Xerox Reviews

Updated 23 October 2014
Updated 23 October 2014
1,839 Reviews
2.4
1,839 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
980 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 112 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 58 reviews)


Cons
  • No raises in years, upper management gets richer while everyone else suffers (in 116 reviews)

  • Work-Life Balance does not exist because you don't get any life to balance against work (in 33 reviews)

More Highlights

Employee Reviews

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  1.  

    Nice relaxed environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in London, England
    Former Employee - Software Engineer in London, England

    I worked at Xerox full-time (more than an year)

    Pros

    Great people with nice culture. Xerox actively promotes diversity and quality. You can get valuable experience in enterprise management. Xerox has a long history of success and innovation. You will be a proud member of a succesful team.

    Cons

    Wages are average unless you progress fast into a senior level which requires a lot of work and commitment. Personaly I found that we spend too much time in meetings without a particular reason. Very easy pace at times when there is no real work for you.

    Advice to ManagementAdvice

    Too many managers. Cut the length and frequence of meetings and increase the efficiency. Pay more to encourage growth and motivation.

    Recommends
    Negative Outlook
    No opinion of CEO
  2.  

    Frustrating. Promises never kept, low morale, low pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in Uxbridge, England
    Former Employee - Anonymous in Uxbridge, England

    I worked at Xerox full-time (more than 10 years)

    Pros

    People are great, some fantastic characters and stories. Reputation in industry is good. Training is a definite plus. Travel can be an option for some.

    Cons

    Pay is a joke. No reward or recognition for any function other than sales or senior management who are the only ones well paid. Like working in the public sector but without any job satisfaction.

    Advice to ManagementAdvice

    Get a grip. No one cares about your past glories. You have fantastic people in non-management positions, listen to them and not the yes men. Stop managing UP! You are running a pyramid like cult of self denial.
    Encourage difference, change and ideas that are not yours.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Work in mcdonalds you will have greater chance of moving up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Docucare Specialist in London, England
    Current Employee - Docucare Specialist in London, England

    I have been working at Xerox full-time (more than 8 years)

    Pros

    The Pros of working for Xeorx in the UK, work collegues and good enviroment as you generally work in other companys buildings.

    Cons

    There has been a Pay freeze on for over 7 years and in that 7 years it is a taboo subject to ask about, you arnt even told that your not getting a pay rise you just dont get one. The complete lack of focus and drive in upper managment is shocking to the point that everything is done half assed and off the cuff and people arnt intrested in doing there own jobs. The wages in xerox are very poor and can range form 14k to 20k for normal jobs to 60k for upper managment. The company now only employs people on 2 year fixed term contracts and at the end will revert to 1 year rolling contracts as to when and if they need you. The worst decision of a company to work for morale is in the toilet and nobody in the company cares. Sickness is at an epidimic even in upper managment just please take my advice an avoid like the plague.

    Advice to ManagementAdvice

    i would advice that anyone looking to get into this sort of work should seek employment with canon, ricoh

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Large company to focussed on cost control and not business developement to grow the business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox full-time

    Pros

    Very good people within the business who are willing to help you achieve your goals.

    Cons

    Little empowerment makes for a tough journey within Xerox nad too focussed on cost control as opposed to business growth as governance proves that they price themselves out of the market place

    Recommends
    Negative Outlook
    Disapproves of CEO
  6.  

    Management, what management?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Droitwich, England
    Current Employee - Anonymous Employee in Droitwich, England

    I have been working at Xerox as a contractor (less than an year)

    Pros

    The office has a great atmosphere with a really friendly team.

    Cons

    Poor management, no promotions, no career paths.

    Advice to ManagementAdvice

    Consider that happy employees equal better work output and general image for the company. Currently in my section of the company there are no promotion opportunities, with mass amounts of temps, non of which can develop to official Xerox staff. They simply maintain long term temping (in some cases over 2 years), they have no job security.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    CSR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Greenock, Scotland
    Current Employee - Customer Service Representative in Greenock, Scotland

    I have been working at Xerox full-time (more than 3 years)

    Pros

    Fun colleges, interesting job. Challenging at times but in a good way. You get to do few different things.

    Cons

    Very process driven, micro managing. Not very good chances to advance within the company.

    Advice to ManagementAdvice

    Listen more to your employee's, give more space for personal growth.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager in Uxbridge, England
    Current Employee - Marketing Manager in Uxbridge, England

    I have been working at Xerox full-time (more than 10 years)

    Pros

    I forget what the good things were as the current regime seems to have wiped away every semblance of what was good

    Cons

    Benefits being slashed, v poor management, platitudes on performance instead of plans and belief in activities, culture of dishonesty, HR policies which are inequitable

    Advice to ManagementAdvice

    Leave! - you can't do any worse and there is no more money for your pension pots so you may as well go now

    Doesn't Recommend
    Disapproves of CEO
  9. 1 person found this helpful  

    Appalling place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Engineer in London, England
    Former Employee - Senior Customer Service Engineer in London, England

    I worked at Xerox full-time (more than 5 years)

    Pros

    There aren't any pro aspects to working at Xerox, if you're utterly desperate for a job (and you would have to be to consider it), then maybe working for Xerox would tide you over for a few weeks. My advice would be to take their training and leave immediately.

    Cons

    Xerox is everything you are hoping to avoid particularly if you are thinking of being one of their field engineers. You'll find the lowest salaries coupled with the highest workload. Xerox has (or had in the past), a BS award for their service levels, but you'll find that the service they pretend to offer doesn't actually happen, if you as an engineer actually delivered these service levels the management would be all over you criticising the amount of money you spent and the slowness of your work. NO ONE NEEDS THIS.

    Advice to ManagementAdvice

    There is no point in offering advice to these people, they know all about the ghastly environment that is Xerox and none of them have the will or desire to change anything. The one message that needs to be conveyed is to the people that are thinking of going to work there and the message is DON'T... Your family deserves more self respect than having to admit that someone in their family is a Xerox employee... Good Grief.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    The Xerox Experience.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager Operations
    Current Employee - Manager Operations

    I have been working at Xerox full-time

    Pros

    Brilliant place to learn......a lot of things to munch on provided you are one of those who really want to.......

    Cons

    Not a very employee centric organization......ESAT is a term that does not exist......They really need to change the way business is being done..or else competitors will eat them soon.....

    Advice to ManagementAdvice

    Not a very employee centric organization......ESAT is a term that does not exist......They really need to change the way business is being done..or else competitors will eat them soon.....

    Doesn't Recommend
    Negative Outlook
  11.  

    Good work life balance in sales, manage your diary & time yourself as long as you bring in results

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive in Uxbridge, England
    Current Employee - Sales Executive in Uxbridge, England

    I have been working at Xerox full-time (more than 10 years)

    Pros

    Company trust employees to work from home and manage your own diary if in sales, a lot of on-line learning to develop yourself, great people to work with, safe job, good team environment which is encouraged inside and outside work. New UK MD is dynamic and is very hands on.

    Cons

    We have had no pay rise in 5 years, too much admin is placed on sales which has been an ongoing frustration for years and results in vastly reduced time to see your clients, new SAP system which was supposed to improve processes has made things worse, getting bogged down with invoice queries due to to inept systems, car allowances are due to go down shortly (even though they haven't been reviewed for 13 years). Lack of legal resource frustrates clients and internal staff alike, and delays deals.

    Advice to ManagementAdvice

    Bring billing back to the UK to prevent so many customer complaints. Commission structure changed January 2014 which makes it totally impossible to calculate what commission you will earn in a deal due to complex calculations based on profit, which you don't know when putting the deal together - give sales appropriate pay and a simple commission calculation you can understand what you will earn.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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