Xchanging Reviews

Updated 17 August 2014
Updated 17 August 2014
136 Reviews

2.9
136 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xchanging Chief Executive Officer Ken Lever
Ken Lever
67 Ratings

Review Highlights

Pros
  • Work Life balance is excellent- you complete your work and then shifts are flexible for you (in 12 reviews)

  • Challenging and Supporting environment to work with, be upfront with client and the company, you get the best possible support (in 8 reviews)


Cons
  • if made them( senior management ) sit on project manager/analysts place they can't survive for half hr (in 9 reviews)

  • work culture: less professionalism and huge politics (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    The potential for growth is unimaginable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader  in  Basildon, East of England, England
    Current Employee - Team Leader in Basildon, East of England, England

    I have been working at Xchanging full-time for more than a year

    Pros

    Development is always available, the company is growing to new levels for the rest of 2014 and 2015, and the benefits are pretty good too

    Cons

    after seeing the new Walbrook building in London i feel that now the Basildon office needs a massive revamp and the technology updated

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Happy days

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior PMO Analyst  in  London, England
    Current Employee - Senior PMO Analyst in London, England

    I have been working at Xchanging full-time for more than a year

    Pros

    This is the the best place to learn and grow in a bigger environment.

    Cons

    Tools and Techniques not in place effectively

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    I am with the orginisation close to 8+ year, growing parallely in career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Bracknell, England
    Current Employee - Project Manager in Bracknell, England

    I have been working at Xchanging full-time for more than 8 years

    Pros

    The team is good including the next level manager

    Cons

    team retention distrubing other team members work balance

    Advice to ManagementAdvice

    retain knowledgeable people

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Pretty average mid-size service provider

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance  in  London, England
    Former Employee - Insurance in London, England

    I worked at Xchanging full-time for more than a year

    Pros

    Good work/life balance, friendly colleagues, flexible working, reasonable pay, generally support training

    Cons

    Unambitious risk-averse company under current leadership, still overreliance on few big contracts without much replacements. Management not employee focused and a total old-boys-club, invisible HR. Insurance monopoly position creates friction with many customers

    Advice to ManagementAdvice

    Either take risks to grow or sell up to a larger consultancy, and diversify the leadership teams

    Negative Outlook
    No opinion of CEO
  6.  

    A toxic, chaotic and depressing place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - XIS  in  London, England
    Current Employee - XIS in London, England

    I have been working at Xchanging full-time

    Pros

    The managers have very little idea what anyone does or where they are most of the time, so is a great opportunity to do what's right for number one and "learn on the job" for your next role (which if you are average or better you will be seeking sooner rather than later).

    Cons

    Too many people trying to do the same jobs in different places. Nobody feels responsible for anything or empowered to change anything

    Unable to get even simple collaborative tools to work (computer logons, wireless networks etc)

    The company is dependent on a single declining contract, and seems desperate to try anything it can to replace it. Except there is no strategy, direction or willingness to invest to get any of the ideas right.

    Everything at Xchanging seems to take ten times longer and cost three times as much as it should.

    Senior managers are too busy trying to appear as everyones friend, writing sickly poetry or posting silly pictures online every other day. They need to grow up, wake up, open their eyes and take a serious look at the chaos they preside over.

    Advice to ManagementAdvice

    Resign and let some experienced, credible professionals from outside come in and take a long hard look at Xchanging before it is too late. The monopoly you've relied on since the companies inception is disappearing fast, leaving you with an unprofitable, bloated, lazy and chaotic mess to unravel.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    hopeless people and company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  London, England
    Former Employee - Director in London, England

    I worked at Xchanging full-time for less than a year

    Pros

    great turnaround opp; excellent client base

    Cons

    the people that remain are not of the highest caliber

    Advice to ManagementAdvice

    take a hard look at the people in 'leadership' roles

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Good company to start with in the City

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xchanging full-time for more than 3 years

    Pros

    very ambitious and forward focused

    Cons

    Significant old boys network still in operation

    Advice to ManagementAdvice

    look to address the team imbalances

    Doesn't Recommend
    Approves of CEO
  9.  

    Exciting and challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at Xchanging full-time for more than 8 years

    Pros

    The people are professional, friendly and passionate about the Company. A great team spirit exists and the committment of people to do the right thing is amazing.

    If you are in the right area, you will be rewarded fairly and given opportunitinties to grow and develop

    Cons

    it can be hard work. A long hours culture exists within some disciplines which can be difficult when you have a family. Email culture is mad and the pace of change is off the hook

    Advice to ManagementAdvice

    Avoid being a bottle neck, communicate alot more, consult on changes and let change bed in.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Xchanging Insurance Services - Toxic and Deluded

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Somewhere In IT  in  London, England
    Former Employee - Somewhere In IT in London, England

    I worked at Xchanging as a contractor for less than a year

    Pros

    They pay reasonably well and being in the square mile, the location is convenient. That should be 20 words min.

    Cons

    The management are absolutely clueless and and deluded - just interested in their bonuses. As many have commented, if you have any real skills or passion, then you're wasting your time at this company, who actually act the exact opposite of _all_ their stated values.

    The company seems to have a toxic relationship with their main client which permeates the whole organisation. Whilst there I saw highly aggressive behavior, to the stage where I was considering reporting one person there for bullying. I decided not to as they had support of senior management and everyone just said "oh, that's just so-and-so, they can be a bit difficult". The sad thing is that the previous individual was not an isolated instance - these "toxic primadonnas" were scattered everywhere as the company encouraged this sort of behavior.

    Advice to ManagementAdvice

    I really don't know. As this is one of the worst places I've worked, with generally insensitive, inexperienced or incompetent management, I can't really think of any advice that the current management would understand or listen to, so I'm not going to bother.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Fantastic company to work for with some of the most pleasant highly driven professionals to work with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Head of Information Security  in  London, England
    Former Employee - Head of Information Security in London, England

    I worked at Xchanging full-time for more than 5 years

    Pros

    Opportunities are abundant, career paths are fantastically well described and all staff are fully supported with mentoring and guidance to progress.
    Working for Xchanging was a most challenging experience, the company grows and grows at a high but robust pace.

    Cons

    There are absolutely no cons that I can report- everything and anything can be achieved.

    Advice to ManagementAdvice

    Be the best

    Recommends
    Positive Outlook
    Approves of CEO

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