Zara

  www.zara.com
  www.zara.com

Zara Reviews

Updated 24 November 2014
Updated 24 November 2014
396 Reviews
2.9
396 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Zara First Deputy Chairman and CEO Inditex Pablo Isla Álvarez de Tejera
Pablo Isla Álvarez de Tejera
145 Ratings

Review Highlights

Pros
  • people are nice good pay and its good for students who just want spare pocket money and part time (in 20 reviews)

  • fast paced, lots of interaction with customers, decent pay, hiring process is inefficient and tedious (in 18 reviews)


Cons
  • Necessity to wait three months until you can get your employee discount and uniform (in 27 reviews)

  • Rude customers, high turn over rate, 15% discount (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Generally positive but some drawbacks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Telford, England
    Former Employee - Sales Associate in Telford, England

    I worked at Zara part-time (more than an year)

    Pros

    Encouraged to learn all the time. Good prospects to progress. Friendly environment. Pay was good for basic job

    Cons

    Negative management tactics. Store was somewhat neglected by head office. Hours changed without notification

    Advice to ManagementAdvice

    Give notice of hours to part time employees 2 weeks in advance rather than day or two before. Give employees more of a voice

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Not the ideal part time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant in Kingston, West Sussex, South East England, England
    Current Employee - Sales Assistant in Kingston, West Sussex, South East England, England

    I have been working at Zara part-time (less than an year)

    Pros

    Commission
    15% discount
    Opportunity to do different tasks
    Challenging
    Well known store

    Cons

    Rude staff

    Working way more hours than contracted, for example 16 hours actually means 45 hours.

    Employees should be empowered more

    Advice to ManagementAdvice

    Be more considerate towards employees

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    Worked as a sales assistant for over a year

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant
    Former Employee - Sales Assistant

    I worked at Zara part-time (more than an year)

    Pros

    - friendly staff
    - good pay

    Cons

    - never finished on time
    - despite being contracted to 8h, sometimes I worked over 20 despite having university commitments
    - not enough support from the management

    Advice to ManagementAdvice

    Pay more attention to sales assistants. They have good and creative ideas!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zara part-time

    Pros

    people are nice good pay and its good for students who just want spare pocket money and part time

    Cons

    can be hetic and the pay sometimes doesnt reflect the work you put in not enough discount

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Retail Dictatorship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee in Liverpool, England
    Current Employee - Anonymous Employee in Liverpool, England

    I have been working at Zara part-time (less than an year)

    Pros

    Love the Zara aesthetic, but that's where it stops. Happy to shop there, not to work.
    Decent pay

    Cons

    -Poorly organised management

    -Most managers are passive aggressive or just damn right rude - they treat employees with little respect, you are treated more as a commodity than a person. Little appreciation from managers. They seem to care more about sale targets and the latest clothing items of the week.

    -Rotas are chopped and changed even the day before - without anyone giving you notice. You are expected just to be aware of your change in shifts

    -Extremely inflexible and draining. Often you will get given shifts that don't match with your availability. I wouldn't recommend this job for a full-time student. Before you know it, it will take over your life and you WILL feel unhappy. i.e. your contract will be minimum 16 hours a week, but you will be given 20+ hours a week. Don't even think about booking time off/Christmas off without a resistance from managers

    -Don't expect to finish on time. You will be expected to finished 1-3 hours over your shift. No negotiation. No prior notification. Due to working extra hours on a shift you will not have the appropriate breaks due to you = slave labour

    -At least 3-4 people quit every week since store opening. Self explanatory. The store will continue to have a high-turnover because working conditions are terrible. Most people carry on at the store for the money besides that, staff clearly don't enjoy being there.

    Advice to ManagementAdvice

    Look after your employees. If not you will continue to have a high turnover of staff.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Sales Assistant on Fridays and Weekends

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant in London, England
    Current Employee - Sales Assistant in London, England

    I have been working at Zara part-time (less than an year)

    Pros

    People are fairly nice and understanding.

    Cons

    A 20 minute break is allocated only if you work 7 hours or more, completely ridiculous and unethical as we are on our feet the entire time. Shop needs to employ more people, takes two hours to clean up after closing time, which is an hour more than shift states.

    Advice to ManagementAdvice

    Employ more people. Give longer or more frequent breaks, one 20-minute break during a minimum of 7-hour shift is simply unethical and unfair to employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Very demanding but rewarding in the long run.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant in Croydon, England
    Current Employee - Sales Assistant in Croydon, England

    I have been working at Zara as a contractor (more than 3 years)

    Pros

    Trendy clothes, always keeping up with the latest fashion. 15% discount for employees. Always busy with a multitude of tasks which allows you to develop multitasking skills. Working for Zara is taxing, but it will prepare you for any retail job.

    Cons

    High pressure conditions, sometimes managers can be rude, especially if they dislike you. Contracted hours are always less than the hours they ask you to work meaning you will get less money when you go on Holiday for example. Discount could be higher considering how well the company is doing.

    Advice to ManagementAdvice

    Have more one-to-one meetings to clarify any issues with employees and don't talk to them as though they are beneath you. Essentially, you need your staff to like you and co-operate with you if you want a pleasant working environment with a high efficiency.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Zara sales team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Team in Manchester, England
    Former Employee - Sales Team in Manchester, England

    I worked at Zara part-time (less than an year)

    Pros

    Friendly staff with good staff discount.Lots of help provided during initial training. The hours can be flexible if you need more hours you just ask.

    Cons

    Average wage and its hard to get noticed and move up in the company as they have so many employees. Its sometimes hard to get shifts also as they have too many employees.

    Advice to ManagementAdvice

    Pay rise

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    good working environment for staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant in London, England
    Former Employee - Sales Assistant in London, England

    I worked at Zara part-time (less than an year)

    Pros

    frequent good discount on clothes

    Cons

    long hours after inital end of shift

    Advice to ManagementAdvice

    treat staff with better attitude

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Thanks, but no thanks

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant in London, England
    Former Employee - Sales Assistant in London, England

    I worked at Zara full-time (more than an year)

    Pros

    Travel allowance
    Nice colleagues

    Cons

    No possibility of growing in the company
    No balance between social life and work
    Shifts changed from a day to another
    Low payment
    Staff discount of only 15%
    Lack of hygiene in the toilets and kitchen
    During summer season until now the problem of the air con was never solved so the team had to work in a sauna, no water provided for a long time until we left the shop refusing to work in those conditions

    Advice to ManagementAdvice

    Appreciate the hard working persons, not the ones you're sharing your coffee with

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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