What does a Claims Adjuster do?

Claims adjusters are responsible for evaluating insurance claims on behalf of insurance companies in order to determine who is liable. They investigate the circumstances of insurance claims by consulting with witnesses, reviewing police reports, and compiling evidence from other sources. They will negotiate claim settlements and oversee that claims are paid out to policyholders. Claims adjusters make work for insurance companies, agencies, government organizations, health insurance carriers, or more. Because they must interview and meet with clients, claims adjusters often work irregular schedules and may even be required to visit accident sites, auto repair shops, etc, in person.

Most claims adjusters hold a bachelor's degree, but generally a high school diploma is all the education that is required for this position. Because of the investigative nature of the job, analytical and critical thinking skills are essential qualities for these individuals. They must also be detail oriented and possess strong communication skills in order to provide quality service to their clients.

  • Investigate the nature of the damage being claimed
  • Interview witnesses to understand the nature of the claim and gain an understanding of what occurred prior to the claim
  • Evaluate police reports, video footage, previous insurance claims and other information to further understand the incident
  • Create reports detailing the events and damage related to the claim
  • Research the costs of repairing the damage
  • Review the claim-holder's insurance policy in order to determine what should be covered
  • Coordinate the services of mechanics, architects, contractors, etc in order to ensure damage is repaired
  • Negotiate claim settlements with claimants and/or their legal teams
  • 2+ years prior experience in a similar role is strongly preferred
  • Superior communication skills are essential for success in this role as you will be responsible for meeting with everyone from claimants to lawyers and witnesses
  • Analytical thinking skills are needed in order to properly evaluate complex claims
  • A strong attention to detail is necessary as claims adjusters must carefully review documents and policies
  • Solid writing skills are an asset as you will be responsible for creating claim reports
  • Skill and experience with negotiations
  • Ability to speak a second language is an asset
  • Sound computer skills or the ability to quickly learn new software
  • A strong work ethic and time management skills in order to efficiently handle a large caseload
EducationBachelor's Degree
Work/Life Balance
3.0 ★
Salary Range--
Career Opportunity
3.2 ★
Avg. Experience2-4 years

Claims Adjuster Salaries

Average Base Pay

£29,811 /yr
Same as national average
Not including cash compensation
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Median: £30K
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Glassdoor Estimated Salary

Claims Adjuster Career Path

Learn how to become a Claims Adjuster, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Claims Adjuster
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Claims Adjuster Insights

Read what Claims Adjuster professionals have to say about their job experiences and view top companies for this career.
Manion Wilkins & AssociatesManion Wilkins & Associates
Claims Adjuster
28 Jul 2021

“Terrible pay and the future doesnt look good in terms of growth of one's career in the company.”

Liberty Mutual InsuranceLiberty Mutual Insurance
Property Claims Adjuster
19 Jul 2021

“My training was cut short and I didn't feel like I was ready to start.”

AmTrust FinancialAmTrust Financial
Claims Adjuster II
22 Apr 2021

“There is no career path and no interest in providing any development opportunities to anyone.”

Claims Adjuster
7 Sep 2019

“Received no training whatsoever files were dropped at my desk on my second day and was told to work.”

Property Adjuster
24 Aug 2019

“In the beginning it was great but the past 3 years have progressively gotten worse each year.”

Workers Comp Claims Adjuster
22 Jun 2021

“I had to send two emails before I was directed to my manager who mind you was not personable AT ALL.”

Claims Specialist
10 Aug 2021

“✅Low salary increase to none as you reach your ceiling salary for that job level.”

Safeway InsuranceSafeway Insurance
Insurance Adjuster
5 Jan 2021

“good luck seeing any kind of reasonable competitive compensation here because it doesn't exist.”

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Claims Adjuster Interviews

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