Xerox Reviews

Updated 27 August 2014
Updated 27 August 2014
1,707 Reviews

2.5
1,707 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
915 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 98 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 54 reviews)


Cons
  • No raises for over 5 years, I TRULY CANNOT UNDERSTAND WHY I STILL WORK HERE (in 100 reviews)

  • Senior Management needs some improvement (especially in Services) (in 64 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Large company to focussed on cost control and not business developement to grow the business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox full-time

    Pros

    Very good people within the business who are willing to help you achieve your goals.

    Cons

    Little empowerment makes for a tough journey within Xerox nad too focussed on cost control as opposed to business growth as governance proves that they price themselves out of the market place

    Recommends
    Negative Outlook
    Disapproves of CEO
  2.  

    CSR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Greenock, Scotland
    Current Employee - Customer Service Representative in Greenock, Scotland

    I have been working at Xerox full-time for more than 3 years

    Pros

    Fun colleges, interesting job. Challenging at times but in a good way. You get to do few different things.

    Cons

    Very process driven, micro managing. Not very good chances to advance within the company.

    Advice to ManagementAdvice

    Listen more to your employee's, give more space for personal growth.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager  in  Uxbridge, England
    Current Employee - Marketing Manager in Uxbridge, England

    I have been working at Xerox full-time for more than 10 years

    Pros

    I forget what the good things were as the current regime seems to have wiped away every semblance of what was good

    Cons

    Benefits being slashed, v poor management, platitudes on performance instead of plans and belief in activities, culture of dishonesty, HR policies which are inequitable

    Advice to ManagementAdvice

    Leave! - you can't do any worse and there is no more money for your pension pots so you may as well go now

    Doesn't Recommend
    Disapproves of CEO
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  5.  

    The Xerox Experience.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager Operations
    Current Employee - Manager Operations

    I have been working at Xerox full-time

    Pros

    Brilliant place to learn......a lot of things to munch on provided you are one of those who really want to.......

    Cons

    Not a very employee centric organization......ESAT is a term that does not exist......They really need to change the way business is being done..or else competitors will eat them soon.....

    Advice to ManagementAdvice

    Not a very employee centric organization......ESAT is a term that does not exist......They really need to change the way business is being done..or else competitors will eat them soon.....

    Doesn't Recommend
    Negative Outlook
  6.  

    Appalling place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Engineer  in  London, England
    Former Employee - Senior Customer Service Engineer in London, England

    I worked at Xerox full-time for more than 5 years

    Pros

    There aren't any pro aspects to working at Xerox, if you're utterly desperate for a job (and you would have to be to consider it), then maybe working for Xerox would tide you over for a few weeks. My advice would be to take their training and leave immediately.

    Cons

    Xerox is everything you are hoping to avoid particularly if you are thinking of being one of their field engineers. You'll find the lowest salaries coupled with the highest workload. Xerox has (or had in the past), a BS award for their service levels, but you'll find that the service they pretend to offer doesn't actually happen, if you as an engineer actually delivered these service levels the management would be all over you criticising the amount of money you spent and the slowness of your work. NO ONE NEEDS THIS.

    Advice to ManagementAdvice

    There is no point in offering advice to these people, they know all about the ghastly environment that is Xerox and none of them have the will or desire to change anything. The one message that needs to be conveyed is to the people that are thinking of going to work there and the message is DON'T... Your family deserves more self respect than having to admit that someone in their family is a Xerox employee... Good Grief.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Good policies, poor practices. Zero staff motivation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Graphic Designer
    Current Employee - Graphic Designer

    I have been working at Xerox full-time

    Pros

    Good internal training schemes to take on your own time on things like project management and lean six sigma.
    Good internal policies seem supportive to flexible hours working, maternity/paternity leave, etc
    Company is interested in moving into new areas and does diversify when the opportunity presents itself which can lead to interesting new opportunities.

    Cons

    No career progression. No pay rises. Staff morale has never been lower. Constant expectation that you will do more, deliver more and improve your skills. Company is more interested in getting new business than servicing the business they have well, teams often left to flounder with no management support.

    Getting approval for overtime or any expenses involves a lot of paper work, time, and often the approval of a senior manager in America who will have no idea of the actual location or work being done.

    Advice to ManagementAdvice

    Reward staff who contribute and stay with the company. Telling people to leave if they want a pay rise or better work does not motivate you to work hard for the company. Which might be slightly more palatable if it was not beside a "do more, constantly improve, cut costs" atmosphere.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Good work life balance in sales, manage your diary & time yourself as long as you bring in results

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive  in  Uxbridge, England
    Current Employee - Sales Executive in Uxbridge, England

    I have been working at Xerox full-time for more than 10 years

    Pros

    Company trust employees to work from home and manage your own diary if in sales, a lot of on-line learning to develop yourself, great people to work with, safe job, good team environment which is encouraged inside and outside work. New UK MD is dynamic and is very hands on.

    Cons

    We have had no pay rise in 5 years, too much admin is placed on sales which has been an ongoing frustration for years and results in vastly reduced time to see your clients, new SAP system which was supposed to improve processes has made things worse, getting bogged down with invoice queries due to to inept systems, car allowances are due to go down shortly (even though they haven't been reviewed for 13 years). Lack of legal resource frustrates clients and internal staff alike, and delays deals.

    Advice to ManagementAdvice

    Bring billing back to the UK to prevent so many customer complaints. Commission structure changed January 2014 which makes it totally impossible to calculate what commission you will earn in a deal due to complex calculations based on profit, which you don't know when putting the deal together - give sales appropriate pay and a simple commission calculation you can understand what you will earn.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    It's ok. Very strong heritage and culture, used to be a bit old fashioned but with exciting changes in recent years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Manager  in  Uxbridge, England
    Former Employee - Human Resources Manager in Uxbridge, England

    I worked at Xerox full-time for more than 3 years

    Pros

    work life balance and compensation is ok; recent changes have brought many more opportunities for personal development

    Cons

    some senior managers have stayed way too long and more ideas from the outside are needed. Loyalty and service years used to be very high and as a result sometimes the company was too inward looking.

    Advice to ManagementAdvice

    Bring in more senior leaders from outside the company and help them succeed. Their ideas and input will help find new ways of working and generating business. Avoid the 'not invented here' syndrome.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Don't do it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Engineer  in  Birmingham, England
    Former Employee - Engineer in Birmingham, England

    I worked at Xerox full-time for more than a year

    Pros

    Salary and package was OK, and I could work from home so work / life balance was OK

    Cons

    Some good people, lots of horrible management lackeys who made it their business to know yours and look to make brownie points wherever possible...

    Advice to ManagementAdvice

    give up and go home

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Directionless, profit oriented with no regard for employee development or incentive scheme

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xerox full-time for more than 3 years

    Pros

    There is an option to work and get paid for overtime but you only receive 'time' for this. Quite supportive and protective of employee when client is seeming to take advantage of your responsibilities or time.

    Cons

    No career development structure. Inefficient processes and systems with no desire to change, despite feedback and solutions offered. Salary freeze, no annual salary increase even in line with inflation. Poor management.

    Advice to ManagementAdvice

    Develop and invest in your personnel. Offer performance bonus structure to create incentive to staff - at least have an annual salary increase.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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