What does a Front Desk Manager do?

Front desk managers act as the face of an establishment and ensure visitors feel welcomed. Front desk managers are primarily employed in the hospitality industry and should not be confused with front office managers who are employed in any number of industries. The position of front desk manager entails managing the reception area, coordinating all front desk activities, and supervising the support staff. Front desk managers also compile reports for management, including occupancy reports and financial information.

Though no specific degree is needed for the position of front desk manager, experience handling cash, accounting procedures, and general administrative tasks are always a plus. Hospitality experience is also required, as well as some familiarity with hotel booking software and adequate computer skills in common programs such as Microsoft Word and Excel. A front desk manager may be expected to work varying shifts throughout the week.

  • Responsible for the running of the front desk by hiring and training all front desk agents and leading by example
  • Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines
  • Assist in the development and monitoring of the budget to provide top quality customer service
  • Schedule the front office staff and supervise workload during shifts
  • Act as liaison between the General Manager and staff
  • Answer phone inquiries, direct calls, and provide basic information
  • High School Diploma required, advanced degree in hospitality related field preferred
  • 2 years of previous front desk manager or front desk supervisor experience is preferred
  • Excellent leadership, management, and team building skills
  • Must have strong verbal and written communication skills
  • Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
  • Ability to multitask, prioritize, and manage time

Average Years of Experience

0 - 1
27%
2 - 4
51%
5 - 7
12%
8+
10%

Common Skill Sets

Microsoft Office Suite
Faxing
Excellent Organizational
Written Communication
Microsoft Word
Multitasking
Screenings
Attention To Detail

Front Desk Manager Seniority Levels

Front Desk Agent
36% made the transition
Service Representative
8% made the transition
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Front Desk Manager Salaries

Average Base Pay

£29,035 /yr
Same as national average
Not including cash compensation
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Not enough salaries reported to show distribution
£15K
Median: £29K
£54K
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Glassdoor Estimated Salary

Front Desk Manager jobs