What does a Director, Account Management do?
Account managers are assigned accounts or customers, and serve as a link between their employer and the customer or the account. They stay in close communication with a client and listen to their needs to figure out ways to achieve their objectives. They act as liaisons between clients and departments within their company and convey information and ensure there is mutual understanding and that business is conducted in an accurate and timely manner. Account managers also inform clients about other services and actions that may lead to greater success or satisfaction.
Account managers monitor a client's budget and explain costs. They negotiate new terms when necessary and provide progress reports to clients and upper management. They stay abreast of trends, changes, and actions by competitors that could impact their clients, and they train junior employees in account servicing. They are assigned clients after salespeople close deals and salespeople brief them on the client's goals and other pertinent information. Account managers assume responsibility for the client from that point on. They foster good relationships with the clients they serve and need a minimum bachelor's degree in business, marketing, communications, public relations, or related fields.
Director, Account Management Salaries
Average Base Pay
Director, Account Management Career Path
Learn how to become a Director, Account Management, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Director, Account Management Insights
“I really enjoyed the work and for the most part the team I worked within was great.”
“I have never experienced such a welcoming and helpful first week in my professional career thus far.”
“Worked with some of the best colleagues around the world who are helpful and resourceful.”
“I felt welcome from day one and everyone in the team is helpful and friendly.”
“I am currently only in my 3rd week however the training has been very thorough and professional.”
“You get to work with some really smart and talented people on some really cool projects.”
“Customer management teams are unstable and Bala is not a good person to work with.”
“It's great working with such a great team and having the ability to let your voice be heard.”
Director, Account Management Interviews
Director, Account Management jobs
Frequently asked questions about the role and responsibilities of a director account management
When working as a director account management, the most common skills you will need to perform your job and for career success are Consulting, Leadership, Powerpoint, Excellent Communication and Negotiation.
- Enterprise Account Manager
- Channel Account Manager
- Strategic Account Manager
- Sales Representative
The most common qualifications to become a director account management is a minimum of a Bachelor's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.