What does a Senior Team Member do?
Team members help customers find the desired goods or services they seek. They answer questions, make purchase recommendations, and explain the benefits of particular goods or services. Once they have assisted the customer in selecting what they want, they will add up a total purchase and complete the transaction. Team members greet customers and make them feel welcome by establishing a friendly and supportive shopping environment. They communicate with customers to find out what they want or need and make recommendations, locating relevant merchandise.
Team members call other stores or place special orders if their desired item or merchandise is out of stock. They explain merchandise’s function and purpose in an informative and persuasive manner to capture customers’ curiosity and increase their interest in buying the items. When applicable they will demonstrate operation or use of items and explain their position in everyday life. They stay informed about promotions, sales and company policies about exchanges, payments and returns. They inform customers of these policies when it is helpful or necessary. Team members need a high school diploma or equivalency.