Xerox Reviews

Updated 29 August 2014
Updated 29 August 2014
1,709 Reviews

2.5
1,709 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
916 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 98 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 54 reviews)


Cons
  • No raises for over 5 years, I TRULY CANNOT UNDERSTAND WHY I STILL WORK HERE (in 100 reviews)

  • Senior Management needs some improvement (especially in Services) (in 64 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Not just a job but a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive  in  London, England
    Current Employee - Sales Executive in London, England

    I have been working at Xerox full-time for more than 10 years

    Pros

    Fairness & Respect
    Second to none training
    Work hard play hard philosophy
    Broad spectrum of job types

    Cons

    Blue chip typical- decisions are not immediate
    Large company means you are a number rather than a person

    Advice to ManagementAdvice

    Do what you think is correct rather than what you think the organisation wants!

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    An old dog with no new tricks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox full-time for less than a year

    Pros

    friendly environment, very sociable teams. everyone looks out for one another.

    Cons

    the work lacks mental challenge. there seems to be a lack of progressive ideas. for a company with so much history and reputation the pay is ridiculous my peers earn twice what I do and they do much less, absolutely ridiculous

    Advice to ManagementAdvice

    Past glories can only take you so far, satisfied employees guarantee a profitable and sustainable future in a world economy that is in constant flux. Invest more in your people not just be way of training but actual take-home pay.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    good experience

    Current Employee - Logistician  in  London, England
    Current Employee - Logistician in London, England

    I have been working at Xerox full-time for more than a year

    Pros

    It is fine to work for them, however, I would prefer working to someone else. Who cares, anyway it is just to pay the bills

    Cons

    It is a very similar approach to the one of pros. If I have to give any advantages on the job I perform in there, I would say it is not for graduates

    Advice to ManagementAdvice

    I would tell management to provide employees with a better chance to promote in-house

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  5. 1 person found this helpful  

    Lack of respectable leadership, only interested in numbers not remotely interested in staff.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Delivery Manager  in  London, England
    Current Employee - Service Delivery Manager in London, England

    I have been working at Xerox full-time for more than 10 years

    Pros

    Colleagues are passionate and care about their customers. There are some very talented and committed people working at Xerox.

    Cons

    'Jobs for the boys' attitude is clear among the senior team. Service delivery senior leadership is non existent, compounded by puzzling appointments of inexperienced people with no management skills into senior roles...? Staff on the ground facing clients are totally demoralised, no pay rises or even cost of living rises in 7 years for majority of staff. Not so much as an email of thanks at Xmas, and nothing but more rumours of car allowance cuts and redundancies this week.

    Advice to ManagementAdvice

    Examine the people you have in charge, ask for feedback from their teams and take it seriously, there are major issues here. They are letting your wonderful staff and your loyal customers down. Xerox just isn't the company it used to be and all that embarrassing, cringeworthy, back-slapping on the stage at year start didn't fool anyone in the UK. I have worked at Xerox for over 10 years, I know a lot of people in various areas of the business and we all talk. If people don't have their cv's out there already, they are preparing them. The flood gates are opening and Canon, Ricoh, Lexmark are quickly catching you up.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Good initiatives but very poor management who dont know what they want

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Relationship Manager  in  Uxbridge, England
    Current Employee - Business Relationship Manager in Uxbridge, England

    I have been working at Xerox full-time for more than 3 years

    Pros

    people are great, work/life balance can be great

    Cons

    poor management, IM deliver to themselves, not to the business...lost focus in what is important, not sure if they are even making a profit or not

    Advice to ManagementAdvice

    get a clear strategy and follow it, go back to investing in your people and great ideas, thats what made you great!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Not a positive experience as far as the career progresion is concerned

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Uxbridge, England
    Former Employee - Anonymous Employee in Uxbridge, England

    I worked at Xerox full-time for more than 5 years

    Pros

    european reach
    variety of IT platforms - although most is outsourced now
    some nice people around - but they are also worn down or waiting for pension

    Cons

    career progression does not exist
    in 5 years of my time i had no pay rise, as a result my benefit package got decimeted by 20%
    'you can get the next job mister and more responsability, but no pay rise!!'

    Advice to ManagementAdvice

    start telling the truth to the staff please! and stop abusing people just because you can! i think this company needs a srtong workers union as the management is unable and not interested to look after the employee.

    Doesn't Recommend
  8.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Uxbridge, England
    Current Employee - Anonymous Employee in Uxbridge, England

    I have been working at Xerox full-time for more than 3 years

    Pros

    An exciting place to work

    Cons

    Not applicable - a dynamic environment

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Once world class now coach at best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  London, England
    Current Employee - Account Manager in London, England

    I have been working at Xerox full-time for more than 10 years

    Pros

    Great colleagues and they once had a great pension which is being stopped end of 2013
    Good senior management in my division

    Cons

    Very low morale, frozen salaries for most, large increases for ursula burns and crew. 20 years service downgraded from a reward to a letter of thanks !. No investment whatsoever for 5 years despite being a very profitable division. No replacement of staff just more work for everyone else.

    Advice to ManagementAdvice

    Stop thinking about yourselves and think more of your employees, at least when Anne Mulcahy was around you felt appreciated. No one has any idea of where you are taking the company. I assume you are scared to hand out the employee satisfaction surveys anymore!! I loved this company and I feel you have stripped away everything that made it unique. It is the only company able to sell the whole package, pre sales, sales, service and supplies instead of using that strength you are selling off the end of that cycle and making xerox the same as everyone else. I am delighted to be going to Antalis but very very sad that Xerox ended up this way.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Unclear strategy, resulting in misled management and questionable HR practices

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  London, England
    Former Employee - Anonymous Employee in London, England

    I worked at Xerox full-time for more than 5 years

    Pros

    People, challenge of change and opportunity to achieve great things

    Cons

    No acknowledge,ent of the people, or their achievements

    Advice to ManagementAdvice

    Refocus on your people and on doing great things through differentiation, currently you're too wound up with keeping pace with the competition, and you're losing your heart

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Great and Fantastic Place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reprographics Specialist  in  London, England
    Former Employee - Reprographics Specialist in London, England

    I worked at Xerox as a contractor for less than a year

    Pros

    great benefits and leave package

    Cons

    I was working at the busiest time of the year so struggled with traffic

    Advice to ManagementAdvice

    great people available to support and guide

    Recommends
    Positive Outlook
    No opinion of CEO

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