What does an Applications Support Specialist do?
Applications support specialists provide assistance related to the installation, operation, and maintenance of computer software application programs. They are typically the contact person who would receive and handle support tickets and resolve support-related issues. They may provide hands-on technical maintenance or walk users through a troubleshooting and resolution process by phone or through electronic platforms such as real-time chat. They may track support records and analyze data to identify patterns of common issues.
Applications support specialists often have at least an associate degree or technical degree/certification in a computer or IT discipline, or an equivalent amount of work experience. They must have in-depth familiarity with common software applications and related tools, particularly those considered essential or standard in that industry or organization. These roles require strong communication skills and advanced customer service capabilities.
- Develop and implement a quality assurance process to include outreach.
- Participate as a member of Tier I Help Desk support team
- Bachelor's Degree in computer science.
- Expertise with SQL and common programming languages.
Applications Support Specialist Salaries
Average Base Pay
Applications Support Specialist Career Path
Learn how to become an Applications Support Specialist, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Average Years of Experience
Applications Support Specialist Insights
Swingtech Consulting“Training was good enough to be able to start work and know hat you have to do.”
Zenith Infotech“Good good good good good”
Orangetheory Fitness“Overtime is not really optional but expected.”
University of Miami“it is an entry level position but even for someone out of college pay could be better.”
DHL“Great team to work with everyday”
Innovapost“Great people to work with”
Accenture“Good salary with good work”
The Richmond Fellowship Scotland“Great people to work with”
Frequently asked questions about the role and responsibilities of an Applications Support Specialist
- Applications Consultant
- Support Technician
- Support Specialist
- Support Consultant