Working as a Customer Services Officer
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Customer Services Officer Reviews
“Anyone who has an impeccable work ethic and has a passion to work with groups and enjoy team building”
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Our customers are at the heart of our business and our culture. No decision is ever made, big or small, without considering how it affects our customers. We’re focused on doing our best for them every day. Where we spot an opportunity to serve them better, we take action. We’ve made the bank smaller, simpler and smarter, focussing on our key markets in the UK and Ireland. We’re easier to do business with, and are pioneering ways to make our services accessible to more customers. All of this is driven by our determination to be number one for customer service in our chosen markets, and to make a difference every day. We’re cultivating a bright, sustainable future by earning our customers’ trust and serving them well. And continuing to build a forward thinking and inclusive workforce is crucial to our success. Everything we do is led by four core values: • Serving customers • Working together • Doing the right thing • Thinking long term
You may know our name well but perhaps less about the variety and scale of what we do. HSBC is one of the world’s leading international banks and we’ve been helping people to thrive for more than 150 years. Today we serve over 39 million customers around the world, from individuals to start-ups and multinational organisations. There’s an incredible range of possibilities on offer here. You could build a career in Retail Banking and Wealth Management, Global Private Banking, Commercial Banking, or Global Banking and Markets – our investment bank. There are also essential operational and support roles like internal audit, legal, marketing, human resources and technology. Whether you’re looking to make your first step in a branch or call centre, or you’re an experienced professional or technology specialist taking your next career step, we want to hear from you.
We're the UK's largest financial services group, with millions of customers and a history stretching back more than 300 years. Our purpose is to help Britain prosper as the nation recovers from the pandemic. As we look to build the bank of the future, our digital transformation is playing a key role in helping us deliver new products and services to individuals and businesses. While our adoption of new technology and changes to the way we work have helped make us the largest digital bank in the UK, with over 17 million online customers. The scale of our business—which includes iconic brands such as Lloyds Bank, Bank of Scotland, Halifax and Scottish Widows—means we can offer colleagues a wide range of opportunities to grow, learn and develop. Our people also benefit from being part of a supportive environment, one which is inclusive and driven by our values. We pride ourselves on having an open culture where diversity is celebrated. We’ve still more to do to ensure our organisation reflects the people and communities we serve, but our commitment to diversity and inclusion has already been recognised in numerous ways: * We’ve made The Times Top 50 Employers for Women list for 10 years in a row. * In 2020, we were named the Outstanding Employer at the Ethnicity Awards for a second time. * 2020 also saw us named a Top 10 Employer for Working Families for the sixth year running. * We’ve also achieved the Business Disability Forum’s Gold Standard Benchmark as a leading employer of people with disabilities. * We’ve been recognised in the OUTstanding Top 100 LGBT+ Allies leaders business lists. Flexible working is at the heart of our strategy. We’re re-imagining where, when and how our people work, with new approaches designed to meet the ever-changing needs of customers and colleagues. These include increasing our use of remote-working tools and technology, as well as placing less reliance on a 9-to-5 mindset. So, discover more about Lloyds Banking Group, how we work, and our career opportunities here.
We’ve been changing the way the world is powered for the last 100 years. Now, with an increased focus on electrification, our innovative concepts are set to revolutionise the next 100. We have always pursued clean, safe and competitive solutions. Now, that task is more urgent than ever and our technology will play a fundamental role in enabling the transition to a low carbon global economy. As one of world’s leading industrial technology companies, few companies are better placed than us to help society transition to a low-carbon economy and this will drive our competitive advantage in the long term. We are committed to creating an environment where everyone can be their best and be themselves. We're fostering diversity, and focused on representation, equality, wellbeing and development . Our people are our power. As we push the boundaries of technology and reinvent the culture of Rolls-Royce, we're shaping a new era. One that's every bit as momentous as the times we've reinvented ourselves before.
The co-operative values on which our Pioneers built the bank over 145 years ago still stand today. They are more than the foundations of the bank, they are what connect us together – colleagues, customers, the businesses who bank with us, charities we support and the issues we stand for. We are a community of doers and joiners, those that get stuck in rather than stand on the side-lines, that face the future with optimism and excitement. We are colleagues that fully invest in how we can help our customers. Customers who believe that what works for me can work for us all too. We are co-operatives, credit unions, charities and small businesses whose combined strength builds a stronger economy and a stronger society too. We are the customer views shaping our ethical policy – steering our choices in how and who we bank. The people that make up The Co-operative Bank have been driven and determined from day one. We are the bank for people with purpose.