What does a Customer Services Officer do?

Client services representatives manage client relationships and provide customer support. They may field customer inquiries, process orders, schedule appointments, and connect clients with other departments when needed. They often serve as a liaison that coordinates the initial connection between the customer and other internal units or personnel. They inform and educate clients about products and services, highlighting benefits and features that may drive conversions and sales. Representatives may be expected to meet certain sales-related goals or quotas.

Client services representatives generally have a minimum of a high school diploma, but those with a college degree or other credentials have greater income potential. These positions require familiarity with customer services tools and programs. Representatives must be comfortable performing data entry and able to process and record information quickly.

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Work/Life Balance
3.4 ★
Salary Range--
Career Opportunity
3.3 ★
Avg. Experience2-4 years

Customer Services Officer Salaries

Average Base Pay

£21,766 /yr
Same as national average
Not including cash compensation
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Median: £22K
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Glassdoor Estimated Salary

Customer Services Officer Career Path

Learn how to become a Customer Services Officer, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

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Customer Services Officer Insights

Read what Customer Services Officer professionals have to say about their job experiences and view top companies for this career.
Client Administrator
4 Mar 2021

“The training was inconsistent and made it difficult to navigate what was truly needed versus what the SOPs called for.”

Afghanistan International Bank
Customer Service Officer
7 May 2019

“Working in AIB for me it was a best experience and i learned new thing .”

Client Servicing
23 Sep 2020

“I was given many opportunities to step up and take on projects with my supervisor’s guidance.”

Better CommunicationsBetter Communications
Client Service Representative
10 Aug 2021

“No pros hardly i can find.. difficult to say salary was good as start with career”

Toll GroupToll Group
Client Services
4 Oct 2019

“It is short journey station not for long term career as no stability to work in Toll global forwarding.”

Customer Service Officer
1 Mar 2021

“No career opportunities for CSO because since last 10 years only one CSO got promoted.”

Edge Technology GroupEdge Technology Group
Client Services
31 Jul 2020

“The only cons I can say is we are rapidly growing and our management is doing our best to cope with this growth.”

LCS Record RetrievalLCS Record Retrieval
Client Services
29 May 2019

“I've worked here for serval years now and I have personally seen the growth of the company as well as my own professional development.”

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