Windstream

  www.windstream.com
  www.windstream.com

Windstream Reviews

Updated 17 December 2014
Updated 17 December 2014
301 Reviews
2.6
301 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Windstream President & CEO Jeffery R Gardner
Jeffery R Gardner
47 Ratings

Review Highlights

Pros
  • Pay is decent if you can sell something (in 13 reviews)

  • Good pay (for sales people who can make quota) and great benefits (in 16 reviews)


Cons
  • Horrible training, provisioning, customer service and the systems are a nightmare (in 15 reviews)

  • No communication from Upper Management to CEO, CFO (in 15 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Overall Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Analyst II in Little Rock, AR (US)
    Current Employee - Financial Analyst II in Little Rock, AR (US)

    I have been working at Windstream full-time

    Pros

    The people you work for are great and honest people.

    Cons

    Hard work sometimes goes unnoticed. People with little to no experience are promoted quickly to senior or management positions while employees with more industry knowledge are passed by quite often. Negotiate a higher salary upfront because raises are not great.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    I was proud to work there...when it was Alltel.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Analyst III in Little Rock, AR (US)
    Former Employee - Network Analyst III in Little Rock, AR (US)

    I worked at Windstream full-time (more than 5 years)

    Pros

    Great raises and incentives for promotion. I worked hard and received 5-10% raise every year for 5 years until the recession hit. The internal systems and records-keeping were very accurate and efficient. Internet data outages were kept to minimum downtime by efficient troubleshooting, isolation, and dispatching of outside plant technicians when necessary. We had excellent training and well outlined operating procedures so everyone in the broadband technical assistance center/complex data services knew what to do and where to find detailed technical information in order to resolve customer troubles quickly.

    Cons

    The company was trying to grow too quickly and purchased several other companies in 2009-2010. This caused suffering for the customers who experienced degraded quality of service during the rushed transition process while Windstream took over operation and maintenance of the other companies' data networks and integrated their databases.

    Advice to ManagementAdvice

    Put your profits and efforts into upgrading the network you have rather than trying to grow before taking care of your existing customers. If you build a better network, people will praise your service. It's a big initial investment but you have to plan for the long term, not the immediate stock prices. Don't think that because you are in management means that you are smarter than your employees. You can still learn a lot from them.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  3.  

    Work in Progress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - BTAC in Greenville, SC (US)
    Current Employee - BTAC in Greenville, SC (US)

    I have been working at Windstream full-time (more than 3 years)

    Pros

    Company is a work in Progress. Great core values.

    Cons

    People are in position that do not have the experience due to the buddy buddy system. Therefore, it cause a backlash on great potential employee who have experience. Pay less but want more.

    Doesn't Recommend
    Negative Outlook
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  5.  

    Good Company, Bad pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Operations
    Current Employee - Sales Operations

    I have been working at Windstream full-time (more than 3 years)

    Pros

    I am not micro managed. Managers trust employees.

    Cons

    Benefits are not the best and pay structure definitely isn't the highest if you are an admin role

    Advice to ManagementAdvice

    Communicate more down the ranks

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Test and turn up analyst/ contractor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream

    Pros

    1. work with different devices
    2. Exposure to different network elements.
    3.Great place to start at entry level to networking

    Cons

    1. Atmosphere
    2. contractors are paying less and less money
    3. new company so unstructured environment

    Advice to ManagementAdvice

    the culture in department I am currently in is self-reliance culture. It is not a team culture and with this kind of culture all it does is kill worker morale and put the department behind.

    Neutral Outlook
    No opinion of CEO
  7.  

    Sales

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream

    Pros

    Flexible and location is very good

    Cons

    Politics and need help with lead generation

    Advice to ManagementAdvice

    More training

  8. 2 people found this helpful  

    Sinking Ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Analyst I
    Current Employee - Network Analyst I

    I have been working at Windstream full-time (more than 3 years)

    Pros

    The company was great once. That time is now long gone.

    Cons

    The management belittles the average employee. Work here if you want to feel stressed, like nothing you do matters at all times, and "preferential treatment" is an understatement.

    Advice to ManagementAdvice

    Fire your management and get better managers who actually care about the future of the company rather than making themselves look good at the expense of others who are actually doing their job well.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    HORRIBLE PLACE TO WORK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AE III in San Diego, CA (US)
    Current Employee - AE III in San Diego, CA (US)

    I have been working at Windstream full-time (more than an year)

    Pros

    There are no pros in this company. Get out of here as soon as possible.

    Cons

    Everything you can possibly think. Service implementation is horrible 170 days is the norm. Customers runaway constantly and just book a meeting for a new customer is very hard. No name recognition, horrible reputation among existing customers. You hardly can get a lead to work. Very low level & unskilled management. This company will not last. They claim to be the 4th largest carrier in the country, but this is yet to be believed internally and by customers. Do not come to work here. This is not a great company to have on your resume. Very soon it will be bought. Nobody sales anything!!!! This is a pure revolving door. If you want to make money, this is not the place

    Advice to ManagementAdvice

    Get trained

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Project Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager
    Current Employee - Project Manager

    I have been working at Windstream full-time (more than an year)

    Pros

    If you enjoy a challenging job, Windstream is the place. The personal benefits such as insurance are average cost with the option for reimbursement by completing health physical and training.

    Cons

    Most positions have more workload than they can handle. Most of the day is spent handling expedited work or rework something that was overlooked or completed incorrectly the first time.

    There is little or no training of the multiply systems. The company doesn't utilize the systems they do have effectively by implementing system automation.

    The individual companies purchased in the last few years still work in their own silo. The employees of those companies are not willing to share their knowledge or assist others due to what I feel if their fear of losing their employment.

    Advice to ManagementAdvice

    I feel management should work on a solution to remove the silos by either switching managers or employees. The increase in good training would give a sense of security to the employee and eliminate a lot of rework. The focus on quality would ensure the revenue.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    It was eye-opening.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Windstream

    Pros

    Great experience and friendly coworkers.

    Cons

    Management doesn't really listen to your issues.

    Advice to ManagementAdvice

    Listen more and try to work with everyone.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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