12 employees reported this benefit
It's relatively informal in my opinion. The only thing you really need trained on is the tills and how to sell KPIs. Till training is done by someone during their own shift, so you feel really in the way as they're having to work whilst also trying to help you. The person who's helping you might not have the patience and sometimes isn't an experienced ember of staff - I remember on my SECOND shift I had to teach someone the tills. As for shoes, again you kind of learn on the shift about how to sell KPIs such as insoles and own brand shoes and whatnot. It can feel a little daunting and I would prefer if management took you to the back and told you how to do these kinds of sales. One thing you don't really get help with is understanding where what is in the store. Obviously as it's a retail store, a lot of customers will come in and ask where certain things are. It can take you a good month or so to fully get to grips with where everything is, and in some cases even longer, but you can always radio the assistant manager or a senior sales assistant when you get asked anything you're not aware of. Even before I left, which was four months into the job, I was still asking management about where things are. My store was relatively small as well, so for any super-stores it can be tricky.
very brief and quick. you expected to know everything after like 2 days. *go to their website and write down notes. ask questions to staffs*
When I was trained, I was trained by another member of staff on the same job level as me. However, I was trained to the highest possible standard, and she has always been there for support and help. Now, today, I train people too, and I make sure that I train them to the highest possible standard and that I am always there for them when they have a question or need help with something.
When I was trained I was briefly taught what to do but not in great detail
Top management rarely help with training. It will almost 100% of the time get left with either another member of staff that knows the basics, or they will get put right in the middle of a busy day day.
Poor training that did not last long, you are not given a lot of support and training is done by another member of staff who is trying to get through a shift's work at the same time so they do not give you a lot of attention.
No job training at all currently or for future development
The job training is poor a lot new staff are thrown into the deep end