What does a Customer Service Manager do?

Customer service managers ensure customers are satisfied at all times before, during, and after a visit or transaction. They supervise and manage a customer service team and train staff members to provide high-quality customer service while ensuring that company policies are followed. They also handle inquiries due to customer disputes and issues.

Customer service managers interact with customers daily by taking their questions and responding to them, and guiding them to the appropriate departments, individuals, or services. They are responsible for onboarding new employees and training them according to their expertise and skills, and they create and implement effective customer loyalty programs. Customer service managers need a bachelor's degree in business administration or related fields alongside experience in customer service and as a supervisor.

EducationBachelor's Degree
Work/Life Balance
3.4 ★
Salary Range--
Career Opportunity
3.6 ★
Avg. Experience2-4 years

Customer Service Manager Salaries

Average Base Pay

£31,153 /yr
Same as national average
Not including cash compensation
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Median: £31K
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Glassdoor Estimated Salary

Customer Service Manager Career Path

Learn how to become a Customer Service Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Customer Service Manager
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Customer Service Manager Insights

Read what Customer Service Manager professionals have to say about their job experiences and view top companies for this career.
So EnergySo Energy
Customer Service Manager
23 Oct 2019

“Customer service team are great to work with and helping all our customers with amazing service.”

Harris TeeterHarris Teeter
Assistant Customer Service Manager
21 Sep 2020

“Because it’s grocery good employees are worked to death and lazy employees stuck around and do nothing.”

Devoted HealthDevoted Health
Customer Service Supervisor
18 Nov 2020

“Competitive wages (I started out in the Guide role and the hourly wage was the best I'd seen in the area)”

Voo Veterinary Group
Customer Service Manager (CSM)
29 Sep 2021

“I started as a customer care advisor receiving on the job training which was hugely beneficial because it gave me point of reference and understanding.”

Customer Service Manager
7 Dec 2020

“The salary is good and the job can be quite enjoyable”

Customer Service Manager
3 May 2020

“There are some really competent and experienced people working here.”

Customer Service Manager
31 Jul 2021

“I liked the people I worked with and made some good friends.”

Dave PluckDave Pluck
Customer Service Manager
7 Nov 2019

“Zero hour contract but expected to work anything up to 60 hours per week in multiple locations or loose your job.”

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Customer Service Manager Interviews

Related Careers

Call Center Representative
No skills overlap
Customer Relations
No skills overlap
Office Manager
Executive Assistant

Customer Service Manager jobs

Frequently asked questions about the role and responsibilities of a customer service manager

The most similar professions to customer service manager are:
  • Call Center Representative
  • Customer Relations
  • Office Manager
  • Executive Assistant

The most common qualifications to become a customer service manager is a minimum of a Bachelor's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.