Windstream Reviews

Updated 16 October 2014
Updated 16 October 2014
270 Reviews
2.8
270 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Windstream President & CEO Jeffery R Gardner
Jeffery R Gardner
26 Ratings

Review Highlights

Pros
  • Good benefits but have been degraded for this year (in 14 reviews)

  • Good pay (for sales people who can make quota) and great benefits (in 13 reviews)


Cons
  • Horrible training, provisioning, customer service and the systems are a nightmare (in 14 reviews)

  • No communication from Upper Management to CEO, CFO (in 14 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Not a healthy work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Sales Representative in Denver, CO (US)
    Former Employee - Business Sales Representative in Denver, CO (US)

    I worked at Windstream full-time (more than 3 years)

    Pros

    Good pay and comp plan

    Cons

    Money cannot make up for the disrespectful way you are treated and talked to by management. On top of that installs do not go as planned. They are not an innovative tech company. It is old school management, manage with a stick philosophy, and if you are not socially accepted....forget it. Expensive health benefits compared to companies in the same industry.

    Advice to ManagementAdvice

    Take your HR complaints and turnover rate seriously. There is an issue looming or maybe an EEOC complaint coming your way when workers are mistreated according to the law. Do not keep looking the other way and believing someone just because they are in a leadership role.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    It was a step towards a better career. Not a career.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream

    Pros

    building trust in the brand, saving customers who wish to cancel

    Cons

    no mgmt. support. no upward mobility

  3.  

    Great Atmosphere and Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive II in Raleigh, NC (US)
    Current Employee - Account Executive II in Raleigh, NC (US)

    I have been working at Windstream full-time (more than an year)

    Pros

    Great management and colleagues. No territories. You drive your own success.

    Cons

    Multiple cumbersome CRM's while integrating all platforms.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Nice placed

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream

    Pros

    Very good benefits, nice pay

    Cons

    Some off the peers you have to work with

    Advice to ManagementAdvice

    NA

  6. 1 person found this helpful  

    Great co workers and supervisors. Upper management unrealistic.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent in Baldwin, GA (US)
    Current Employee - Customer Service Agent in Baldwin, GA (US)

    I have been working at Windstream full-time (more than 5 years)

    Pros

    Benefits are good as well as paid Holidays and Vacations. Pay structure is good.

    Cons

    Office culture is very stressful with a lot of pressure for achieving quality, low call time and sales.

    Advice to ManagementAdvice

    Try harder to keep seasoned employees in order to reduce churn. Upper management is out of touch with customer service wanting excellent customer service without permitting representatives the time or judgement to do that effectively.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Windstream is operating in a turbulent environment, ignore how this will affect your job at your own peril

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fiber Splicer Tech II in Evansville, IN (US)
    Former Employee - Fiber Splicer Tech II in Evansville, IN (US)

    I worked at Windstream full-time (more than 3 years)

    Pros

    This is a large corporation, and so to some degree jobs hold a level of structure and stability that are attractive. The managers are largely seasoned telecommunications professionals with years in the industry.

    Cons

    Corporate policies are shifting gradually but constantly, as the organization seeks to integrate newly acquired companies and stay positioned to correctly in an intensely competitive marketplace. If you were employed at one of the old legacy telephone companies which was acquired, now is a good time to take some additional classes to sharpen your skillsets, and dust off your resume'. Qualified, motivated contributors are valued, but upward mobility and lateral mobility are limited, and whole operating arms can be and have been lopped off as redundant with little notice.

    Advice to ManagementAdvice

    In rounds of layoffs I saw extremely valuable resources let go, with decades of knowledge and skills. Windstream could capitalize on this better with an inventory of the human assets within the company, and encourage cross-pollination of employee experience by encouraging more lateral movement between the disparate acquisitions.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    I would recommend company to other peers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Administrator in Little Rock, AR (US)
    Current Employee - Systems Administrator in Little Rock, AR (US)

    I have been working at Windstream part-time (more than 5 years)

    Pros

    Great company to work for, good compensation and flexible working hours

    Cons

    Instability of company as whole, hard to move into other career advancements within the company

    Advice to ManagementAdvice

    Include employees on big changes within the company. Dont let your employees find out the changes within their company from 3rd parties

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    loved it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Specialist I: Enterprise Data/Voice Technician in Harrison, AR (US)
    Former Employee - Specialist I: Enterprise Data/Voice Technician in Harrison, AR (US)

    I worked at Windstream (more than 10 years)

    Pros

    room to grow/ good relations with co-workers

    Cons

    life /work balance non exisitant. hard to get off work when needed for emergency or sickness

    Advice to ManagementAdvice

    listen to your group more/ allow for more trust. Your group you are leading . don't trust you. .

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Typical Public Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream

    Pros

    Nice people
    Decent pay
    Improving culture
    Appears to want to be better
    Stock options

    Cons

    Management overhead
    Lack of communications
    Lack of transparency
    No real opportunity to advance
    Horrible benefits
    No bonus unless you are Sr Management

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    On the downside, don't go there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Business Analyst in Broken Arrow, OK (US)
    Former Employee - IT Business Analyst in Broken Arrow, OK (US)

    I worked at Windstream full-time (more than 3 years)

    Pros

    Good benefits but have been degraded for this year

    Cons

    High stress company, many takeovers, few good managers. No job stability. Company benefits reduced due to many mergers and acquisitions.

    Advice to ManagementAdvice

    Appreciate your employees. Listen to the employees and be able to take some constructive criticism yourselves!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Work at Windstream? Share Your Experiences

Windstream

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.