12 employees reported this benefit
No training was provided until I was there for four years
They provide you job training on weekly basis
Had 1 hour till training on my first day and that was it, I literally knew nothing about the products they sold or the systems in place so just had to keep asking colleagues which probably really annoyed them.
I was well prepared for all eventualities with the exception of selling lottery tickets. This was quickly picked up however through colleagues.
There was some training given but most of the stuff you have to learn on your own.
With the right manager the on the job training can be excellent the only problem is time restraints and staff restraints which is caused by a lack of understanding from head office as to staff costs
No training given to me
The job training was extremely outdated and very poor quality. We were asked to watch two videos. One discussed stealing from work, and how it would ruin your life (somebody in the film went to jail for stealing £20 from the till) and was made purely to intimidate new staff. I found this extremely patronising and insulting. WHSmith need to respect their staff more. The other film discussed how to keep a shop clean and tidy, and we were asked to pick out problems with the stores on the video. After this, we were given a test to check what we would do in certain situations. Very easy. Though the trainer went around and changed the answers for anybody who got the questions wrong, so that they passed the training stage. So the whole training exercise was redundant. At one point we were given 'training' on a new policy, in which we were taken into the office and asked if we know the policy exists. If we said yes, we were free to leave. If we said no, we were told about the policy and were then asked to leave. The whole traning programme felt beaurocratic, patronising, and pointless
Room for training but only manager training is focused.