Zara

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Zara Reviews

Updated 3 March 2015
Updated 3 March 2015
460 Reviews
2.9
460 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Zara First Deputy Chairman and CEO Inditex Pablo Isla Álvarez de Tejera
Pablo Isla Álvarez de Tejera
161 Ratings

Review Highlights

Pros
  • Multitasking, fast paced enviroment, international experience (in 22 reviews)

  • people are nice good pay and its good for students who just want spare pocket money and part time (in 21 reviews)


Cons
  • Necessity to wait three months until you can get your employee discount and uniform (in 31 reviews)

  • 15% discount does not allow for an affordable way to consistently represent the brand (in 28 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Positive experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shop Assistant in London, England
    Current Employee - Shop Assistant in London, England

    I have been working at Zara

    Pros

    It was a really friendly enviroment

    Cons

    Sometimes you have to do overtime work

    Recommends
    Neutral Outlook
  2.  

    oh lord...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant in London, England
    Current Employee - Sales Assistant in London, England

    I have been working at Zara

    Pros

    - Flexible hours
    - Always starts with a 20 hour contract but easily renewed and lots of extra hours
    -15% discounts
    - good for people who dont like to stop during the day as there's always loads of things to do - time flies
    - extra hours are paid
    - it's easy to grow in the company but only if your managers like you and want you to do so
    - managers are usually harsh but good people in the end - SOME of them
    - You can ask for transfer to any other brand or branch... but

    Cons

    - You get 1% comission WHEN you hit the target, but its split by all the whole store
     - Even if you do part-time they will call you everytime someone calls sick to see if you can cover their shift
     - There's no proper training, you need to learn everything by yourself, watch how others do
     - Staff is not very friendly when it comes to train new people, because it's such a pain to teach everything to everyone that starts, specially when there's like 10 starters and only a few members that actually know what they are doing.
     - They hire a LOT of people who dont speak or understand English properly
     - Everything it's easier if you're Spanish
    - There's people doing training to be merchandisers without doing the assessment
     - They renew every single contract even if you're not good at the job
     - They think you have no life and you always need to be available for them otherwise they will be upset and think you dont want to work
     - Rotas are only available about a week before the new month and they change EVERY single day
     - You request holiday or days off months earlier and they never get back to you, so they end up forgetting or just giving you the holidays they want, unless you ask them everyday
    - You have to stand up all day long and if you're on the shopfloor you can hardly go to your locker and get water (you're not allowed to bring water to wherever youre working) cos everyone's gonna be looking for you - same about going to the toilet
    - Retarded process of sign in in and out - you have to sign the hours you work and your signature on a paper they provide everyday - if you forget you need to speak with a manager and you get a file note straight away
    - Every week you need to check the "weekly commission" a paper that shows how many hours you worked the previous week and you better make sure it matches the actually hours you worked because sometimes they "make mistakes" or "forget" and that's basically like if you havent worked, so you're not getting paid
    - managers dont get paid for extra hours
    - Everyone's position is "sales assistant" even if you're a cashier or work in the stockroom
    - Cashiers used to have double comission - not sure if some still do
    - Everyone in the store earns the same money, apart from managers
    - Mentors, Supervisors and Responsible all earn the same as Sales Assistant, even though they have way more responsibilities
    - You can ask for transfer to any other brand or branch but no one will give it to you if you're good at your job

    Advice to ManagementAdvice

    My advice to management would be to have more meetings with staff and 1-2-1s in order to understand what they want to do in the company, if they want to grow or if they just want to work part-time. There's absolutely no communication between management and staff and if there is, is to criticize what you're doing. No one ever tells you how you are doing.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Hectic but sometimes rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zara

    Pros

    City Weighting (If you work in central London, they help you pay a bit towards your travel cost)
    Commission (store based performance, not individual)
    Discounts on all Inditiex company
    Easy to progress

    Cons

    A lot to learn in the beginning, training is done straight on the shopfloor or cash desk
    If you're a cashier there's too many superiors to answer or listen to (leads to miscommunication)
    Base pay per hour is average
    Hard to get hours sometimes

    Advice to ManagementAdvice

    There are too many managers and supervisors to answer to, this makes it very difficult for sales assistant and cashiers to make sure that informations are dealt in the most efficient and accurate way. There is also the problem with the wages system, there's no cut off date to count your hours by per month so it's hard to accurately estimate your pay even though we get paid on the same date every month.
    The commission system is also not very well explained by HR or managers so you never know how much we're supposed to be getting.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Worst company ever!

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant, Cashier and Accesories Responsible in London, England
    Current Employee - Sales Assistant, Cashier and Accesories Responsible in London, England

    I have been working at Zara full-time (more than a year)

    Pros

    If you want to be treated as a slave get the lowest salary ever and never want to get promoted... this is your company... no future at all.

    Cons

    Meeting amazing people is the only thing you will get from zara, lot of people full of enthusiasm and looking for new challenges that never arrive.

    Advice to ManagementAdvice

    Ridicolous japanese meetings (non paid), you don't have a life, your life is just going to be Zara.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Stressful but worth it.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zara

    Pros

    Good people around the store.
    Positive team.
    Nice pay.

    Cons

    Job can get stressful most of the times.
    Should have more benefits.

  7.  

    Was really helpfull to increase my customer service in a big store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Cashier in London, England
    Former Employee - Sales Associate/Cashier in London, England

    I worked at Zara part-time (more than a year)

    Pros

    Lots of friends and opportunity to meet great people

    Cons

    really busy and late closing time

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
  8.  

    sales assistant

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zara

    Pros

    good to learn fashion trends

    Cons

    working hours and short break time

  9.  

    mortifying.

    Current Employee - Sales Assistant in London, England
    Current Employee - Sales Assistant in London, England

    I have been working at Zara

    Pros

    nothing, absolute, tiring, slave trade.

    Cons

    worst job ever, secret slave trade.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    You take this job out of desperation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in London, England
    Former Employee - Cashier in London, England

    I worked at Zara part-time (less than a year)

    Pros

    -Pays very well because they have regular employee turn over. After I left, I came back to see a friend after 2 months and everyone had been replaced..

    Cons

    Isolating
    Horrible hrs
    My assistant manager had a major ego trip and had a customer outwardly defend me because she spoke to me so bad.

    Advice to ManagementAdvice

    Your employees are people

    Doesn't Recommend
    Negative Outlook
  11.  

    It aint that bad but you need thick skin

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant in London, England
    Former Employee - Sales Assistant in London, England

    I worked at Zara

    Pros

    Pay is reasonable, get to interact with lot of ppl, retail experience which I guess gets you ready for life.

    Cons

    Short breaks, occasionally rude staff (severity depends on your personality, be prepared to take some shyt from other employees).

    Advice to ManagementAdvice

    Be more relaxed. Obviously you are running a business so you need to be firm, but no need to be rude. Managers were allright to be honest.

    Recommends
    Neutral Outlook
    No opinion of CEO

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