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Job Description
COMPANY PROFILE
At Oshkosh Defense, we stand behind those who dedicate their lives to protecting others. Every day we strive to meet or exceed our customers' ever-changing needs with next generation defense technologies and advanced systems. We operate with unparalleled commitment to those who depend on our products and services worldwide to perform their missions.
Oshkosh Defense is a segment of Oshkosh Corporation, which is a Fortune 350, multi-billion dollar company. At Oshkosh Corporation we are dedicated to designing and building the world's toughest specialty trucks, truck bodies, and access equipment by working shoulder-to-shoulder with the people who use them.
SUMMARY
As the CAD Systems Support Analyst for Oshkosh Truck Corporation, you will serve as the technical resource for CATIA V5 and Smarteam users by providing the initial point of contact. You will capture problem information, provide user support and training and generate problem reports. Additionally, you will be responsible for procedure, methodology and training development, including tips and techniques. The security risk level for this position is moderate; therefore, the incumbent may be subject to additional background screening requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Answer calls made to the CATIA V5 & Smarteam support center. Provides support to callers by addressing the problem and provide a design or procedural solution. Track all calls received
Communicate problem solutions and resolution to affected parties as appropriate and follow up with affected parties to close problem reports
Maintain a support center database of calls and problems
Develop and maintain CATIA V5 procedures, design & usage methodology, tips and techniques as well as identify training needs for the CATIA V5 user community
Notify management of business impacting problems
Continually develop extensive technical knowledge of CATIA V5 & Smarteam applications and their use through a quarterly training program
Attend training in CATIA V5 and Smarteam on a regular basis to keep abreast of enhancements and product improvements
Provide feedback to management and other internal departments on product usage problem areas
BASIC QUALIFICATIONS
Associate's degree and 4-plus years related experience or Bachelor's degree and related internship experience
Oshkosh Corporation is an Equal Opportunity employer and is committed to providing equal opportunities for all employees and applicants. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.
Oshkosh Corporation is also a federal contractor which takes affirmative action to employ and advance in employment qualified minorities, women, persons with disabilities, disabled veterans, and veterans of the Vietnam era. Any employee or applicant for employment who is qualified under the applicable regulations will be covered under our affirmative action program by providing this information to the Company. Submission of this information is voluntary, will be kept confidential, and is not a requirement for employment.
Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.
