What does a Case Manager do?

Case managers work to facilitate patient care by assessing patient needs, evaluating treatment options, creating treatment plans, coordinating care, and gauging progress. Oftentimes case managers work with physicians, social workers, families, and human services providers. The overall goal for case managers is to improve clinical outcomes, increase patient satisfaction, and promote cost-effectiveness.

Case managers usually have a Bachelor's degree in nursing and are a registered nurse in the state of practice. In addition, many case managers have their Case Manager Certification, which is obtained by meeting a set of eligibility requirements and passing an exam. In order to be eligible to take the CMC exam, you must have some form of licensure (ie: RN, LCSW, LMSW, LPC, CRC, or CDMS) and have case management experience. The most effective case managers are strong delegators, comfortable working independently, and have refined problem-solving skills.

What responsibilities are common for Case Manager jobs?
  • Coordinate and facilitate patient care through assessment, evaluation, planning, and implementation
  • Communicate patient needs to a variety of care team members and follow up accordingly
  • Manage discharge plans upon completion of treatment
  • Work collaboratively with patients, families, physicians, and nurses to ensure high quality care
  • Act as the patient's advocate as it relates to insurance coverage and financial assistance
  • Maintain the patient's comprehensive clinical record through detailed documentation
  • Coordinate with third party payors on a regular basis
What are the typical qualifications for Case Manager jobs?
  • Bachelor's degree in Nursing
  • Registered Nurse in state of practice
  • Certified Case Manager, preferred
  • 3-5 years of clinical experience, preferably in case management, or related experience
  • Ability to walk and stand 50-80% of the time
  • Proficient computer skills including experience with Microsoft Excel
  • Strong written and verbal communication skills
  • Excellent clinical assessment and analytical skills
EducationBachelor's Degree
Work/Life Balance
3.2 ★
Salary Range--
Career Opportunity
3.1 ★
Avg. Experience2-4 years

Case Manager Salaries

Average Base Pay

£26,869 /yr
Same as national average
Not including cash compensation
See More Insights
£17K
Median: £27K
£42K
See More Insights
Glassdoor Estimated Salary

Case Manager Career Path

Learn how to become a Case Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

L2
Case Manager
£26,869/yr
L3
L4
Case Manager IV
£26,747/yr
L2

Average Years of Experience

0 - 1
33%
2 - 4
49%
5 - 7
3%
8+
15%
Not including years spent in education and/or training
See Career Path

Case Manager Insights

Read what Case Manager professionals have to say about their job experiences and view top companies for this career.
GoalPoint Behavior GroupGoalPoint Behavior Group
Assistant Case Manager
31 Oct 2021

“I have watched GoalPoint grow throughout my time and it’s great to see RBTs are able to work full”

Training and Treatment InnovationsTraining and Treatment Innovations
Case Manager Act Team
14 May 2021

“Low wages but it is a stepping stone with CMH so I feel it was fair.”

Child Protective Services
Case Manager
25 Aug 2021

“Luckily I had a supervisor who was helpful but not all supervisors work the same.”

Venice Family ClinicVenice Family Clinic
Case Manager
2 Jun 2022

“The work that you do is meaningful and you enjoy the people you work with.”

Meals on Wheels and MoreMeals on Wheels and More
Case Manager
14 Dec 2021

“workers within the client services department were wonderful people and I really enjoyed working alongside them.”

Organizational SolutionsOrganizational Solutions
Case Manager
27 Jan 2021

“Helping people makes this job so rewarding and I feel really lucky to be here.”

Shaw TrustShaw Trust
Case Manager
4 Mar 2022

“My salary was great and I received a pay rise without even asking for it.”

Ireland Home Based ServicesIreland Home Based Services
Case Manager
19 Apr 2021

“It’s a great job and one that offers plenty of opportunity to establish a career.”

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Case Manager Interviews

Frequently asked questions about the role and responsibilities of case managers

The typical day of a case manager involves managing treatment and care plans for their patients. They are an advocate for patients, managing schedules with healthcare providers, and coordinating all aspects of a patient's treatment. Case managers may also assist patients with understanding insurance and payment options.

Yes, case managers usually enjoy desired working conditions, typically with a traditional work schedule of 9-5. Many case managers also receive good benefits, and evenings and weekends off. The best part about being a case manager is that they're often in high demand as an aging population requires more access to healthcare and funding.

The average pay for a case manager is £26,869 per year in the United States. How much case managers make depends on their experience level and credentials. Case managers with more experience and healthcare certifications can make up to £41,739 per year.

As with any career, case management has its challenges. Working as a case manager, you're responsible for helping your patients get the healthcare they need, which may require access to a variety of resources. One of the challenges of being a case manager is that it can be stressful at times, but it is also very rewarding.

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