What does a Customer Service Manager do?

Customer service managers ensure customers are satisfied at all times before, during, and after a visit or transaction. They supervise and manage a customer service team and train staff members to provide high-quality customer service while ensuring that company policies are followed. They also handle inquiries due to customer disputes and issues.

Customer service managers interact with customers daily by taking their questions and responding to them, and guiding them to the appropriate departments, individuals, or services. They are responsible for onboarding new employees and training them according to their expertise and skills, and they create and implement effective customer loyalty programs. Customer service managers need a bachelor's degree in business administration or related fields alongside experience in customer service and as a supervisor.

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Average Years of Experience

0 - 1
11%
2 - 4
53%
5 - 7
22%
8+
14%

Customer Service Manager Seniority Levels

L2
Customer Service Manager
£31,242/yr
Call Center Representative
9% made the transition
Customer Relations
50% made the transition
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Customer Service Manager Salaries

Average Base Pay

£31,242 /yr
Same as national average
Not including cash compensation
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£19K
Median: £31K
£51K
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Glassdoor Estimated Salary

Customer Service Manager jobs

Customer Service Manager Interviews