Yelp Reviews

Updated 26 September 2014
Updated 26 September 2014
225 Reviews
3.6
225 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Yelp Co-Founder & CEO Jeremy Stoppelman
Jeremy Stoppelman
165 Ratings

Review Highlights

Pros
  • Environment is cool, free food all day, young staff (if that's what you're into) (in 30 reviews)

  • Young minds at work, high energy, room for a lot of growth, stocked kitchen (in 19 reviews)


Cons
  • Terrible work/life balance if you care about your job (in 9 reviews)

  • Learn to handle difficult conversations with business owners and you'll be ok (in 16 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Fun, easy internship in social media and community management!

    • Culture & Values
    Former Employee - Marketing Intern  in  London, England
    Former Employee - Marketing Intern in London, England

    I worked at Yelp as an intern for less than a year

    Pros

    - Fun office culture.
    - Creativity is appreciated.
    - Flexible hours.
    - Great way to get to know a new city through your job.

    Cons

    - No office orientation or training, tough to get to know people.
    - Interns don't get passes, so I had to be rung up every time I came to the office.
    - The hourly rate for interns doesn't meet the London living wage.
    - The company said that they legally "couldn't" renew my contract past one term. To my surprise, my replacement was there for two terms. Either they found a loophole in the "law" or I was terminated without cause. I didn't push the issue because it was a (below) minimum wage job outside of my field. I guess it worked out since I freelance for the company now.

    Advice to ManagementAdvice

    - Mandatory orientation. Yes it's annoying for everyone involved, but at least you'll all know each other's names.
    - Pay your interns the London living wage of £8.55, not the national minimum wage of £6.19.

    Recommends
    No opinion of CEO
  2.  

    Great people, tough gig

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive  in  London, England
    Former Employee - Account Executive in London, England

    I worked at Yelp full-time for less than a year

    Pros

    The people, The office, The training

    Cons

    -Overly intense and unrealistic targets

    Neutral Outlook
    Approves of CEO
  3.  

    Seems like a fun place to work, but stay away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive  in  London, England
    Former Employee - Account Executive in London, England

    I worked at Yelp full-time for less than a year

    Pros

    free food, music, casual clothes, fun young office

    Cons

    success depends on your territory. you're only as liked as your latest revenue figures. lots of favouritism. mgt are young so can be quite catty and unprofesstional. cliquey.

    Advice to ManagementAdvice

    be more professional. don't act like a 15 year old. Don't sing and dance around the office

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Working at Yelp UK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive  in  London, England
    Former Employee - Account Executive in London, England

    I worked at Yelp full-time for less than a year

    Pros

    I worked at Yelp for about 7 months. It was incredibly exciting in the beginning. Yelp was just starting out in the UK and the atmosphere was great.
    You got:
    - excellent training.
    - fun, young colleagues
    - free food, the beer keg!

    Cons

    However, all the free bagels and hummus could not make me work there again.
    What initially started out as an exciting and rewarding experience soon turned into a bit off a nightmare.

    It is essentially a telephone sales role. How you do depends on the territory you get so if you luck out on this it all goes down hill.

    You work with great people who tend to disappear one by one. Initially they were fired for not meeting expectations (at this point quite unrealistic sales expectation as Yelp was a new product in the UK that no one had heard of) but eventually we started leaving in droves. Some of my friends left without even having another job to go to they were so desperate. It became taboo to talk about those who had left so many a lunchtime conversation was spoken in hushed tones.

    The reason: THE PRESSURE! so much pressure, the managers would walk up and down the office making announcements about how if we didn't make a deal in the next hour we should just pack up and leave. Constant threats of being fired means that there's this atmosphere of panic and just downright depression.

    Advice to ManagementAdvice

    I think the managers need some serious further training. Managers were young and didn't really now how to ...welll...manage people! If someone was not doing well there were instances when the manager would try to help out and give advice but this was only if you got a good manager.

    Mostly, the managers focused their attention on those who were doing well and isolated those who weren't and made them feel like second class citizens due to performance.

    Lower expectations! It's a new product in the UK..not many small businesses have heard of you. You need a new appraoch or at least need to be open and flexible to hearing other opinions. Charging into a new market saying 'yeah! Yelp's awesome!" We don't need to advertise we have a more organic growth' is not the smart way forward.

    Value your employees - treating them like they are disposable does not improve morale.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    tough but rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive  in  Phoenix, AZ (US)
    Current Employee - Account Executive in Phoenix, AZ (US)

    I have been working at Yelp full-time for less than a year

    Pros

    great benefits, good coworkers, etc.

    Cons

    can get monotonous after a while

    Advice to ManagementAdvice

    continue to be strong!

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    If you like sales, this is your dream ajob

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive  in  New York, NY (US)
    Former Employee - Account Executive in New York, NY (US)

    I worked at Yelp full-time for less than a year

    Pros

    You are NOT expected to stay past 5:30
    Fantastic benefits (free food, drinks, beer keg, insurance, etc)
    Very laid-back, positive environment
    Encouraging management
    Young and energetic workforce

    Cons

    Pay is quite bad until you hit commission (typically 6+ months in)
    Very monotonous work - calling nonstop, all day every day! (and getting yelled at for calling)
    You have only that one task of calling - there is no way to break up your day by doing another task for a bit
    If you don't feel like calling that day, you are SOL
    You are expected to be super perky and excited to be there each and every day
    Management is not a true "management" career. Many of the managers are just kids that got good at calling - they are your cheerleaders and help you close the deal. Just glorified callers

    Advice to ManagementAdvice

    Be clear that "management" opportunities are still entirely sales related - even as a team manager you are on the calls, essentially telling employees what to say

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Great opportunity for starting a career in sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive  in  San Francisco, CA (US)
    Former Employee - Account Executive in San Francisco, CA (US)

    I worked at Yelp full-time for more than a year

    Pros

    Great training, attainable quotas, fun environment, free snacks!

    Cons

    Compensation isn't amazing but it's doable. Retention is distractingly bad.

    Advice to ManagementAdvice

    Invest a little more in your employees, and they just might stay longer.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Amazing. So thankful I found the position at Yelp.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive  in  New York, NY (US)
    Current Employee - Account Executive in New York, NY (US)

    I have been working at Yelp full-time for more than a year

    Pros

    -Amazing people -Career Growth -Sales Development -Amazing Leadership

    Cons

    The only challenge is just trusting the process but they give you ample opportunity to learn the sales process.

    Advice to ManagementAdvice

    Keep doing what you're doing. Amazing opportunity. Great leadership.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Great Company, Great training and support, hard job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive  in  New York, NY (US)
    Current Employee - Sales Executive in New York, NY (US)

    I have been working at Yelp full-time for less than a year

    Pros

    amazing atmosphere- everyone is super nice and supportive, really want you to succeed and the office is so much fun. games all around, beer and ice coffee kegs, and fully equipped kitchens. Amazing training program!

    Cons

    Phone sales are probably the hardest job in the world, you are now officially a solicitor and that is hard to get used to.

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Awesome Place to work and learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer  in  San Francisco, CA (US)
    Former Employee - Software Engineer in San Francisco, CA (US)

    I worked at Yelp as an intern for less than a year

    Pros

    A very fast paced environment with great scope for learning. Highly individualistic atmosphere. A very flat hierarchy everyone from your colleague to your CEO is approachable.

    Cons

    Not anything related to the work and culture. But sometimes the interns may not end up in the team they perform best at. But still in the new team there are tons of things to learn. But performance wise we might not be able to give our best.

    Advice to ManagementAdvice

    Keep rocking :) ...

    Recommends
    Positive Outlook
    Approves of CEO

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