Western Union
2.9 of 5 177 reviews
www.westernunion.com Englewood, CO 5000+ Employees

Western Union Reviews

Updated Apr 19, 2014
All Employees Current Employees Only

2.9 177 reviews

                             

47% Approve of the CEO

Western Union President, CEO and Director Hikmet Ersek

Hikmet Ersek

(94 ratings)

49% of employees recommend this company to a friend
177 Employee Reviews
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Review Highlights

Pros:
  • "The company itself is very generous and flexible with their work/life balance"
    in 22 reviews
  • "Good benefits and work/life balance;"
    in 15 reviews
Cons:
  • "Senior management changes major initiatives each year and employee confidence diminishes"
    in 12 reviews
  • "Too focused on cost cutting and not enough on investments on the integration, the growth and development of acquisitions"
    in 5 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
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  • Senior Management
         
  • Comp & Benefits
         
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  • No Opinion of CEO

 

Good work-life balance, poor employee/development job progression prospects - unless you are in sales

Operations Support (Current Employee)
London, England

I have been working at Western Union full-time for more than 3 years

ProsGood work-life balance.

The employees are a pleasure to work with and, in general, are knowledgeable in their respective fields.

ConsLittle to no job progression/advancement prospects (unless you are in with the right people). Jobs which would be best filled internally are filled by external candidates.

Too much bureaucracy and red tape - all decisions need excessive, multiple sign off so nothing ever gets done. Everything seems to need sign-off from the USA - even if the country of impact is in Europe/elsewhere. You end up feeling that this need to jump through multiple hoops is only for the benefit of keeping US VPs/AVPs in a job.

Cost cutting and budget restrictions mean 'back office/support' teams are under-resourced, but there is always enough money to take on new frontline sales staff without thinking about how the additional sales will be supported.

General morale is poor.

Advice to Senior ManagementImprove development and job opportunities for internal staff, make staff feel valued and appreciated.

Reduce the excessive bureaucracy, allow country managers/ the relevant Head of Department the power to sign off projects/resourcing needs.

No, I would not recommend this company to a friend

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Operations

Regional Operations Manager (Current Employee)
London, England

I have been working at Western Union full-time for less than a year

Prosnone - there is absolutely nothing good about this company

Consstrange culture, very suffocating atmosphere

Advice to Senior Managementget rid of some of the dinosaurs

No, I would not recommend this company to a friend

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Confused

Business Systems Architect (Current Employee)
Montvale, NJ (US)

I have been working at Western Union full-time for more than 10 years

ProsGood Salary, culture, Chance to learn,

Consno direction from top management. Strategy changes every 3 years. no goals.

Yes, I would recommend this company to a friend

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Great Company to start with

Customer Service Executive (Former Employee)
Dubai (United Arab Emirates)

I worked at Western Union as an intern for less than a year

ProsA global company to work with as an Intern, with really valuable experience for your career.

ConsLots of management issue and frequent post changes.

Advice to Senior ManagementEmployee consistency can result in better customer satisfaction

Yes, I would recommend this company to a friend

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Over the years this company has gotten worse

QA Analyst (Former Employee)
New York, NY (US)

I worked at Western Union full-time for more than 8 years

Pros- Good work / life balance
- Easy to get time off
- Ability to work from home
- Casual dress attire

Cons- Entire groups laid off over past several years
- Low pay

Advice to Senior ManagementDoes not always fully appreciate their employees.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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2 people found this helpful  

Good pay, good work/life balance, Outsourcing and reorgs galored, employees devalued

Senior Applications Developer (Former Employee)
Englewood, CO (US)

I worked at Western Union full-time for more than 5 years

ProsGood pay, good work/life balance.

ConsCompany has outsourced accounting, support groups, and IT. All that is left is business and sales.
Very little chance for advancement or employee growth.

Advice to Senior ManagementOutsourcing does not work. It is going to cost you customers and money in the long run.
The last round of IT layoffs discarded an incredible amount of system knowledge. Programming skills are somewhat portable, but system knowledge is not.

You need to value and invest in your employees more.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Very professional and supportive staff

Project Manager (Former Employee)
Denver, CO (US)

I worked at Western Union full-time for more than a year

ProsGreat working environment and good supportive experiences in Operations while working on projects.

ConsMore communication needed among departments to help support objectives.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Western Union - a place where one would always come back to work with a pleasure!

New Agent Compliance Coordinator (Former Employee)
Vilnius (Lithuania)

I worked at Western Union full-time for less than a year

ProsVery supportive and motivating managers who are able to create a wonderful working environment. A lot of possibilities to develop professionaly and take part in various projects which may interest you.

ConsProbably as in all big multinational companies, it takes ages to fix a process which does not work properly and one cannot do a lot about it, just wait...

Advice to Senior ManagementSpread company's philosophy and key values in all possible ways!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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global outreach,

Regional Director (Former Employee)

I worked at Western Union full-time for more than 10 years

ProsGlobal outreach, networking environment, employee connections

ConsCompliance, investment in brand, agents

Yes, I would recommend this company to a friend

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Good benefits, work life balance, question mark to company's growth prospect

Senior Operations Manager (Former Employee)
Singapore (Singapore)

I worked at Western Union full-time for more than 3 years

Pros- The company is the leader in its area, so less competitive pressure. Good for folks who are not looking for challenges or rapid changes.
- Company products and technology do not evolve much in spite if what happens in the digital world. That makes your work manageable.
- Good benefits and work life balance. I can see many people working here for many years are very comfortable here.
- being small and flat organization, you have very limited opportunity and visibility if you are in smaller office locations.

Cons- Pace of change to catch up with new developments. Slow to adjust itself to make it relevant to the new consumers and technology. It's interesting to see how the company can maintain its position vs the likes of paypal and online low cost p2p provider out there.
- People too comfortable in their job means strong status quo. People looking to constantly challenge themselves or stimulate their brains may not enjoy working here.
- CEO really lacks focus. Reorgs are daily routines. Even at top management level.

Advice to Senior ManagementStop reorgs. Make the best use of your existing people, like it it not.

Yes, I would recommend this company to a friend

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