Yelp

www.yelp.com
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Yelp Reviews

Updated 27 February 2015
Updated 27 February 2015
306 Reviews
3.6
306 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Yelp Co-Founder & CEO Jeremy Stoppelman
Jeremy Stoppelman
219 Ratings

Review Highlights

Pros
  • Environment is cool, free food all day, young staff (if that's what you're into) (in 36 reviews)

  • fun people, dress however you want, unlimited free food and drinks (in 12 reviews)


Cons
  • Learn to handle difficult conversations with business owners and you'll be ok (in 21 reviews)

  • Terrible work/life balance if you care about your job (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    2 people found this helpful  

    Great Spot to Start a Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Yelp

    Pros

    Growth internally and around the world, culture, management truly cares about you. Great training and a solid place to gain fundamental skills for your career. Work life balance is a major plus.

    Cons

    Growth can make you feel like a small fish in a big pond.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Fun, easy internship in social media and community management!

    • Culture & Values
    Former Intern - Marketing Intern in London, England
    Former Intern - Marketing Intern in London, England

    I worked at Yelp as an intern (less than a year)

    Pros

    - Fun office culture.
    - Creativity is appreciated.
    - Flexible hours.
    - Great way to get to know a new city through your job.

    Cons

    - No office orientation or training, tough to get to know people.
    - Interns don't get passes, so I had to be rung up every time I came to the office.
    - The hourly rate for interns doesn't meet the London living wage.
    - The company said that they legally "couldn't" renew my contract past one term. To my surprise, my replacement was there for two terms. Either they found a loophole in the "law" or I was terminated without cause. I didn't push the issue because it was a (below) minimum wage job outside of my field. I guess it worked out since I freelance for the company now.

    Advice to ManagementAdvice

    - Mandatory orientation. Yes it's annoying for everyone involved, but at least you'll all know each other's names.
    - Pay your interns the London living wage of £8.55, not the national minimum wage of £6.19.

    Recommends
    No opinion of CEO
  3.  

    A good first job, but not many prospects

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Junior Account Executive in London, England
    Former Employee - Junior Account Executive in London, England

    I worked at Yelp full-time (more than a year)

    Pros

    Gain valuable experience being trained by incredible sales people. Can make it what you want, as long as you have a positive attitude.

    Cons

    Only bring in new business. Office was so unprofessional that it seemed like you were in school. No autonomy whatsoever in day to day. High turnover due to lack of opportunities within the company. Focus on hitting daily metrics.

    Advice to ManagementAdvice

    Be more transparent.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Tough gig selling a service when many dont know the brand

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in London, England
    Former Employee - Account Executive in London, England

    I worked at Yelp

    Pros

    Great bunch of people including managment
    Great training and intro to telesales... if you make sales here you can probably make sales most places

    Cons

    Not many hitting targets
    Expect to make 80 calls a day to busy small business owners

    Advice to ManagementAdvice

    Spend money on advertising Yelp itself so people will know about it!

    Positive Outlook
    Approves of CEO
  6.  

    Great people, tough gig

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in London, England
    Former Employee - Account Executive in London, England

    I worked at Yelp full-time (less than a year)

    Pros

    The people, The office, The training

    Cons

    -Overly intense and unrealistic targets

    Neutral Outlook
    Approves of CEO
  7.  

    Seems like a fun place to work, but stay away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in London, England
    Former Employee - Account Executive in London, England

    I worked at Yelp full-time (less than a year)

    Pros

    free food, music, casual clothes, fun young office

    Cons

    success depends on your territory. you're only as liked as your latest revenue figures. lots of favouritism. mgt are young so can be quite catty and unprofesstional. cliquey.

    Advice to ManagementAdvice

    be more professional. don't act like a 15 year old. Don't sing and dance around the office

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Working at Yelp UK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in London, England
    Former Employee - Account Executive in London, England

    I worked at Yelp full-time (less than a year)

    Pros

    I worked at Yelp for about 7 months. It was incredibly exciting in the beginning. Yelp was just starting out in the UK and the atmosphere was great.
    You got:
    - excellent training.
    - fun, young colleagues
    - free food, the beer keg!

    Cons

    However, all the free bagels and hummus could not make me work there again.
    What initially started out as an exciting and rewarding experience soon turned into a bit off a nightmare.

    It is essentially a telephone sales role. How you do depends on the territory you get so if you luck out on this it all goes down hill.

    You work with great people who tend to disappear one by one. Initially they were fired for not meeting expectations (at this point quite unrealistic sales expectation as Yelp was a new product in the UK that no one had heard of) but eventually we started leaving in droves. Some of my friends left without even having another job to go to they were so desperate. It became taboo to talk about those who had left so many a lunchtime conversation was spoken in hushed tones.

    The reason: THE PRESSURE! so much pressure, the managers would walk up and down the office making announcements about how if we didn't make a deal in the next hour we should just pack up and leave. Constant threats of being fired means that there's this atmosphere of panic and just downright depression.

    Advice to ManagementAdvice

    I think the managers need some serious further training. Managers were young and didn't really now how to ...welll...manage people! If someone was not doing well there were instances when the manager would try to help out and give advice but this was only if you got a good manager.

    Mostly, the managers focused their attention on those who were doing well and isolated those who weren't and made them feel like second class citizens due to performance.

    Lower expectations! It's a new product in the UK..not many small businesses have heard of you. You need a new appraoch or at least need to be open and flexible to hearing other opinions. Charging into a new market saying 'yeah! Yelp's awesome!" We don't need to advertise we have a more organic growth' is not the smart way forward.

    Value your employees - treating them like they are disposable does not improve morale.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    Fun while it lasted (engineering position)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front End Engineer in San Francisco, CA (US)
    Former Employee - Front End Engineer in San Francisco, CA (US)

    I worked at Yelp full-time (more than 3 years)

    Pros

    I worked at Yelp for several years, and will always miss the people. Yelp felt very family-like: friendly and open-minded folks, good communication throughout. These are folks you would want to hang out with on the weekends like BFFs. In fact, I might be spoiled by them; I now expect the same kind of warmth and friendliness from future employers and colleagues.

    Good supply of snacks and drinks. The current office (140 New Montgomery) is beautifully done, though might be a little too spread-out for some areas.

    Average compensation, though the benefits (401k, health insurance) are pretty average.

    From the engineering side, the codebase is so old and badly written in many places, that, depending on what team you're on and the kind of challenges you fancy, this can be a godsend (you love fixing things), or a curse (you love new stuff).

    I might have a long list of cons below, but I still would recommend Yelp.

    Cons

    I feel like Yelp may be over-reaching on their core values. They have a vision, for sure, but it's a very broad vision, and not very focused. The higher-ups tend to wear rose-colored glasses when discussing company statistics. I wish they were a little more humble and frank.

    Also, at times the company seems risk-averse. Expanding to other countries: no problem. Delivering a better user experience: jump through bureaucratic hurdles. Certain projects can takes years of planning and back-and-forth because they really don't want to lose users or revenue, however small that may be, and/or managers keep leaving. Innovation takes a back-seat.

    Previously, I mentioned the codebase. It's... so ugly that implementing innovative features is an absolute chore. Deploying code is done serially through a person rather than an automated parallel system, which became a HUGE bottleneck when the engineering department grew astronomically in the past couple of years.

    Lastly, growth. The company is growing fast, and not really in a good way. I can only speak for the engineering department, and it grew a LOT during my time there. Unfortunately, the industry-experts:new-grads ratio is very low. As a result, you'll get one-year Yelp employees mentoring new hires, and sometimes, a one-year employee ends up as manager. Not that that employee doesn't deserve it, but there are still two- and three-year folks around, and they get passed over.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Company Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Account Executive in San Francisco, CA (US)
    Current Employee - Associate Account Executive in San Francisco, CA (US)

    I have been working at Yelp

    Pros

    Obviously inside sales is not ideal, but it is a necessary evil in the world we live in. Yelp does a great job at making every thing else fun and enjoyable. Everyone is young and ambitious which makes it a fun atmosphere.

    Cons

    The company has been compared to modern day sweatshops. But I think it's all about your perspective. Some people look at cold calling like a terrible thing, but when you use it as an opportunity to talk to different business owners every day it becomes more fun.

    Advice to ManagementAdvice

    Make sure each team has a good work/life balance.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    sale rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive Sales in San Francisco, CA (US)
    Current Employee - Account Executive Sales in San Francisco, CA (US)

    I have been working at Yelp full-time (more than a year)

    Pros

    Fun and friendly environment, working with a team, Great transition out of college

    Cons

    Assigned to certain territories which may lead to low sales.

    Advice to ManagementAdvice

    Make it a far playing field for everyone and do not assign territories.

    Recommends
    Positive Outlook
    Approves of CEO

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