What does a Claims Service Specialist II do?

Claims service specialists assist customers in filing insurance claims, frequently serving as the initial and main point of contact with the customer. They answer questions, review policies and other documents, and provide guidance to ensure claims are submitted in the proper manner to help ensure prompt and efficient processing. They may also serve as a liaison to coordinate communications with adjusters, attorneys, and other insurance agents.

Claims service specialists typically have at least a high school diploma, although a college degree or completion of a technical/business training program is an advantage. Many insurance companies have training programs where they provide instruction for specialists with limited experience. These positions require meticulous attention to detail and excellent customer service skills, as well as strong verbal and written communication skills.

Education--
Work/Life Balance
3.3 ★
Salary Range--
Career Opportunity
3.3 ★
Avg. Experience8+ years

Claims Service Specialist II Salaries

Average Base Pay

£27,444 /yr
Same as national average
Not including cash compensation
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Not enough salaries reported to show distribution
£18K
Median: £27K
£42K
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Glassdoor Estimated Salary

Claims Service Specialist II Career Path

Learn how to become a Claims Service Specialist II, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

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Claims Service Specialist II Insights

Read what Claims Service Specialist II professionals have to say about their job experiences and view top companies for this career.
DesjardinsDesjardins
Disability Claims Specialist
29 Jul 2021

“Good and understanding manager.”

NetsmartNetsmart
Billing Claims Specialist
14 Oct 2021

“Allows independent work and provide opportunities to grow”

Latitude Subrogation ServicesLatitude Subrogation Services
Subrogation Specialist
6 Mar 2020

“end career with dysfunctional management constantly breathing down your neck this job is for you.”

Mercury GeneralMercury General
Claims Specialist II
28 May 2021

“You get a bonus during thanksgiving but once taxes come out it’s not much.”

ComPsychComPsych
FMLA Claims Specialist
31 Dec 2021

“Remote Work and Very Nice and Understanding Manager..”

Liberty Mutual InsuranceLiberty Mutual Insurance
Claims Specialist II
18 Jan 2021

“a good work life balance”

Davies GroupDavies Group
Technical Claims Handler
24 Feb 2021

“good team to work with”

Matrix Absence ManagementMatrix Absence Management
Senior LTD Claims Specialist
16 Apr 2021

“You provide a great service to major reputable clients”

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Claims Service Specialist II Interviews

Related Careers

Claims Analyst
£27,111
No skills overlap
Claims Adjuster
£29,811
No skills overlap
Claims Examiner
£31,780
No skills overlap
Claims Manager
£44,691

Claims Service Specialist II jobs

Frequently asked questions about the role and responsibilities of a claims service specialist ii

The most similar professions to claims service specialist ii are:
  • Claims Analyst
  • Claims Adjuster
  • Claims Examiner
  • Claims Manager