What does an Applications Support Specialist do?

Applications support specialists provide assistance related to the installation, operation, and maintenance of computer software application programs. They are typically the contact person who would receive and handle support tickets and resolve support-related issues. They may provide hands-on technical maintenance or walk users through a troubleshooting and resolution process by phone or through electronic platforms such as real-time chat. They may track support records and analyze data to identify patterns of common issues.

Applications support specialists often have at least an associate degree or technical degree/certification in a computer or IT discipline, or an equivalent amount of work experience. They must have in-depth familiarity with common software applications and related tools, particularly those considered essential or standard in that industry or organization. These roles require strong communication skills and advanced customer service capabilities.

What responsibilities are common for Applications Support Specialist jobs?
  • Develop and implement a quality assurance process to include outreach.
  • Participate as a member of Tier I Help Desk support team
What are the typical qualifications for Applications Support Specialist jobs?
  • Bachelor's Degree in computer science.
  • Expertise with SQL and common programming languages.
Education--
Work/Life Balance
3.5 ★
Salary Range--
Career Opportunity
3.2 ★
Avg. Experience2-4 years

Applications Support Specialist Salaries

Average Base Pay

£38,027 /yr
Same as national average
Not including cash compensation
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£25K
Median: £38K
£58K
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Glassdoor Estimated Salary

Applications Support Specialist Career Path

Learn how to become an Applications Support Specialist, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Average Years of Experience

0 - 1
8%
2 - 4
84%
5 - 7
4%
8+
4%
Not including years spent in education and/or training
See Career Path

Applications Support Specialist Insights

Read what Applications Support Specialist professionals have to say about their job experiences and view top companies for this career.
Swingtech ConsultingSwingtech Consulting
Applications Support Specialist
1 Nov 2021

“Training was good enough to be able to start work and know hat you have to do.”

Zenith InfotechZenith Infotech
Applications Support Specialist
13 Jun 2021

“Good good good good good”

Orangetheory FitnessOrangetheory Fitness
Applications Support Specialist
6 Jun 2020

“Overtime is not really optional but expected.”

University of MiamiUniversity of Miami
Applications Support Specialist
22 Jun 2021

“it is an entry level position but even for someone out of college pay could be better.”

DHLDHL
Applications Support Specialist
23 Apr 2021

“Great team to work with everyday”

InnovapostInnovapost
Applications Support Specialist
26 May 2020

“Great people to work with”

AccentureAccenture
Systems and Applications support specialist
14 Apr 2022

“Good salary with good work”

The Richmond Fellowship ScotlandThe Richmond Fellowship Scotland
Support Practitioner
15 Jan 2021

“Great people to work with”

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Applications Support Specialist Interviews

Frequently asked questions about the role and responsibilities of an Applications Support Specialist

The most similar professions to Applications Support Specialist are:
  • Applications Consultant
  • Support Technician
  • Support Specialist
  • Support Consultant

Related Careers

Applications Consultant
£39,481
No skills overlap
Support Technician
£24,198
No skills overlap
Support Specialist
£28,660
No skills overlap
Support Consultant
£26,644
No skills overlap

Applications Support Specialist jobs