What does a Claims Service Specialist II do?
Claims service specialists assist customers in filing insurance claims, frequently serving as the initial and main point of contact with the customer. They answer questions, review policies and other documents, and provide guidance to ensure claims are submitted in the proper manner to help ensure prompt and efficient processing. They may also serve as a liaison to coordinate communications with adjusters, attorneys, and other insurance agents.
Claims service specialists typically have at least a high school diploma, although a college degree or completion of a technical/business training program is an advantage. Many insurance companies have training programs where they provide instruction for specialists with limited experience. These positions require meticulous attention to detail and excellent customer service skills, as well as strong verbal and written communication skills.
Claims Service Specialist II Salaries
Average Base Pay
Claims Service Specialist II Career Path
Learn how to become a Claims Service Specialist II, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Claims Service Specialist II Insights
“Good and understanding manager.”
“Allows independent work and provide opportunities to grow”
“end career with dysfunctional management constantly breathing down your neck this job is for you.”
“You get a bonus during thanksgiving but once taxes come out it’s not much.”
“Remote Work and Very Nice and Understanding Manager..”
“a good work life balance”
“good team to work with”
“You provide a great service to major reputable clients”
Claims Service Specialist II Interviews
Claims Service Specialist II jobs
Frequently asked questions about the role and responsibilities of a claims service specialist ii
- Claims Analyst
- Claims Adjuster
- Claims Examiner
- Claims Manager