Williams-Sonoma

www.williams-sonomainc.com
Engaged on Glassdoor

Employee Reviews

Sort: Popular Rating Date
  1.  

    The best people in retail for Williams Sonoma.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in Richmond, VA (US)
    Current Employee - General Manager in Richmond, VA (US)

    I have been working at Williams-Sonoma full-time (more than 10 years)

    Pros

    People who care about eachother for all the right reasons. Always having a culture of exceptence and excellence.

    Cons

    Trying to make every guest know how important they are, never enough time in my day.

    Advice to ManagementAdvice

    Work smarter not harder.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 11 people found this helpful  

    Unrealistic expectations and inadequate resources

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Williams-Sonoma full-time (more than a year)

    Pros

    Discount is 40% off all full price merchandise excluding electrics. An additional discount is offered during the holiday season for cutlery, electrics and cookware.

    Cons

    Retail is an extremely challenging line of work. Managing a store could be argued to be far more demanding then overseeing a district, region or corporate function. The leaders at this company are disconnected, they don't know what it means to work in a store. The bar is constantly raised when the bare minimum is not even achievable in the majority of stores. There is no payroll. Most stores get 220 hours each week. That includes all of management with the average store having at least 2-3 full time managers and at least 2 part time managers. In all stores at least 2 managers are exempt. Responsibilities of the store include painting, patching, unloading the UPS truck at least 3x each week with an average of 100 cartons. During the holidays the average store receives 300 boxes 4+ times each week. The store offers complimentary knife sharpening, online returns, and send sales for customers. The only people allowed to complete RTV's and many other shipping/receiving responsibilities are the exempt managers, and with a manager needing to oversee the floor at all times, do the math. Exempt managers work a minimum of 6 days a week, 10+ hours each day. If they don't, the store will fail. The backrooms are treacherous, kitchens filthy and no budget to do anything about it.. When I joined the brand I had high hopes of a long and successful career. I had previously managed a district and joined as a GM to start something new and different and I was excited. I can honestly say, unfortunately, that my sentiments are shared by 90% of the managers (particularly exempt) that I have interacted with. The DM's are also super over-jobbed and under trained. This is a highly stressful environment with little incentive to join. The pay is not competitive. If I had known a year ago how awful WS is to work for I would have run from the recruiter. I truly hope this review helps guide others in making a more appropriate career choice.

    Advice to ManagementAdvice

    You have to spend money to make money, and on the right things. Invest in talent and training.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Distribution Intern in San Francisco, CA (US)
    Former Intern - Distribution Intern in San Francisco, CA (US)

    I worked at Williams-Sonoma as an intern (less than a year)

    Pros

    Great experience working at the store and learning about the corporate life. Lots of meetings and it is very frantic work environment. Beautiful office and flag ship store is amazing to work at.

    Cons

    Pay was low
    Department was not prepared to have an intern so not much for me to do. (Though other interns were more active some were hired on immediately)

    Advice to ManagementAdvice

    Create a more structured internship program that can be applied throughout the company and make it more unified. Overall great program.

    Recommends
    Neutral Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Control Buyer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Control Buyer in San Francisco, CA (US)
    Former Employee - Control Buyer in San Francisco, CA (US)

    I worked at Williams-Sonoma full-time (more than 5 years)

    Pros

    The experience and discount are amazing. It's a great place to climb the corporate ladder.

    Cons

    The culture has changed since Howard passed away. Finding the right supervisor is the key to advancement. Easy to burn out if you let yourself.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Great seasonal job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Sales Associate
    Former Employee - Seasonal Sales Associate

    I worked at Williams-Sonoma

    Pros

    Fast paced environment with customers passionate about the products. Enjoyed introducing unique products to customers that enjoyed cooking and baking. Good employee discounts so we could get first hand knowledge of products to share with customers.

    Cons

    Was told the shifts would be shorter than they really were. Management did not always seem to be interested in the customer; could not walk a customer to another part of the store to sell other items as we had to stay in our specific section.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Great retail experience.

    • Culture & Values
    Former Employee - Associate in Arlington, VA (US)
    Former Employee - Associate in Arlington, VA (US)

    I worked at Williams-Sonoma part-time (less than a year)

    Pros

    Friendly managers, quality products, flexible scheduling, delicious food samples, comfortable but classy dress code, great discounts, overall good place to work.

    Cons

    It's retail, entitled customers, hours of standing, lower discount on electronics, heavy lifting, sometimes disorganized stock, pay is not great for associates

    Advice to ManagementAdvice

    More product knowledge training would be helpful for associates.

    Recommends
    Positive Outlook
  8.  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Coordinator
    Former Employee - Coordinator

    I worked at Williams-Sonoma

    Pros

    Good benefits package, treat employees well, lots of training opportunities, great products

    Cons

    Stressful job circumstances, not a lot of room for career advancement

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Visual designer - produce as close to picture as possible in all floor sets, life styles.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Visual Designer in Bellevue, WA (US)
    Current Employee - Visual Designer in Bellevue, WA (US)

    I have been working at Williams-Sonoma

    Pros

    Good discount on full price product. Hard working managers. Friendly staff.

    Cons

    Training and daily work goals for visual ambiguous.

    Advice to ManagementAdvice

    Be more specific with visual goals and make assignments clear so we are not overlapping or working on less than necessary tasks.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    A lot of inconsistencies, poor leadership,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fsa in Las Vegas, NV (US)
    Current Employee - Fsa in Las Vegas, NV (US)

    I have been working at Williams-Sonoma full-time (less than a year)

    Pros

    Discount, well-maintained lunch room, good lunch program, nice products

    Cons

    Too many to list but for starters order process is flawed, the supervisors and/or managers are only there to put out fires for their subordinates and the customers. I say fix the problems with work-flow process and you won't need that many supervisors and hopefully have a lower turnover rate in employees. Good luck!

    Advice to ManagementAdvice

    Carefully consider choosing systems that work.

    Doesn't Recommend
    Negative Outlook
  11.  

    I have been interviewed here.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Williams-Sonoma

    Pros

    Good to wok, nice environment.

    Cons

    Not much friendly people are here.

Work at Williams-Sonoma? Share Your Experiences

Williams-Sonoma

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.