hmv Reviews

Updated 27 August 2014
Updated 27 August 2014
27 Reviews
3.2
27 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
hmv CEO Trevor Moore
Trevor Moore
4 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    Sounds like fun?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant  in  London, England
    Current Employee - Sales Assistant in London, England

    I have been working at hmv full-time for more than a year

    Pros

    + It's nice to be working with what I love as my enthusiasm for the product is genuine and I feel that the customers recognise this.

    + The staff discount, although its not that much, is very handy, especially for birthdays/Christmas.

    + A lot of the staff on my level are very friendly and have a genuine love of what they sell.

    Cons

    - The store manager uses fear as their primary motivational tool.

    - The management are always in contradiction with one another so you're ALWAYS going against someone's instructions.

    - No regard for illness or pain when tasks are being delegated. I've often complained of my injuries being made worse by my work, only to be offered no sympathy. I'm currently very ill but I fear the consequences of taking time off.

    - Disproportionate punishments follow menial crimes. For example, an employee is awaiting a disciplinary hearing for going to meet a friend outside of work hours to ask a favour of them when he was off sick. He received a barrage of verbal abuse from the manager for this.

    - The store is absolutely FILTHY. No-one reports the store to environmental health as they fear being fired. There was a dead mouse in the audio department for a VERY long time and mice regularly eat the confectionary that's for sale. The half-eaten treats are removed rather than the whole batch. I die a little inside every time a customer buys a chocolate bar. The staff kitchen areas are disgusting and rodent-infested and I refuse to eat or prepare food in them. It's also so dusty that my hands are black after half an hour of work. Disgusting.

    Advice to ManagementAdvice

    This place needs a massive overhaul in the way in which it's managed, starting with respect and decency towards its employees. If I didn't have to worry about my wife and forthcoming family prospects, I'd leave right now. It's sad, because I spent my teenage years dying to work in HMV only to find out how awful it is to work there. I hope other stores fare better.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    A well-structured company changing to work in the current climate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Product Supplier Assistant
    Former Employee - Product Supplier Assistant

    I worked at hmv

    Pros

    Support in business training schemes
    casual dress
    Several points of contact for support
    Team atmosphere as departments run side by side.

    Cons

    none substantial enough to list

    Advice to ManagementAdvice

    Allow greater creative input from employees at all levels regarding decisions, by offering a way to access current projects and send input electronically.

    Recommends
    Approves of CEO
  3.  

    OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Store Manager  in  London, England
    Current Employee - Store Manager in London, England

    I have been working at hmv

    Pros

    Great atmosphere as well as great people. Good working environment, OK staff discounts. Working in London makes it quite a social hub too.

    Cons

    Some bad management at times, not enough staff discount, can't really say much more, there's no more negatives that I can think of.

    Advice to ManagementAdvice

    Listen to staff more. Communication within the group should be a hell of a lot more transport, we should also have more head office meetings.

    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    Fun at the start but like having your head sandpapered after a while...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at hmv

    Pros

    Working with such a fun & exciting product, you would think makes an exciting environment to work right? Well, no. Not when its His masters voice. Only HMV could turn the stocking of CD's, DVD's & Games into such a laborious mire of tedium.

    Cons

    The demands placed on you will burn you out. HMV has a corporate environment that frankly makes the third reich seem relaxed. Recent years have not been kind, with most savvy employees heading toward the exit door. All that are left are a bunch of clueless, overpromoted, beaurocratic, soulless individuals more interested in their own careers than the company. An interest in music, film & games is paid occasional lip service, but to be honest, it feels hollow & contrivied. Besides, you'll spend most of your day blindly ticking boxes anyway.

    Advice to ManagementAdvice

    .

    Doesn't Recommend
    Disapproves of CEO
  6.  

    ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Montreal, QC (Canada)
    Former Employee - Customer Service Representative in Montreal, QC (Canada)

    I worked at hmv part-time for more than 3 years

    Pros

    people, some of the discounts

    Cons

    never got shifts, schedules too variable and not consistent

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Constant Tasking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager  in  Toronto, ON (Canada)
    Former Employee - Assistant Manager in Toronto, ON (Canada)

    I worked at hmv full-time for more than a year

    Pros

    Product you are selling is something people are interested in so it makes for great conversations with customers.

    Cons

    Constant tasking makes it difficult to focus on customer service, even though that is what you will be challenged on as a manager.

    Recommends
    Negative Outlook
    No opinion of CEO
  8.  

    Fun Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Key Holder  in  Toronto, ON (Canada)
    Current Employee - Key Holder in Toronto, ON (Canada)

    I have been working at hmv part-time for more than 3 years

    Pros

    Great people, my love for music was supported, great customers, passion for what I sold

    Cons

    No room for advancement. I was with the company for 3 years, and was sent to help run other stores. I was constantly give hope that I would advance, but nothing ever came up.

    Advice to ManagementAdvice

    District Managers, Regional Managers, HO staff - Treat your store staff better. Dont take them for granted. A little encouragement goes a long way.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Interesting

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at hmv

    Pros

    Very very very nice music.

    Cons

    Other employees were sometimes unhelpful.

  10.  

    Great untill the money ran out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor  in  Dublin, Dublin (Ireland)
    Former Employee - Supervisor in Dublin, Dublin (Ireland)

    I worked at hmv full-time for more than 5 years

    Pros

    Great to work for largely with some great perks

    Cons

    Treated poorly upon entering administration

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Nightmarish void where souls were sold for company profit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)

    I worked at hmv

    Pros

    you met awesome people (both other employees that you worked with and the occasional famous person), the discount was alright

    Cons

    corporate office down to managers were incredibly pushy with sales and would write you up for not up-selling products at cash, the stores are always a mess, the overhead radio plays all of twenty songs over and over again until you've gone crazy, the customers are rude, the backrooms are chaotic and dangerously messy, hard to take time off, hours are always being cut, no benefits for a full year (even if you are full time)

    Advice to ManagementAdvice

    stop treating your employees like garbage - brand loyalty is not established with pushy sales people that are constantly terrified that they'll lose their jobs for not selling enough product

    Doesn't Recommend
    Disapproves of CEO

Worked for hmv? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.