What does a Call Center Representative do?

A Call Center Representative is part of a large team that handles phone calls at a call center. Call centers can range in their specialty. Customer service, technical help, sales, and political call centers are among the most popular. As a Call Center Representative, you will be responsible for answering or making calls to or from customers. Once a customer is on the line you will be tasked with providing them with information, services or troubleshooting assistance.

There are no educational requirements to become and Call Center Representative. However, since it is a phone based job, superb verbal communications skills are a must for this position. While some people can and do work remotely, most employees work at large call centers where they are required to sit and work in a noisy environment for long periods. Candidates should possess the ability to maintain focus and stay on task.

What responsibilities are common for Call Center Representative jobs?
  • Report to SOS (start of shift) meeting for performance recaps
  • Utilize company equipment to facilitate calls
  • Interact with all customers in a friendly and courteous manner
  • Follow all prompts from call management system to provide the appropriate customer service
  • Handle all issues in accordance with best practices
  • When necessary involve senior management
  • Follow all prompts and scripts to the letter with no deviation
  • Understand and adhere to all rules of conduct
What are the typical qualifications for Call Center Representative jobs?
  • 3+ years in a customer service position
  • Basic understanding of windows base systems
  • Excellent verbal communication skills
  • Strong literary comprehension capability
  • High-speed internet connection (if working remotely)
  • Reliable transportation to and from the call center
  • Capable of staying focused and tuning out outside distractions
  • Ability to sit for long periods of time
  • Willingness to submit to random drug screenings
EducationGED / High School Degree
Work/Life Balance
3.2 ★
Salary Range--
Career Opportunity
3.2 ★
Avg. Experience2-4 years

Call Center Representative Salaries near United Kingdom

Average Base Pay

£25,435 /yr
Not including cash compensation
See More Insights
Not enough salaries reported to show distribution
See More Insights
Glassdoor Estimated Salary

Call Center Representative Career Path

Learn how to become a Call Center Representative, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Call Center Representative
Senior Call Center Representative
Call Center Representative

Years of Experience Distribution

0 - 1
2 - 4
5 - 7
Not including years spent in education and/or training

Call Center Representative Insights

Read what Call Center Representative professionals have to say about their job experiences and view top companies for this career.
Sequence HealthSequence Health
Call Center Representative
14 Apr 2023

“I trained for couple weeks in building and everyone was really nice and so helpful.”

Call Center Representative
6 Apr 2022

“The best and ONLY reasons to work here is that you can work a flexible schedule and work from home.”

Outbound Call Agent
9 Jun 2021

“The pay is pretty good and everyone I met and worked with was so nice.”

Call Center Agent
13 Jun 2022

“This is an amazing place to work and i want to improve more and offer the best”

Education at WorkEducation at Work
Call Center Agent
26 Apr 2023

“Worked really well with school schedules The training was fun and I made friends really easily”

Call Center Agent
21 Jul 2023

“It is the best place to start your work They teach you how to work and how to start”

Self OpportunitySelf Opportunity
Call Boy Service
22 Sept 2023

“Well it's good to have much money to foucs on career and social activities.”

Inbound Contact Representative II
12 Jan 2022

“I have been working at Humana for 5 months and this is the best WFH job I had.”

See More

Call Center Representative Interviews

Frequently asked questions about the role and responsibilities of call centre representatives

The typical day of a call centre representative includes answering customer phone calls and assisting them with their orders. They may answer questions about products or help customers place their orders over the phone. Some call centre representatives may also follow up on negative customer experiences to resolve complaints.

The best part about being a call centre representative is that as many businesses shift to online models, the demand for these professionals will continue to increase. Businesses always have a need for call centre representatives with good communication and organisational skills to increase sales or to improve customer satisfaction rates.

The average salary for call centre representatives is £25,435 per year in the UK. Pay varies, depending on the representative's experience and the industry in which they work, with average base pay rates going up to £32,398 per year.

Working as a call centre representative can be rewarding, but also challenging at times. One of the difficult aspects of the job is that customers expect representatives to solve their complaints in a timely manner. This is why becoming a call centre representative requires the development of strong problem-solving skills.

Get anonymous career insight from your peers

Anonymously discuss career and development by joining our professional communities


Interview Tips

Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)


Career Pivot

A place to share advice, questions, vent and discuss how to change careers and pivot in to and out of jobs.


Salary Negotiations

A community to ask questions and seek advice on negotiating your salary, compensation, etc.

Related Careers

Customer Care Manager
Customer Success Manager
38% skills overlap
Customer Service Manager
Customer Relations
75% skills overlap

Call Center Representative jobs