What does a Customer Representative do?

Service representatives take customer questions, complaints, comments, and concerns. Using a computer, telephone, or another digital communication form to respond to a customer’s inquiries, they treat customers with respect and strive to assist the customers within company policies to ensure they are satisfied with their purchase or transaction.

Service representatives give customers information about products and services, take orders, and they process returns. They help customers understand a product by answering questions and are sometimes considered members of sales teams. They maintain a positive, empathetic, and professional attitude toward customers at all times and respond promptly to their inquiries. They acknowledge and resolve customer complaints to the best of their ability and understand the products so that they can answer customer questions or comments. They also keep records of customer interactions and transactions. Service representatives need a minimum high school diploma, a general education degree, or equivalent.

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Work/Life Balance
3.4 ★
Salary Range--
Career Opportunity
3.3 ★
Avg. Experience2-4 years

Customer Representative Salaries

Average Base Pay

£19,858 /yr
Same as national average
Not including cash compensation
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Median: £20K
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Glassdoor Estimated Salary

Customer Representative Career Path

Learn how to become a Customer Representative, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Service Representative
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Customer Representative Insights

Read what Customer Representative professionals have to say about their job experiences and view top companies for this career.
28 May 2020

“Very disappointing and I feel totally misled about the reality of this job and lack of career path.”

Canon Business Process ServicesCanon Business Process Services
Office Services Representative
3 May 2020

“life balance and great if one is reentering the workforce and/or considering a career transition.”

Red Label EnterprisesRed Label Enterprises
Cusromer Service Representative
16 Oct 2020

“The team is truly great and I have learned so much in my little time here.”

United AirlinesUnited Airlines
Ramp Service Employee
1 May 2019

“The flexibility to choose your own schedule and great pay make it an amazing place to work.”

Pacific Autism Family Network
24 Sep 2019

“Great team to work with and have good understanding on autism spectrum disorder and related needs.”

“This is not typical marketing it is sales based and you get paid crap with no commission and no bonuses.”

Service Crew
9 Jun 2020

“Staff were friendly to me and I enjoyed working for them a few years back.”

Costumer Service Representative
24 Aug 2021

“I was promised 40 hrs a week and benefits but it went down to 20hrs a week no benefits.”

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Customer Representative Interviews

Related Careers

Front Desk Agent
25% skills overlap
Front Desk Manager
25% skills overlap
50% skills overlap
Sales Representative
25% skills overlap

Customer Representative jobs