

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Hong Kong (Hong Kong)
    Former Employee - Manager in Hong Kong (Hong Kong)

    I worked at Western Union full-time for more than a year

    Pros

    Good compensation, option to work at home, great colleagues

    Cons

    Senior management wants to do a lot of things which led confusing business strategies and priorities

    Advice to ManagementAdvice

    Get your act together, poor execution of strategies ... The global prepaid shutdown was a result of poor execution and confused priorities

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Generous compensation, challenging environment.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Western Union

    Pros

    Good benefits and compensation, treated fairly by management, has money to spend on technology.

    Cons

    Like any big organization, fellow talent can be a crap shoot. There are some talented folks and also some untalented folks, including in positions of authority.

    Advice to ManagementAdvice

    Choose a direction and stick to it. This company is like a child with ADHD. Each 3 year initiative gets about 1.5 years in and then is dropped while it is only halfway done.

  11.  

    Love it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Compliance Analyst  in  Washington, DC (US)
    Current Employee - Compliance Analyst in Washington, DC (US)

    I have been working at Western Union full-time for less than a year

    Pros

    Very nice place to work

    Cons

    The company doesn't feel whole. Lots of work to do it that aspect.

    Recommends
    Positive Outlook
    Approves of CEO

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