Whitbread Reviews

Updated 18 October 2014
Updated 18 October 2014
32 Reviews
2.8
32 Reviews
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Approve of CEO
Whitbread Chief Executive Officer Andy Harrison
Andy Harrison
5 Ratings

Employee Reviews

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  1.  

    Best ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager in Cardiff, Wales
    Current Employee - Operations Manager in Cardiff, Wales

    I have been working at Whitbread full-time (more than 3 years)

    Pros

    Secure, happy and friendly working environment

    Cons

    Nothing negative to report for now

    Advice to ManagementAdvice

    Keep doing what you are doing.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Great friendly company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Whitbread

    Pros

    The company is very friendly

    Cons

    Location isn't very exciting/difficult to get to without a car

  3.  

    pathetic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Microwave Technician in Glenrothes, Scotland
    Current Employee - Microwave Technician in Glenrothes, Scotland

    I have been working at Whitbread full-time

    Pros

    Honestly none only filling in as need a minimum of five words

    Cons

    Badly run management who take holidays and days off but put hours into rota as being on. overworked sometimes having to do seven days because of staff turn over due to mistreatment by management staff. Booked holidays well in advance but couldnt receive them as management decided the week before they would like those days off. Lack of staff in kitchen as the kitchen manager hides within office doing paper work (on amazon, facebook playing games) for an hour or two and then taking an extended break aswell. No checks to make sure these things arent happening by area manager or above except to slate the rest of the staff. Following this review I expect there to be back lash but the company needs to know.

    Advice to ManagementAdvice

    Have regular checks into how the management staff are running your business and replace them. Look into fact that no new staff are trained and then leave because of treatment due to fact they don't know what they are doing. Look into reasons for high staff turn over.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Satisfactory, but no special treatment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barman in Kettering, England
    Former Employee - Barman in Kettering, England

    I worked at Whitbread full-time (more than an year)

    Pros

    Got time off when needed - sometimes at short notice (due to nature of industry), often a good team atmosphere.

    Cons

    Often long working hours. A great deal of staff rotation. Basic/minimum wage. Some items of machinery/tills constantly needed fixing, and often didn't get replaced when they really should've been.

    Advice to ManagementAdvice

    Perhaps more staff incentives/bonuses would decrease the staff turnover, and also boost morale. This would almost certainly increase customer satisfaction, and therefore generate more repeat business from clientele.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Progressive Company that reshaped its assets

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Whitbread full-time (more than 10 years)

    Pros

    Forward thinking and ahead of the game

    Cons

    looked into systems that are often not polished

    Advice to ManagementAdvice

    Stay Focused and think of operations

    Recommends
    Positive Outlook
  7.  

    good company with many opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Deputy General Manager in Cambridge, East of England, England
    Current Employee - Deputy General Manager in Cambridge, East of England, England

    I have been working at Whitbread full-time (more than an year)

    Pros

    great approach to customers and staff, good discounts and benefits, opportunities to move across the country with the company. great ideas and new systems put in place to improve service.

    Cons

    very high pressure to deliver targets with too short time scales. too many discounts and offers sent to customers, never enough budget for repairs and maintenance, working with broken equipment is the standard, focus on people seams to be fading as focus on profit rises. too old systems like micros that needs updating as soon as possible but company is not willing to invest money in to it. Stop giving out free money to customers because they complained as seams that customers are finding any stupid reason just to get free money out of the company. stop looking at trip adviser as this is genuine complaint website. people in general like to complaint just to get free money and with whitbread restaurants seams to be a pattern "lets go to brewers fayre or beefeater, as we will get free food

    Advice to ManagementAdvice

    start investing in right systems and actually speak to lover management to see whats needed in sites rather than listening to F&B team and people that worked in restaurant years ago, be more realistic bout the targets and give the time for mangers to complete the tasks as too much to do in the office but never enough time or hours to achieve what asked for

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Hard work but fun people to work with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Waiter in Rainham, London, England
    Current Employee - Waiter in Rainham, London, England

    I have been working at Whitbread part-time (more than 3 years)

    Pros

    I love the people i work with, and seeing regular customers every weekend.

    Cons

    Their is no communication between kitchen and FOH, and I clean areas that become messy the next day.

    Advice to ManagementAdvice

    Their needs to be a better understanding of what is required to work in kitchen and FOH, so that communication is stronger. The whole building needs to be kept clean at all times, and every weekend I work, i try and do a deep clean of as much of the building as I can, but I come in the next weekend to see that no one has respected it and have made it messy again.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    A company with full of opportunities........

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader in Heathrow, England
    Former Employee - Team Leader in Heathrow, England

    I worked at Whitbread full-time (more than 3 years)

    Pros

    A great company with friendly working environment.....great opportunities for progression in short span.....timely training for staffs of all levels......great hierarchy system means more opportunities.....the best I like is the INCENTIVE after hitting targets every periods.

    Cons

    Even though audits are for good and is a must.....some times create pressure on all levels for a quite long period till audit actually happens. Also a department is being judged for the rest of the year just based on the audit of one day...which can be good or bad based on the mood of the employer that faces the auditor....

    Advice to ManagementAdvice

    The management right from the cluster manager to site manager is good .....the one- to -ones at individual sites need to be made more effective for the overall goodness of the site .....keep doing good....All the Best.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    disgustingly treated, favouritism, bully for a manager and unprofessional at all times.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Receptionist in Doncaster, England
    Current Employee - Receptionist in Doncaster, England

    I have been working at Whitbread part-time (more than 3 years)

    Pros

    The guests and feedback they send are so personal and touching. you really get to know guests and making them happy makes me happy.

    Cons

    underpaid, under staffed, over worked, long hours, no breaks, bullying and harassment, discrimination and lots lots more.

    Advice to ManagementAdvice

    advice to the managers manager, train staff better.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Receptionist in Falkirk, Scotland
    Current Employee - Receptionist in Falkirk, Scotland

    I have been working at Whitbread part-time (more than 10 years)

    Pros

    Incentives are good and flexible with hours

    Cons

    Not always trained in a good way

    Advice to ManagementAdvice

    Treat people a little more like humans

    Recommends
    Positive Outlook
    No opinion of CEO

Whitbread Photos

Premier Inn, Prestwich (Photo thanks to Geograph user N Chadwick, Some Rights Reserved)
Premier Inn (Newcastle Metrocentre) (Photo thanks to Geograph user David Dixon, Some Rights Reserved)
The Premier Inn and Taybarn in Chesterton (Photo thanks to Geograph user Steve Daniels, Some Rights Reserved)

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