Zara

www.zara.com

Zara Reviews

Updated 29 January 2015
Updated 29 January 2015
438 Reviews
2.8
438 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Zara First Deputy Chairman and CEO Inditex Pablo Isla Álvarez de Tejera
Pablo Isla Álvarez de Tejera
157 Ratings

Review Highlights

Pros
  • Multitasking, fast paced enviroment, international experience (in 22 reviews)

  • people are nice good pay and its good for students who just want spare pocket money and part time (in 21 reviews)


Cons
  • Necessity to wait three months until you can get your employee discount and uniform (in 31 reviews)

  • 15% discount does not allow for an affordable way to consistently represent the brand (in 28 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Hectic but sometimes rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zara

    Pros

    City Weighting (If you work in central London, they help you pay a bit towards your travel cost)
    Commission (store based performance, not individual)
    Discounts on all Inditiex company
    Easy to progress

    Cons

    A lot to learn in the beginning, training is done straight on the shopfloor or cash desk
    If you're a cashier there's too many superiors to answer or listen to (leads to miscommunication)
    Base pay per hour is average
    Hard to get hours sometimes

    Advice to ManagementAdvice

    There are too many managers and supervisors to answer to, this makes it very difficult for sales assistant and cashiers to make sure that informations are dealt in the most efficient and accurate way. There is also the problem with the wages system, there's no cut off date to count your hours by per month so it's hard to accurately estimate your pay even though we get paid on the same date every month.
    The commission system is also not very well explained by HR or managers so you never know how much we're supposed to be getting.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Was really helpfull to increase my customer service in a big store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Cashier in London, England
    Former Employee - Sales Associate/Cashier in London, England

    I worked at Zara part-time (more than a year)

    Pros

    Lots of friends and opportunity to meet great people

    Cons

    really busy and late closing time

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
  3.  

    Stressful but worth it.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zara

    Pros

    Good people around the store.
    Positive team.
    Nice pay.

    Cons

    Job can get stressful most of the times.
    Should have more benefits.

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  5.  

    It aint that bad but you need thick skin

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant in London, England
    Former Employee - Sales Assistant in London, England

    I worked at Zara

    Pros

    Pay is reasonable, get to interact with lot of ppl, retail experience which I guess gets you ready for life.

    Cons

    Short breaks, occasionally rude staff (severity depends on your personality, be prepared to take some shyt from other employees).

    Advice to ManagementAdvice

    Be more relaxed. Obviously you are running a business so you need to be firm, but no need to be rude. Managers were allright to be honest.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    You take this job out of desperation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in London, England
    Former Employee - Cashier in London, England

    I worked at Zara part-time (less than a year)

    Pros

    -Pays very well because they have regular employee turn over. After I left, I came back to see a friend after 2 months and everyone had been replaced..

    Cons

    Isolating
    Horrible hrs
    My assistant manager had a major ego trip and had a customer outwardly defend me because she spoke to me so bad.

    Advice to ManagementAdvice

    Your employees are people

    Doesn't Recommend
    Negative Outlook
  7.  

    sales assistans

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant in London, England
    Current Employee - Sales Assistant in London, England

    I have been working at Zara as a contractor

    Pros

    i like fashion and clothes

    Cons

    good location and god work

    Advice to ManagementAdvice

    nice

    Recommends
    Positive Outlook
  8.  

    Worst job ever!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Assistant
    Current Employee - Retail Sales Assistant

    I have been working at Zara part-time (more than 3 years)

    Pros

    You meet amazing people, 15% discount is great too.

    Cons

    Management unhelpful, not enough staff, unsociable hours, terrible pay.

    Advice to ManagementAdvice

    Hire more staff!, help more on the shopfloor, listen to your employees requests or at least try.

    Doesn't Recommend
  9.  

    Sales assistance

    Current Employee - Sales Assistant in London, England
    Current Employee - Sales Assistant in London, England

    I have been working at Zara as a contractor (less than a year)

    Pros

    They pay at time and the salary per hour is £7,20/hour plus overtime, and pus commission plus £70 /m travel(20h/week in contract).

    Cons

    If you are not spanish they didn.t give you opportunity to grow up. You have a small opportunity.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10.  

    Generally positive but some drawbacks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Telford, England
    Former Employee - Sales Associate in Telford, England

    I worked at Zara part-time (more than a year)

    Pros

    Encouraged to learn all the time. Good prospects to progress. Friendly environment. Pay was good for basic job

    Cons

    Negative management tactics. Store was somewhat neglected by head office. Hours changed without notification

    Advice to ManagementAdvice

    Give notice of hours to part time employees 2 weeks in advance rather than day or two before. Give employees more of a voice

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Terrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant/Cashier in Nottingham, England
    Former Employee - Sales Assistant/Cashier in Nottingham, England

    I worked at Zara part-time (more than 3 years)

    Pros

    It is good for students who need part-time job, as the pay is relatively good

    Cons

    I worked in Zara in Nottingham for couple of years, part-time while studying.
    The company does not care for their employees who are often working in very bad conditions, where cold temperatures were sometimes unbearable and the staff was not allowed to wear jumpers.

    Managers are very uneducated and do not receive any managerial training. Most of the time, they are young people without any education, who worked there since they were 16 and would not be able to retain in any other job. They then missuse their power and put the rest of the staff down.

    Some of the managers' comments affected not only me but also my other collegues. Managers aim to manipulate the staff by making them feel that they would not be able to find a better job, so people end up working there for years, loosing their confidence.

    Advice to ManagementAdvice

    Get some managerial training and education in regards to how to lead and enhance your peoples' strenghts.

    Business is people so you should aim to develop them and respect them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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