What does a Case Handler do?

Case managers work to facilitate patient care by assessing patient needs, evaluating treatment options, creating treatment plans, coordinating care, and gauging progress. Oftentimes case managers work with physicians, social workers, families, and human services providers. The overall goal for case managers is to improve clinical outcomes, increase patient satisfaction, and promote cost-effectiveness.

Case managers usually have a Bachelor's degree in nursing and are a registered nurse in the state of practice. In addition, many case managers have their Case Manager Certification, which is obtained by meeting a set of eligibility requirements and passing an exam. In order to be eligible to take the CMC exam, you must have some form of licensure (ie: RN, LCSW, LMSW, LPC, CRC, or CDMS) and have case management experience. The most effective case managers are strong delegators, comfortable working independently, and have refined problem-solving skills.

  • Coordinate and facilitate patient care through assessment, evaluation, planning, and implementation
  • Communicate patient needs to a variety of care team members and follow up accordingly
  • Manage discharge plans upon completion of treatment
  • Work collaboratively with patients, families, physicians, and nurses to ensure high quality care
  • Act as the patient's advocate as it relates to insurance coverage and financial assistance
  • Maintain the patient's comprehensive clinical record through detailed documentation
  • Coordinate with third party payors on a regular basis
  • Bachelor's degree in Nursing
  • Registered Nurse in state of practice
  • Certified Case Manager, preferred
  • 3-5 years of clinical experience, preferably in case management, or related experience
  • Ability to walk and stand 50-80% of the time
  • Proficient computer skills including experience with Microsoft Excel
  • Strong written and verbal communication skills
  • Excellent clinical assessment and analytical skills
EducationBachelor's Degree
Work/Life Balance
3.2 ★
Salary Range--
Career Opportunity
3.1 ★
Avg. Experience2-4 years

Case Handler Salaries

Average Base Pay

£22,837 /yr
Same as national average
Not including cash compensation
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£15K
Median: £23K
£35K
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Glassdoor Estimated Salary

Case Handler Career Path

Learn how to become a Case Handler, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

L2
Case Manager
£26,869/yr
L3
L4
Case Manager IV
£26,747/yr
See Career Path

Case Handler Insights

Read what Case Handler professionals have to say about their job experiences and view top companies for this career.
Liberty Mutual InsuranceLiberty Mutual Insurance
Long Term Disability Case Manager
25 Jan 2021

“Pay was good to start and seemed like there was room to grow career wise and financially”

Child Protective Services
Case Manager
25 Aug 2021

“Luckily I had a supervisor who was helpful but not all supervisors work the same.”

Training and Treatment InnovationsTraining and Treatment Innovations
Case Manager Act Team
14 May 2021

“Low wages but it is a stepping stone with CMH so I feel it was fair.”

Organizational SolutionsOrganizational Solutions
Case Manager
27 Jan 2021

“Helping people makes this job so rewarding and I feel really lucky to be here.”

ChooseWell Communities
Case Manager/Service Coordinator
22 Nov 2020

“The training had no purpose what so ever and was nor designed to teach you how to do your job.”

Hina MaukaHina Mauka
Intake Counselor
10 Dec 2019

“Some supervisors have no clinical skill and treat staff/clients based on personal beliefs and experiences.”

Edge FinancialEdge Financial
Case Manager
9 Jun 2020

“There is little to no training and the pay is nothing compared to the workload assigned to you.”

UnitedHealth GroupUnitedHealth Group
Transition Case Manager
26 Jun 2019

“You would think the health insurance offerings would be much better.. many things are not covered”

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Case Handler Interviews

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Case Handler jobs