World Travel Holdings

  www.wth.com
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World Travel Holdings Reviews

Updated May 29, 2014
All Employees Current Employees Only

3.2 65 reviews

70% Approve of the CEO

World Travel Holdings Co-Chairman and Co-CEO Brad Tolkin

Brad Tolkin

(46 ratings)

54% of employees recommend this company to a friend

Review Highlights

Pros
  • Working from home is nice, there is a good support structure even though you work from home(in 17 reviews)

  • But seriously, the best reason to work here is perhaps the people(in 3 reviews)


Cons
  • Throw them on the phones for the busy season during the first part of the year and when it slows down they are glad to see you go(in 4 reviews)

  • There's so much this company need to improve on for their call center(in 4 reviews)

65 Employee Reviews
Relevance Date Rating
in
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Incredible. I love my job, the role, the people and the direction we're heading in.

    Anonymous Employee (Current Employee) Fort Lauderdale, FL (US)

    ProsPeople, the work, hours, pay and and the fact that we are selling dreams. The travel industry is a fun industry to be in, especially since I love to travel.

    ConsWe are a low margain business so there is a lot of pressure because every booking counts. It's a 24/7 business so it's hard to find employees willing to work the non desirable shifts.

    Advice to Senior ManagementKeep doing what you're doing! You did an awesome job at pulling this company out of hard economic times. You made the hard decisions and continue to keep your eye on the ball.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Good long term company

    Software Manager (Current Employee) Boston, MA (US)

    ProsGood work life balance, upper management gives sufficient space to employees to decide/perform

    ConsIndustry is not fast growing and it's hard for a company to grow much faster than the industry. Limited growth leads to limited opportunities.

    Advice to Senior ManagementCome up with ways to lead employees multitask.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Amazing organization that cares about the employees and values your perspective

    (Current Employee)

    ProsGreat potential to earn great money, robust training program, leadership that cares and invests in the business and the people, travel perks, great work locations, alot of tenure with great opportunity to learn from others that have been in the business for a long time.

    ConsIt is a seasonal business so always be prepared for a busy first quarter. Plan vacations accordingly so you can enjoy the great industry you are a part of.

    Advice to Senior ManagementContinue leading the business with the passion and pride that you do. Your desire to see this business continue to succeed and grow does not go unnoticed!!

    Yes, I would recommend this company to a friend

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    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Great place to train and learn the cruise business.

    Group Sales (Current Employee)

    ProsWork your own hours. You can earn an unlimited income however it dies take a while to build up
    your sales.

    ConsThe management is ok. If you do not work you do not make any money. If you have a reservation to cancel they will take the commission out of your next pay check.

    Advice to Senior ManagementBe much more helpful to people who are having a difficult time making sales rather than gushing over the people that are making sales. Everyone wants to be successful.

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    They don't pay well!!, the more you know they change your banding and your pay decreases

    Travel Pro (Current Employee)

    ProsTo have a job, do a couple of ship tours, eat the food on tours.....thats the only perk you'll recieve.

    ConsAlot of micro managing and ass kissing, they treat you like a race horse!!! the scheduling sucks and changes every three months.

    Advice to Senior ManagementThey dont pay well, the more you know about selling cruises and learn the ships. They force you to change your banding to get more commission, this is done when its the busy periods so you can think your making more money!!!....They are nothing but Hustlers!!

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    I loved it, but working virtually is difficult

    Travel Pro (Former Employee)

    ProsBest health benefits I've had with any employer, amazing travel perks, solid training program, good support, ongoing training and ease in getting time off.

    ConsWorking virtually I felt less recognized that I would have if I worked in an office environment. Straight out of training I was in the top 10% with my overall sales numbers but I was frustrated that there wasn't anyone I felt could truly vouch for me as an individual or could mentor me to move forward in the organization. I loved the company and was working on my MBA when I was there and I wish I had instead worked someplace that would have helped me move forward in my career. I took a few cruises and had fun though :)

    Advice to Senior ManagementI think I pretty much voiced my concerns with the company. There are great people working at WTH but either working virtually wasn't for me or there is some work to be done to make virtual employees truly feel like they have the opportunity to advance their careers there.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    A good company to work for but unclear of goals and current supervisors pretend to work and do nothing.

    Anonymous Employee (Current Employee)

    ProsWorld Travel Holdings offer a decent benefit package especially decent considering today's economy. The people that work for this company are like one big family and look out for each other. I do like how instead of having to pass a customer from one department to the next we can assist a customer with Sales and Service; although, specializing in service can be lost if you are too busy trying to sell.

    ConsSenior management and supervisors (not all) but quite a few should be become actors and actresses. Maybe if they actually worked and supported their teams with feedback good or bad it would help to develop skills and motivate their employees. Also, senior members ask for feedback regarding systems and ways the company may improve the overall customer experience, it goes in one ear and out the other. Why waste employee’s time asking for their feedback if they are not going to use it or at least give updates on what we've requested? There are too many members of management not working and getting paid for it.

    Advice to Senior ManagementStop allowing some employees to get away with calling out all the time or coming in late all the time. It is completely and utterly shocking how someone that can never show up on time and always calls out for any excuse major or minor can be considered top three ranking on a team. Something is not right with that picture. The quality of some employees work is being overlooked because members of management are too busy showboating and pretending to work. Management, please pay better attention to your team members by reviewing their work and providing feedback. Also, tighten the reins when it comes to consistently being tardy and calling out. These actions take a toll on the rest of the team. Try actually listening to the feedback we give about the current systems and how they might be improved and please do not lose focus on specializing in quality service to our customers.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Good place to work - especially with the new management

    Manager (Former Employee) Wilmington, NC (US)

    ProsThe new management (taking company from World Travel Holdings from National Leisure Group) is very strong. There are good guys at the helm (finally).

    ConsBenefits are not great. Health insurance costs a lot - they spend money on things like pet insurance ad legal insurance instead of offering better quality health care for lower premiums.

    Advice to Senior ManagementInvest in a better benefits package.

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    A good company to work for

    Anonymous Employee (Current Employee) Wilmington, MA (US)

    ProsManagement encourages professional development and growth

    ConsSome level of resistance to new ideas

    Advice to Senior ManagementKeep the dialogue with employees open, continue to refine processes, continue to solicit new ideas and feedback

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    I like it here, you can always leave if you want to.

    Anonymous Employee (Current Employee) Virginia Beach, VA (US)

    ProsFun environment, friendly people, new technology, not a lot of micromanagement, "breaks" are allowed whenever as long as calls are not holding, always trying to better the employees & looking for feedback

    ConsI don't think there is a lot of recognition for the non sales agents. If you are not senior management, no one knows who you are or what you do. The medical plan is kind of crummy too.

    Advice to Senior ManagementTake a look at your people behind the scenes. Not just "management". Some of us work long & hard hours but it goes unnoticed.

    Yes, I would recommend this company to a friend

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