WHSmith Employee Benefit: Job Training | Glassdoor.co.uk

WHSmith Job Training

Updated 13 Feb 2017

12 employees reported this benefit

2.1
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Available to UK-based employees (Change location)

Employee Comments

Showing 1–9 of 9
  • 24 Mar 2017
    StarStarStarStarStar Former Team Leader in London, England

    No training was provided until I was there for four years

  • 18 Oct 2016
    StarStarStarStarStar Former Customer service executive in London, England

    They provide you job training on weekly basis

  • 05 Sep 2016
    StarStarStarStarStar Former Sales assistant in Derby, England

    Had 1 hour till training on my first day and that was it, I literally knew nothing about the products they sold or the systems in place so just had to keep asking colleagues which probably really annoyed them.

  • 01 Aug 2016
    StarStarStarStarStar Former Sales Advisor in Gatwick, England

    I was well prepared for all eventualities with the exception of selling lottery tickets. This was quickly picked up however through colleagues.

  • 24 Jun 2016
    StarStarStarStarStar Former Employee in Lewisham, England

    There was some training given but most of the stuff you have to learn on your own.

  • 05 Jun 2016
    StarStarStarStarStar Current Employee in Maidstone, England

    With the right manager the on the job training can be excellent the only problem is time restraints and staff restraints which is caused by a lack of understanding from head office as to staff costs

  • 18 May 2016
    StarStarStarStarStar Former Employee in Beaconsfield, England

    No training given to me

  • 24 Feb 2016
    StarStarStarStarStar Former Sales Assistant in Manchester, England

    The job training was extremely outdated and very poor quality. We were asked to watch two videos. One discussed stealing from work, and how it would ruin your life (somebody in the film went to jail for stealing £20 from the till) and was made purely to intimidate new staff. I found this extremely patronising and insulting. WHSmith need to respect their staff more. The other film discussed how to keep a shop clean and tidy, and we were asked to pick out problems with the stores on the video. After this, we were given a test to check what we would do in certain situations. Very easy. Though the trainer went around and changed the answers for anybody who got the questions wrong, so that they passed the training stage. So the whole training exercise was redundant. At one point we were given 'training' on a new policy, in which we were taken into the office and asked if we know the policy exists. If we said yes, we were free to leave. If we said no, we were told about the policy and were then asked to leave. The whole traning programme felt beaurocratic, patronising, and pointless

  • 15 Sep 2015
    StarStarStarStarStar Former Employee in London, England

    Room for training but only manager training is focused.

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