Xerox

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Xerox Reviews

Updated 19 August 2014
Updated 19 August 2014
1,687 Reviews

2.5
1,687 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
906 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 98 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 54 reviews)


Cons
  • No raises for over 5 years, I TRULY CANNOT UNDERSTAND WHY I STILL WORK HERE (in 100 reviews)

  • Senior Management needs some improvement (especially in Services) (in 64 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    neutral experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Charlotte, NC (US)
    Current Employee - Customer Service Representative in Charlotte, NC (US)

    Pros

    its a job that pays you

    Cons

    not life friendly so dont have real life issuses

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Good

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Xerox is a good place to work for work life balance, compensation as well as personal growth. They have a policy of moving staff to different positions to gain increased experience.

    Cons

    Xerox lacks promotions and incentives. They are also in a transition phase eliminating jobs which leads to poor morale. They have also reduced benefits.

  3.  

    good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    good company to work for

    Cons

    bad culture for working environment

    Recommends
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Sr. Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Program Manager
    Current Employee - Senior Program Manager

    Pros

    Comples projects to work on across different fields. From finance and accoundint to technology and business services. Good place to get solid experience and a good name on your resume

    Cons

    Complex work culture. Need to be able to navigate management layers.

    Advice to ManagementAdvice

    Simplify goals and recognize the talent of your employees. Update management styles and be more open to change

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6.  

    Excellent Culture and results oriented environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    There is a great family-like atmosphere with a strong focus on training and sales process discipline

    Cons

    Many times leadership focused on more short term tactical results than long term strategy. Compensation seems to be below industry benchmarks.

    Advice to ManagementAdvice

    Increase focus on compensation and strategic approach

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great company to work for, great employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Flexible work schedule and job assignments

    Cons

    Benefits and salary cut backs, although that has changed a bit

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Pretty decent for a call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  El Paso, TX (US)
    Current Employee - Customer Service Representative in El Paso, TX (US)

    Pros

    Xerox was a pretty good job as far as call centers go. The people I worked with were all very nice and management overall was extremely approachable. Amazing potential for sales bonuses on our project. Also have additional pay for performance metrics so they really do reward you for working harder. Great coworkers also, really liked 99% of the people I worked with.

    Cons

    Some of their pay for performance metrics can be difficult to attain. There are basically only 2 levels of it so you either got paid out a lot, a little or nothing at all. All higher ups definitely played favorites and it was pretty obvious. There would be mandatory overtime with very little notice, they would expect you to stay extra with only a couple of hour's notice sometimes. The attendance policy was also rather inflexible and punitive. There was a point system and then "critical days" that would count as a double absence if you had to miss. Last con is that there were no raises, at all. They DO have great bonus potential but its a great morale booster to be able to get maybe a 10 cent raise twice a year.

    Advice to ManagementAdvice

    Consider removing critical attendance days, maybe give opportunity for an actual, permanent raise once in a while, and watch with the playing favorites. In the professional world playing favorites the way they do can really mess with somebody's career/

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    I'm thankful for my job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Colorado Springs, CO (US)
    Current Employee - Customer Service Representative in Colorado Springs, CO (US)

    Pros

    If you are willing to work hard then you will go far. Promoting, if you've got the dedication. Lots of overtime available. More than minimum wage. Decent dental and vision, as well as other benefits. Paid holidays!!! Fun environment, peers and customers.

    Cons

    Attendance and scheduling are very strict and non-flexible. Medical benefits are sub par. Mandatory overtime. Mandatory work on holidays that are scheduled.

    And just as a heads up the training is nothing like the call center floor however it does teach good resource utilization and navigational skills as well as communication techniques.

    Advice to ManagementAdvice

    A fun work environment is great but I appreciate a professional workplace more.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Awesome experience for life changes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Engineer  in  Atlanta, GA (US)
    Former Employee - Senior Engineer in Atlanta, GA (US)

    Pros

    Benefits were very good to great, attention to all aspects of business were fundamental,

    Cons

    not enough employees and always budget restraints leadership was good most of the time and advancement was always open

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great place to work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Exciting environemnt and growth potential

    Cons

    Declining revenue is a serious concern

    Advice to ManagementAdvice

    Better work life balance

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