Zara

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Zara Reviews

Updated 17 August 2014
Updated 17 August 2014
337 Reviews

2.9
337 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Zara First Deputy Chairman and CEO Inditex Pablo Isla Álvarez de Tejera
Pablo Isla Álvarez de Tejera
129 Ratings

Review Highlights

Pros
  • good pay and bonus every month dependent on how the company does (in 18 reviews)

  • Employees dynamic was very positive to the work environment (in 12 reviews)


Cons
  • Necessity to wait three months until you can get your employee discount and uniform (in 23 reviews)

  • Rude customers, high turn over rate, 15% discount (in 23 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Opportunity to promote, but sometimes not for the right people...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  London, England
    Former Employee - Cashier in London, England

    Pros

    It is a huge company and you get to know hundreds of different people.
    You can get promoted pretty easy.
    The salary (except for sales assistant) is good.
    Fast-paced environment. It is impossible to get bored.

    Cons

    Normally, the managers are friends of other managers, that's why they have been promoted, so some of them have not experience at all.
    Managers force you to do more things than your position requires, and sometimes you have to leave your duties aside because they don't have enough people for other things.
    People is leaving and coming every day. Some weeks it wasn't enough staff to cover everything so we had to work double...

    Advice to ManagementAdvice

    Learn english. Giving a morning meeting, saying words in Spanish is not nice at all. It is rude.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good way to get some experience, but then ... is better to look for something else.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant  in  London, England
    Former Employee - Sales Assistant in London, England

    Pros

    Flessible timetable: possibility to work just in specific days of the week, perfect for students and people who have more than one job.
    Sometimes you are lucky enought to work with a good team.
    Possibility to grow really fast inside the company.
    Good starting point for people without a working experience.
    Good commissions.

    Cons

    Do not expect to receive any appreciation for the job done: even if you do your best, will always be some criticism from the management staff.
    The employ discount is ridiculous, 15% off.
    Most of the management is arrogant and unable to manage and motivate the team. The reason why is linked to the possibility to grow really fast inside the company (in less than two years you can go from basic sales assistant to department manager): the trainings are not long enought to get a proper knowledge/experience about managing people.
    Unable to motivate and retain people.
    The figure of the employ is seen as a sort of machine: there is no possibility to express personal opinions, you have just to get your job done how and when they "order" you.
    The power is too much centralised: avery single indication comes from Spain. They pretend to apply the same marketing mix, health & safety rules, ... in the same way everywhere without keeping into account that every single store has specific features and needs.

    Advice to ManagementAdvice

    Try to involve people a bit more inside the system.
    Create some strategies to retain people.

    Just to sume up: pay attention a bit more to the umanistic side of the company and less at the economic part (you're already earning a lot of money!).

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Horrible store management

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier  in  London, England
    Current Employee - Cashier in London, England

    Pros

    Co-workers mostly good and dipending on the store, good commission. Also, easy to get hired.

    Cons

    Horrible, rude, uneducated store managers, management, never leaving on time, in my store bad commission and shifts.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    brilliant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Stock Associate  in  London, England
    Current Employee - Stock Associate in London, England

    Pros

    customer service and loved it

    Cons

    slow service was not very quick

    Advice to ManagementAdvice

    employ more people

  6.  

    AWFUL place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant
    Former Employee - Sales Assistant

    Pros

    Good pay rate and commission

    Cons

    Short staffed all the time.
    Managers threaten people with file notes, and these are the same people that spend their time with their mobile phones in the office all day.
    After a year working there and trying to progress, I have noticed that everyone in higher places are related in one way or another.
    Managers are really childish and don't know the meaning of being professional at all.
    If managers don't like you (or if you're not friends or not related to them) they will not allow you to have requested days or any life outside of work or weekends off.

    Advice to ManagementAdvice

    Be more professional and remember that the company pays you to work.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    A fun place to work

    Former Employee - Sales Assistant  in  London, England
    Former Employee - Sales Assistant in London, England

    Pros

    For anyone who like fashion, it would be an amazing opportunity and work experience. Work close to what you like and get a team work skill is an advantageous side.

    Cons

    During busy time like weekend would be the challenging time in this job.

  8.  

    stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant  in  Manchester, England
    Former Employee - Sales Assistant in Manchester, England

    Pros

    staff discount (obviously)
    get a christmas voucher (during the christmas time)
    good pay
    Uniform

    Cons

    it gets pretty stressful on saturday
    too much responsibility
    management was pretty rude pretty much stuck up

    Advice to ManagementAdvice

    make sure you tell the person that is hiring you that you are in full time education, you have to be very flexible in Zara

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Employee for 6 years on and off...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager  in  Coventry, England
    Current Employee - Assistant Manager in Coventry, England

    Pros

    - good retail pay for younger ages
    - easy to get job
    - overtime easily accessible

    Cons

    - social life or lack of becomes norn with anti-social hours
    - hours are long and unforgiving
    - workload is neglected and unappreciated
    - regionals and managers look down at lower level staff
    - high turnover of staff
    - high workload for retail, always have to be seen to be working... or else!
    - asking for time off very difficult

    Advice to ManagementAdvice

    Total quality managemeny. "Management" to treat people how you would like to be treated. Being "hardfaced" does you no favours, trust me. Help your staff and they will help you.... you never know how things will turn out

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    In And Out Job..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Croydon, England
    Former Employee - Cashier in Croydon, England

    Pros

    Discount
    Uniform
    Shifts
    Salary (Good For Students)

    The job is good for status and salary.

    Cons

    Incompetent and rude Managers.

    - With this job. Its fast paced in the sense of "In with the new, out with the old"
    COVER YOUR BACK. They will be quick to get you out rather than help you.

    Do your job - Try and not make mistakes - Small talk here and there - Home.

    Advice to ManagementAdvice

    Give more one to one training to your cashiers - ONE day training isn't enough.
    Of course the cashiers will make mistakes - GIVE THEM A CHANCE.
    Managers need to be more polite to their staff - They need to remember their pay check and they're working just like the rest of us.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Neither here nor there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant
    Former Employee - Sales Assistant

    Pros

    Staff culture was very relaxed and was flexible about changing shifts if necessary.

    All staff are given a uniform which is very handy (particularly as the men's uniform was a suit!)

    Cons

    The wage was basic (but I suppose that is unsurprising). Some poor management at times but I expect this is something which would vary on a store by store basis and is almost inevitable in high-street retail.

    Advice to ManagementAdvice

    Get good store and department managers in to compliment the excellent range of merchandise and you can't go wrong!

    Recommends
    Neutral Outlook
    No opinion of CEO

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