Windstream Reviews

Updated 19 September 2014
Updated 19 September 2014
254 Reviews
2.7
254 Reviews
Rating Trends

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Windstream President & CEO Jeffery R Gardner
Jeffery R Gardner
19 Ratings

Review Highlights

Pros
  • Good pay (for sales people who can make quota) and great benefits (in 12 reviews)

  • Decent pay, company vehicle, great coworkers (in 11 reviews)


Cons
  • Expected to sell to angry customers who are reporting customer service issues (in 12 reviews)

  • Then one day, Upper Management changed, and that was all she wrote (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    my experience at windstream has been both good and bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream full-time

    Pros

    If you work hard there are possibilities to move up in the company

    Cons

    Full time & over full time employment only, no other options for working mothers or people that want to attend school

    Advice to ManagementAdvice

    more schedule flexibility, more training on leadership and development

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Growing pains

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Engineering
    Current Employee - Sales Engineering

    I have been working at Windstream full-time for more than 5 years

    Pros

    Many good people work here. executive leadership seems great but has stopped getting out into the filed very often

    Cons

    very departmentalized, middle management worries mostly about holding onto their jobs and not getting laid off. Company feels like its putting iyself up for sale.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Network Tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Technician
    Current Employee - Network Technician

    I have been working at Windstream full-time for more than 8 years

    Pros

    Pay is decent and comparible to other TELCO's. The local techs make the work enviroment better.

    Cons

    Will not put money back into infastructure. 90 percent of equipment is 10 years outdated

    Advice to ManagementAdvice

    Spend some money or EVERYONE will be without a job

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Advantage: Windstream

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales
    Current Employee - Sales

    I have been working at Windstream full-time for more than a year

    Pros

    The company culture is fantastic. Windstream invests in their employees. There is a program in place for peer recognition that is championed by management. HR is accessible and proactive. Robust set of tools available to help with day-to-day activity. Very smart, very capable engineers ensure customer satisfaction after the sale. As both a carrier and data center company, Windstream Business is uniquely positioned to provide customers with end-to-end solutions, making it an ideal place to sell.

    Cons

    Internal communication within the organization can be improved. Too many silos of information and management.

    Advice to ManagementAdvice

    Consider creating cross-functional positions that are accountable for driving engagement across company divisions.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Decent place to work if your in the right location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Windstream full-time

    Pros

    Communication within the orginazation
    good people
    Room for growth if you are in one of the major locations

    Cons

    Company Culture seems lost. Rolled out new Culture but management did not practice what they preached.
    To many reorgs. Constantly changing the organization, employees can barely get use to one org before the next shift comes along.
    Departments tend to do a lot of finger pointing.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Great

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream

    Pros

    Work Life Balance, salary, benefit

    Cons

    Nothing really to complain about.

  8.  

    So far so good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Draftsperson  in  Little Rock, AR (US)
    Current Employee - Draftsperson in Little Rock, AR (US)

    I have been working at Windstream full-time for more than a year

    Pros

    The supervisor directly over me is very good at what he does. I get paid good and have good benefits.

    Cons

    Wanted to downsize for expense purposes yet CEO get's paid way too much. They have trip incentives for people in sales departments but don't offer anything of the kind for people in operations. My desk chair is a broke down left over from too many years of use and I have no idea if they plan on giving us new chairs; the chair makes my back pain worse.

    Advice to ManagementAdvice

    Get new chairs!!!

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Do not work here!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream full-time

    Pros

    Decent pay and benefits, lots of good people.

    Cons

    Horrible training, provisioning, customer service and the systems are a nightmare! Almost impossible to do your job because of lack of training and division between legacy Windstream people and Paetec people.Upper management (especially if from Paetec) not accountable but everyone else beware! They tell a good story but don't back up what they say.

    Advice to ManagementAdvice

    Get rid of the "good old boy network" and make business decisions based on common sense and logic. Start limiting the VPs expenses (like booking plane tickets at the last minute when the trip was known weeks in advance). Understand that sales is extremely difficult in Windstream markets due to bad public perception and poor company and network performance.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Great benefits, management was horrible!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Analyst II  in  Greenville, SC (US)
    Former Employee - Network Analyst II in Greenville, SC (US)

    I worked at Windstream full-time for more than 5 years

    Pros

    Everyone is willing to help others on your team. Team worked great with each other. Most of management would listen to what was said.

    Cons

    The Security NOC position is very stressful. The immediate manager that runs that team is horrible. The manager of this group will threaten to fire you immediately without prior notice. The training this manager provides is non-existent. They say provide training and opportunities for training, but you are never properly train there associates correctly.

    Advice to ManagementAdvice

    Listen to what your associates say, provide them proper training. Don't threaten to fire people for having good ideas.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11.  

    Painful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Executive
    Former Employee - Senior Account Executive

    I worked at Windstream full-time for more than a year

    Pros

    Growth business that generates tons of revenue

    Cons

    I was caught up in a whirlwind of business acquisitions, leading to mass confusion about who was guiding the ship.

    Advice to ManagementAdvice

    Implementing a Career Path program for employees would be an excellent investment in the company future

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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