Xerox Reviews

Updated 19 October 2014
Updated 19 October 2014
1,832 Reviews
2.4
1,832 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
975 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 112 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 58 reviews)


Cons
  • No raises in years, upper management gets richer while everyone else suffers (in 115 reviews)

  • Work-Life Balance does not exist because you don't get any life to balance against work (in 33 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good policies, poor practices. Zero staff motivation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Graphic Designer
    Current Employee - Graphic Designer

    I have been working at Xerox full-time

    Pros

    Good internal training schemes to take on your own time on things like project management and lean six sigma.
    Good internal policies seem supportive to flexible hours working, maternity/paternity leave, etc
    Company is interested in moving into new areas and does diversify when the opportunity presents itself which can lead to interesting new opportunities.

    Cons

    No career progression. No pay rises. Staff morale has never been lower. Constant expectation that you will do more, deliver more and improve your skills. Company is more interested in getting new business than servicing the business they have well, teams often left to flounder with no management support.

    Getting approval for overtime or any expenses involves a lot of paper work, time, and often the approval of a senior manager in America who will have no idea of the actual location or work being done.

    Advice to ManagementAdvice

    Reward staff who contribute and stay with the company. Telling people to leave if they want a pay rise or better work does not motivate you to work hard for the company. Which might be slightly more palatable if it was not beside a "do more, constantly improve, cut costs" atmosphere.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Don't do it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Engineer in Birmingham, England
    Former Employee - Engineer in Birmingham, England

    I worked at Xerox full-time (more than an year)

    Pros

    Salary and package was OK, and I could work from home so work / life balance was OK

    Cons

    Some good people, lots of horrible management lackeys who made it their business to know yours and look to make brownie points wherever possible...

    Advice to ManagementAdvice

    give up and go home

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Not just a job but a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive in London, England
    Current Employee - Sales Executive in London, England

    I have been working at Xerox full-time (more than 10 years)

    Pros

    Fairness & Respect
    Second to none training
    Work hard play hard philosophy
    Broad spectrum of job types

    Cons

    Blue chip typical- decisions are not immediate
    Large company means you are a number rather than a person

    Advice to ManagementAdvice

    Do what you think is correct rather than what you think the organisation wants!

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5. 1 person found this helpful  

    Directionless, profit oriented with no regard for employee development or incentive scheme

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xerox full-time (more than 3 years)

    Pros

    There is an option to work and get paid for overtime but you only receive 'time' for this. Quite supportive and protective of employee when client is seeming to take advantage of your responsibilities or time.

    Cons

    No career development structure. Inefficient processes and systems with no desire to change, despite feedback and solutions offered. Salary freeze, no annual salary increase even in line with inflation. Poor management.

    Advice to ManagementAdvice

    Develop and invest in your personnel. Offer performance bonus structure to create incentive to staff - at least have an annual salary increase.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    An old dog with no new tricks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox full-time (less than an year)

    Pros

    friendly environment, very sociable teams. everyone looks out for one another.

    Cons

    the work lacks mental challenge. there seems to be a lack of progressive ideas. for a company with so much history and reputation the pay is ridiculous my peers earn twice what I do and they do much less, absolutely ridiculous

    Advice to ManagementAdvice

    Past glories can only take you so far, satisfied employees guarantee a profitable and sustainable future in a world economy that is in constant flux. Invest more in your people not just be way of training but actual take-home pay.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    good experience

    Current Employee - Logistician in London, England
    Current Employee - Logistician in London, England

    I have been working at Xerox full-time (more than an year)

    Pros

    It is fine to work for them, however, I would prefer working to someone else. Who cares, anyway it is just to pay the bills

    Cons

    It is a very similar approach to the one of pros. If I have to give any advantages on the job I perform in there, I would say it is not for graduates

    Advice to ManagementAdvice

    I would tell management to provide employees with a better chance to promote in-house

  8. 1 person found this helpful  

    Lack of respectable leadership, only interested in numbers not remotely interested in staff.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Delivery Manager in London, England
    Current Employee - Service Delivery Manager in London, England

    I have been working at Xerox full-time (more than 10 years)

    Pros

    Colleagues are passionate and care about their customers. There are some very talented and committed people working at Xerox.

    Cons

    'Jobs for the boys' attitude is clear among the senior team. Service delivery senior leadership is non existent, compounded by puzzling appointments of inexperienced people with no management skills into senior roles...? Staff on the ground facing clients are totally demoralised, no pay rises or even cost of living rises in 7 years for majority of staff. Not so much as an email of thanks at Xmas, and nothing but more rumours of car allowance cuts and redundancies this week.

    Advice to ManagementAdvice

    Examine the people you have in charge, ask for feedback from their teams and take it seriously, there are major issues here. They are letting your wonderful staff and your loyal customers down. Xerox just isn't the company it used to be and all that embarrassing, cringeworthy, back-slapping on the stage at year start didn't fool anyone in the UK. I have worked at Xerox for over 10 years, I know a lot of people in various areas of the business and we all talk. If people don't have their cv's out there already, they are preparing them. The flood gates are opening and Canon, Ricoh, Lexmark are quickly catching you up.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Good initiatives but very poor management who dont know what they want

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Relationship Manager in Uxbridge, England
    Current Employee - Business Relationship Manager in Uxbridge, England

    I have been working at Xerox full-time (more than 3 years)

    Pros

    people are great, work/life balance can be great

    Cons

    poor management, IM deliver to themselves, not to the business...lost focus in what is important, not sure if they are even making a profit or not

    Advice to ManagementAdvice

    get a clear strategy and follow it, go back to investing in your people and great ideas, thats what made you great!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Not a positive experience as far as the career progresion is concerned

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Uxbridge, England
    Former Employee - Anonymous Employee in Uxbridge, England

    I worked at Xerox full-time (more than 5 years)

    Pros

    european reach
    variety of IT platforms - although most is outsourced now
    some nice people around - but they are also worn down or waiting for pension

    Cons

    career progression does not exist
    in 5 years of my time i had no pay rise, as a result my benefit package got decimeted by 20%
    'you can get the next job mister and more responsability, but no pay rise!!'

    Advice to ManagementAdvice

    start telling the truth to the staff please! and stop abusing people just because you can! i think this company needs a srtong workers union as the management is unable and not interested to look after the employee.

    Doesn't Recommend
  11.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Uxbridge, England
    Current Employee - Anonymous Employee in Uxbridge, England

    I have been working at Xerox full-time (more than 3 years)

    Pros

    An exciting place to work

    Cons

    Not applicable - a dynamic environment

    Recommends
    Positive Outlook
    Approves of CEO

Work at Xerox? Share Your Experiences

Xerox

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.