What does a Concierge do?
Concierges act as the first point of contact between guests and an organization. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. They must uphold company culture at all times while making guests feel welcomed and valued. Concierges typically work in the hospitality industry, such as in hotels and resorts, but they may also work in hospitals, real estate offices, and more.
There is no formal education requirement for Concierges, however, a certificate or degree in a hospitality related field is often preferred. The most successful Concierges possess exceptional customer service and people skills. They are detail oriented individuals who listen well and are able to anticipate someone's needs in order to provide a wonderful customer experience.
Average Base Pay
“It was A Good Job When I first started My Manager Was Nice And Helpful!”
“You get to help make some lifetime memorable moments for couples and families which is great.”
“I enjoyed working for this company and they were good at adjusting my schedule to my needs.”
“There is good potential to move into other positions and they take your career interests seriously.”
“They showed genuine care for my growth and happiness within my work and gave me many wonderful opportunities to succeed.”
“I was overqualified and given little opportunities to do anything at all that required using a brain.”
“Management coaches our Team to excel and then allows you to develop into your best.”
“I knew nothing walking into the job and that first year I was afforded every opportunity to learn and grow.”
Frequently asked questions about the role and responsibilities of a concierge
When working as a concierge, the most common skills you will need to perform your job and for career success are Excellent Customer Service, Microsoft Outlook, Excellent Communication, Requests and English Language.
- Front Desk Agent
- Front Desk Manager
- Office Manager
The most common qualifications to become a concierge is a minimum of a GED / High School Degree and an average of 0 - 1 of experience not including years spent in education and/or training.