What does a Collections do?

Collectors recover overdue payments and past due accounts by tracking debtors down using the phone or mail. They work with them to make payments, negotiate repayment plans, and encourage them to find alternative solutions. Collectors locate clients using skip tracing methods and often interview them over the phone once they connect with them. During the interviews, they establish the ability to pay and encourage clients to utilize options including a credit card to process payment. Collectors negotiate settlements and arrange client payments over a longer period and confirm information and payment agreements with them.

Collectors must comply with applicable laws, regulations, policies, and procedures and inform management regarding a strategy’s effectiveness with various accounts. Collectors report client information to creditors and convey delinquent accounts’ status while reporting repayment plans and negotiations. Collectors also stay mindful of clients’ possible fears about being contacted for past due accounts and sometimes refer them to debt counselors for additional assistance. Collectors need a minimum high school diploma, GED, or equivalency and previous work experience in customer service, sales, collections, or related fields

Education--
Work/Life Balance
3.4 ★
Salary Range--
Career Opportunity
3.2 ★
Avg. Experience8+ years

Collections Salaries

Average Base Pay

£22,351 /yr
Same as national average
Not including cash compensation
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£13K
Median: £22K
£40K
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Glassdoor Estimated Salary

Collections Career Path

Learn how to become a Collections, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

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Collections Insights

Read what Collections professionals have to say about their job experiences and view top companies for this career.
Top Stack GroupTop Stack Group
Data Collector
8 Oct 2019

“They are awesome and we’re able to help me find a job in line with my career path.”

AvidXchangeAvidXchange
Senior Payment Specialist
7 Jul 2020

“I was a highly respected employee and consistently recognized for my performance and work ethic.”

CapifyCapify
Collections Senior
13 Feb 2020

“The training is great and they really focus on getting you to work to your full potential.”

Cardinal HealthCardinal Health
Collections
25 Aug 2021

“Career development is highly encouraged meaning it is not uncommon for people to move around roles every 2”

American ExpressAmerican Express
Credit and Collections Specialist
19 Jun 2019

“She sold it to me as a client relationship management role which is a very different thing.”

Preting ConsultingPreting Consulting
Senior Intelligence Collection Manager
11 Feb 2021

“Some of the best opportunities working with some of the most elite individuals in the field.”

MoneySolverMoneySolver
Collections Representative
2 Aug 2021

“Great work life balance; there isn't many days I ever feel work stressed.”

Wheels LabsWheels Labs
Recovery Specialist
29 Oct 2021

“The pay is better than average but you have to pass probation to get 18 per hour.”

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Collections Interviews

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Collections jobs