Zara Reviews

Updated 19 October 2014
Updated 19 October 2014
367 Reviews
2.9
367 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Zara First Deputy Chairman and CEO Inditex Pablo Isla Álvarez de Tejera
Pablo Isla Álvarez de Tejera
136 Ratings

Review Highlights

Pros
  • people are nice good pay and its good for students who just want spare pocket money and part time (in 19 reviews)

  • fast paced, lots of interaction with customers, decent pay, hiring process is inefficient and tedious (in 14 reviews)


Cons
  • Necessity to wait three months until you can get your employee discount and uniform (in 27 reviews)

  • Rude customers, high turn over rate, 15% discount (in 25 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Worked as a sales assistant for over a year

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant
    Former Employee - Sales Assistant

    I worked at Zara part-time (more than an year)

    Pros

    - friendly staff
    - good pay

    Cons

    - never finished on time
    - despite being contracted to 8h, sometimes I worked over 20 despite having university commitments
    - not enough support from the management

    Advice to ManagementAdvice

    Pay more attention to sales assistants. They have good and creative ideas!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zara part-time

    Pros

    people are nice good pay and its good for students who just want spare pocket money and part time

    Cons

    can be hetic and the pay sometimes doesnt reflect the work you put in not enough discount

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 4 people found this helpful  

    Prepares you for anything.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant in London, England
    Current Employee - Sales Assistant in London, England

    I have been working at Zara part-time (less than an year)

    Pros

    Very busy environment that makes you tough and gets you ready for real life. Nice clothes. Your co-workers quickly become your family outside of work.

    Cons

    You're forced to start every shift 10 minutes earlier and you DON'T get paid for it (someone call the anti-slavery police!!) if you're contracted 20 hours p/w you'll do 30 but you'll never get a 30 hour contract, therefore your holiday entitlement and London weighting stay at 20. Same if you're contracted 30, you'll do 40 and so on. No training at all,the poorest communication ever seen, there seems to be a little "mafia" running the store. Managers don't really speak english. Staff discount isn't particularly generous. Rude mannered, nasty, demanding clientele comprised almost exclusively of incredibly rude tourists.

    Advice to ManagementAdvice

    Empower your staff to face rude customers! If you do so you won't have a team of frustrated, unhappy zombies who hate their jobs. A happy team must come before a sale!

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Very demanding but rewarding in the long run.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant in Croydon, England
    Current Employee - Sales Assistant in Croydon, England

    I have been working at Zara as a contractor (more than 3 years)

    Pros

    Trendy clothes, always keeping up with the latest fashion. 15% discount for employees. Always busy with a multitude of tasks which allows you to develop multitasking skills. Working for Zara is taxing, but it will prepare you for any retail job.

    Cons

    High pressure conditions, sometimes managers can be rude, especially if they dislike you. Contracted hours are always less than the hours they ask you to work meaning you will get less money when you go on Holiday for example. Discount could be higher considering how well the company is doing.

    Advice to ManagementAdvice

    Have more one-to-one meetings to clarify any issues with employees and don't talk to them as though they are beneath you. Essentially, you need your staff to like you and co-operate with you if you want a pleasant working environment with a high efficiency.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Zara sales team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Team in Manchester, England
    Former Employee - Sales Team in Manchester, England

    I worked at Zara part-time (less than an year)

    Pros

    Friendly staff with good staff discount.Lots of help provided during initial training. The hours can be flexible if you need more hours you just ask.

    Cons

    Average wage and its hard to get noticed and move up in the company as they have so many employees. Its sometimes hard to get shifts also as they have too many employees.

    Advice to ManagementAdvice

    Pay rise

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    good working environment for staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant in London, England
    Former Employee - Sales Assistant in London, England

    I worked at Zara part-time (less than an year)

    Pros

    frequent good discount on clothes

    Cons

    long hours after inital end of shift

    Advice to ManagementAdvice

    treat staff with better attitude

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Thanks, but no thanks

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant in London, England
    Former Employee - Sales Assistant in London, England

    I worked at Zara full-time (more than an year)

    Pros

    Travel allowance
    Nice colleagues

    Cons

    No possibility of growing in the company
    No balance between social life and work
    Shifts changed from a day to another
    Low payment
    Staff discount of only 15%
    Lack of hygiene in the toilets and kitchen
    During summer season until now the problem of the air con was never solved so the team had to work in a sauna, no water provided for a long time until we left the shop refusing to work in those conditions

    Advice to ManagementAdvice

    Appreciate the hard working persons, not the ones you're sharing your coffee with

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Opportunity to promote, but sometimes not for the right people...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in London, England
    Former Employee - Cashier in London, England

    I worked at Zara part-time (less than an year)

    Pros

    It is a huge company and you get to know hundreds of different people.
    You can get promoted pretty easy.
    The salary (except for sales assistant) is good.
    Fast-paced environment. It is impossible to get bored.

    Cons

    Normally, the managers are friends of other managers, that's why they have been promoted, so some of them have not experience at all.
    Managers force you to do more things than your position requires, and sometimes you have to leave your duties aside because they don't have enough people for other things.
    People is leaving and coming every day. Some weeks it wasn't enough staff to cover everything so we had to work double...

    Advice to ManagementAdvice

    Learn english. Giving a morning meeting, saying words in Spanish is not nice at all. It is rude.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Horrible store management

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in London, England
    Current Employee - Cashier in London, England

    I have been working at Zara part-time (less than an year)

    Pros

    Co-workers mostly good and dipending on the store, good commission. Also, easy to get hired.

    Cons

    Horrible, rude, uneducated store managers, management, never leaving on time, in my store bad commission and shifts.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Good way to get some experience, but then ... is better to look for something else.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant in London, England
    Former Employee - Sales Assistant in London, England

    I worked at Zara part-time (more than an year)

    Pros

    Flessible timetable: possibility to work just in specific days of the week, perfect for students and people who have more than one job.
    Sometimes you are lucky enought to work with a good team.
    Possibility to grow really fast inside the company.
    Good starting point for people without a working experience.
    Good commissions.

    Cons

    Do not expect to receive any appreciation for the job done: even if you do your best, will always be some criticism from the management staff.
    The employ discount is ridiculous, 15% off.
    Most of the management is arrogant and unable to manage and motivate the team. The reason why is linked to the possibility to grow really fast inside the company (in less than two years you can go from basic sales assistant to department manager): the trainings are not long enought to get a proper knowledge/experience about managing people.
    Unable to motivate and retain people.
    The figure of the employ is seen as a sort of machine: there is no possibility to express personal opinions, you have just to get your job done how and when they "order" you.
    The power is too much centralised: avery single indication comes from Spain. They pretend to apply the same marketing mix, health & safety rules, ... in the same way everywhere without keeping into account that every single store has specific features and needs.

    Advice to ManagementAdvice

    Try to involve people a bit more inside the system.
    Create some strategies to retain people.

    Just to sume up: pay attention a bit more to the umanistic side of the company and less at the economic part (you're already earning a lot of money!).

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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