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Flexible in the sense you are given so little hours that it doesnt matter when you do them.
Good foundations in place with plans to do more.
Does everything it can to assisy
Employees can change their availablity whenever they wish and ask for time off in advance
Matalan try there best to provide shifts that work around you, when you start you fill out and availability form and the rotas are made around these times, if one day you are unable to work a shift they are quite happy to swap you about with other people to suit you.
Doesn't currently affect me but working parents are able to start earlier and finish earlier where necessary