What does a Concierge do?

Concierges act as the first point of contact between guests and an organization. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. They must uphold company culture at all times while making guests feel welcomed and valued. Concierges typically work in the hospitality industry, such as in hotels and resorts, but they may also work in hospitals, real estate offices, and more.

There is no formal education requirement for Concierges, however, a certificate or degree in a hospitality related field is often preferred. The most successful Concierges possess exceptional customer service and people skills. They are detail oriented individuals who listen well and are able to anticipate someone's needs in order to provide a wonderful customer experience.

  • Answer phone an email inquiries from potential guests in a timely and respectful manner
  • Greet guests and visitors warmly and make them feel welcome and attended
  • Offer restaurant and activity recommendations and assist guests in arranging transportation and excursions
  • Receive and redirect mail, phone calls, packages, etc
  • Ensure that guest spaces and lobby are clean and tidy at all times
  • Act as a liaison between guests and any department necessary including the kitchen, housekeeping, etc
  • Anticipate guests needs in order to accommodate them and provide an exceptional guest experience
  • Maintain inventory of supplies and order new stock as needed
  • 1+ years of previous customer service experience
  • Positive phone demeanor and superior written and verbal communication skills are essential
  • Must have a service oriented mindset and be capable of making every guest feel valued
  • Knowledge of basic office equipment, including printers, scanners, copiers, etc
  • Exemplify strong organizational skills and attention to detail
  • Competent working with Microsoft Office suite, including Word, Outlook and Excel
  • Possess a positive attitude and be willing to work as part of a team
  • Ability to speak a second language is an asset
  • Willing to work irregular shifts and weekends
EducationGED / High School Degree
Work/Life Balance
3.5 ★
Salary Range--
Career Opportunity
3.4 ★
Avg. Experience0-1 Year

Concierge Salaries

Average Base Pay

£22,387 /yr
Same as national average
Not including cash compensation
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£15K
Median: £22K
£34K
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Glassdoor Estimated Salary

Concierge Career Path

Learn how to become a Concierge, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

L2
Concierge
£22,387/yr
L3
Senior Concierge
£22,847/yr
L4
Lead Concierge
£22,847/yr
See Career Path

Concierge Insights

Read what Concierge professionals have to say about their job experiences and view top companies for this career.
McDonald'sMcDonald's
Lobby Attendant
9 Feb 2020

“It was A Good Job When I first started My Manager Was Nice And Helpful!”

Signature RoomSignature Room
Concierge
9 Nov 2021

“You get to help make some lifetime memorable moments for couples and families which is great.”

Stratton AmenitiesStratton Amenities
Concierge
19 Feb 2021

“I enjoyed working for this company and they were good at adjusting my schedule to my needs.”

Advocate Aurora HealthAdvocate Aurora Health
Concierge
29 Aug 2021

“There is good potential to move into other positions and they take your career interests seriously.”

Meyer Vogl Gallery
Gallery Associate
9 Feb 2021

“They showed genuine care for my growth and happiness within my work and gave me many wonderful opportunities to succeed.”

PwCPwC
"myAdmin Concierge"
6 May 2020

“I was overqualified and given little opportunities to do anything at all that required using a brain.”

Dimension Development CorporationDimension Development Corporation
Lounge Attendant
8 Jul 2021

“Management coaches our Team to excel and then allows you to develop into your best.”

Mural ConsultingMural Consulting
Office 365 Concierge Team Lead
28 Jul 2021

“I knew nothing walking into the job and that first year I was afforded every opportunity to learn and grow.”

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Concierge Interviews

Related Careers

Front Desk Agent
£21,055
25% skills overlap
Front Desk Manager
£28,572
25% skills overlap
Receptionist
£20,163
38% skills overlap
Office Manager
£31,448

Concierge jobs

Frequently asked questions about the role and responsibilities of a concierge

When working as a concierge, the most common skills you will need to perform your job and for career success are Excellent Customer Service, Microsoft Outlook, Excellent Communication, Requests and English Language.

The most similar professions to concierge are:
  • Front Desk Agent
  • Front Desk Manager
  • Receptionist
  • Office Manager

The most common qualifications to become a concierge is a minimum of a GED / High School Degree and an average of 0 - 1 of experience not including years spent in education and/or training.