Xchanging

www.xchanging.com
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Xchanging Reviews

Updated 26 February 2015
Updated 26 February 2015
168 Reviews
2.6
168 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xchanging Chief Executive Officer Ken Lever
Ken Lever
77 Ratings

Review Highlights

Pros
  • Work Life balance is excellent- you complete your work and then shifts are flexible for you (in 13 reviews)

  • It was nice working with Xchanging, the work environment was good (in 8 reviews)


Cons
  • if made them( senior management ) sit on project manager/analysts place they can't survive for half hr (in 12 reviews)

  • less-salary, rotational shifts, less hike in the salary (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Consistency - not a word used, understood or believed in at Xchanging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xchanging

    Pros

    Amazing people, diverse business, some great ideas.

    Cons

    Weak leadership, silo mentality, too many points of focus. Business behaves like an organisation much bigger than it is.

    Advice to ManagementAdvice

    Be clear what you want to be as a business, then stick to it. Don't try to be all things to all people. Listen to your employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    No sense of direction, no regard for its people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Manager in London, England
    Former Employee - Software Manager in London, England

    I worked at Xchanging

    Pros

    There are opportunities for travel, and there is a good social culture in some offices. The people are generally excellent and work very hard, and the level of energy and passion is great.

    The marketing team have done a great job of creating a cohesive identity within the company.

    Cons

    The company doesn't really seem to know what it's for, and so tries to be everything to everyone.

    The hierarchical culture is very old fashioned. The bosses are venerated almost to a cult status, and everyone else is expected to work all hours of the day to please them.

    Staff are constantly reminded that they are seen as a cost first, and a source of value second. In ten year's service I saw 6 redundancy programs. This results in everybody being defensive and focussing on demonstrating (rather than actually creating) value.

    There is a political culture which advances people who say the acceptable things over those who deliver the most value. Advancement is hard won and poorly rewarded. If you don't join as a Director, don't expect to become one - they're always recruited externally.

    Advice to ManagementAdvice

    Pick a thing and do that. I would suggest that the thing should be technology, but it doesn't matter. Pick one thing, focus on doing that thing excellently, and divest the business of everything else. Help your middle teams understand the place in the market better - stop trying to compete in spaces which are owned by massive corporations 50 times your size.

    In the people of Xchanging there is the seed of something excellent. Focus on unlocking that and the company could be brilliant, but people need to believe that there is no risk of them being made redundant on someone's whim.

    Doesn't Recommend
    Neutral Outlook
  3.  

    Troubled and worrying future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England

    I worked at Xchanging full-time

    Pros

    Some very capable and committed people
    Good product offerings

    Cons

    In disarray
    No real clear sense of direction
    Too many strategic changes that deliver little in the way of results
    Very high staff turnover

    Advice to ManagementAdvice

    Talk to your staff and involve them in the process. Too much decision making is behind closed doors without taking advice from the shopfloor

    Doesn't Recommend
    Negative Outlook
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  5.  

    Finger pointing and blame culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT in London, England
    Former Employee - IT in London, England

    I worked at Xchanging full-time (more than 3 years)

    Pros

    Generous training opportunities and courses with a good work life balance. Good office location (London only) alongside the easing of the dress code recently introduced, Friday's are dress-down days.

    Cons

    In my 3 years at this company I found that there was little (if any) emphasis on working together and teamwork, the culture is very much negative criticism, finger pointing and generally very little support from management. Overall moral by employees 'on the ground' was very low.

    Advice to ManagementAdvice

    Address the low pay-scales and ensure that long-term strategies are established and well understood, whether in procurement, outsourcing or system development.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Never Again......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at Xchanging full-time (less than a year)

    Pros

    I can't think of any pros.....

    Cons

    No leadership, No communications, Egos of managers who believe their position is more grandeur than it is, Hire people who feel they need, then don't have the roles or the dynamics in the jobs to test peoples skills.

    Advice to ManagementAdvice

    Be honest, take note of employee surveys and don't think because you are a manager everyone is beneath you. Think about this....When you are in a toilet cubicle the person in the cubicle next to you is the same as you, so treat people equally and do away with this archaic view from the 60s and 70s. The clue is in the name of the company...Changing!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Time with Xchanging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Manager in London, England
    Former Contractor - Manager in London, England

    I worked at Xchanging as a contractor (less than a year)

    Pros

    Good experiance on how not to engage in a professional manner towards clients. A higlighting experiance to see how unhappy clients are with the arragnements

    Cons

    Too many lies, dishonest senior managers, micromanaging middle managers in order to polish their own egos. openness policy needed whith clients. Too much time wasting chasing the small low hanging fruit rather than taking a more stragegic approach

    Advice to ManagementAdvice

    Open your eyes

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Too much nepotism

    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Xchanging

    Pros

    Great office, when air conditioning works.

    Cons

    Definitely a case of who you know, not what you know. If your face fits, you'll go far.

    Advice to ManagementAdvice

    Have management from other departments interviewing internal staff for promotion roles. Otherwise, favoritism always wins.

  9. 2 people found this helpful  

    The potential for growth is unimaginable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader in Basildon, East of England, England
    Current Employee - Team Leader in Basildon, East of England, England

    I have been working at Xchanging full-time (more than a year)

    Pros

    Development is always available, the company is growing to new levels for the rest of 2014 and 2015, and the benefits are pretty good too

    Cons

    after seeing the new Walbrook building in London i feel that now the Basildon office needs a massive revamp and the technology updated

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Happy days

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior PMO Analyst in London, England
    Current Employee - Senior PMO Analyst in London, England

    I have been working at Xchanging full-time (more than a year)

    Pros

    This is the the best place to learn and grow in a bigger environment.

    Cons

    Tools and Techniques not in place effectively

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    I am with the orginisation close to 8+ year, growing parallely in career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Bracknell, England
    Current Employee - Project Manager in Bracknell, England

    I have been working at Xchanging full-time (more than 8 years)

    Pros

    The team is good including the next level manager

    Cons

    team retention distrubing other team members work balance

    Advice to ManagementAdvice

    retain knowledgeable people

    Recommends
    Positive Outlook
    Approves of CEO

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