What does an Engagement Manager do?

An engagement manager is responsible for building a positive relationship with a client after they have signed a contract. They are responsible for solving any issue that a client experiences. A few of the main duties of an engagement manager are assigning company resources to the client, billing and invoicing the client, managing the client expectations, and working with the sales team. They also have to prepare reports on the progress of the project. Some of the jobs titles that an engagement manager could grow into are head of sales and head of customer relations.

An engagement manager should have 4 years of experience working in customer service as well as a bachelor's degree in business or marketing. One of the most important skills that an engagement manager will have is their ability to problem solve issues for the client. Another skill is communication as the engagement manager will need to be able to communicate effectively with the client.

  • Solve client issues
  • Assign resources from the company to the client
  • Invoice and bill client
  • Work with the sales team to find new clients
  • Ensure the contract is carried out correctly
  • Create a positive experience for clients
  • Find ways to upsell clients
  • Create reports on progress of the contract
  • 4 years of experience in customer service
  • Ability to negotiate with clients
  • Ability to communicate effectively with clients
  • Proficiency in Microsoft suite
  • Ability to quickly solve problems
  • A positive upbeat attitude
  • Ability to juggle multiple projects at once
  • Great organizational skills
  • Experience managing projects
EducationBachelor's Degree
Work/Life Balance
3.7 ★
Salary Range--
Career Opportunity
3.8 ★
Avg. Experience8+ years

Engagement Manager Salaries

Average Base Pay

£60,983 /yr
Same as national average
Not including cash compensation
See More Insights
Median: £61K
See More Insights
Glassdoor Estimated Salary

Engagement Manager Career Path

Learn how to become an Engagement Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Engagement Manager
No Salary Reports
See Career Path

Engagement Manager Insights

Read what Engagement Manager professionals have to say about their job experiences and view top companies for this career.
Velocita Brand ConsultantsVelocita Brand Consultants
Client Engagement Manager
18 Feb 2020

“The work is fun and challenging and my role allows me to interact with many people everyday.”

People Engagement Partner
15 Dec 2020

“Working with a great team sharing the same objectives and having a job with responsibilities from day 1 and that's impactiful”

Global Engagement Manager
18 Sep 2020

“Excellent work life balance and One of the Top organisation in India to work with.”

Customer Engagement Representative
12 Jan 2022

“The people here are really top notch and everyone makes an effort to help you learn.”

Varsity TutorsVarsity Tutors
Tutor Engagement Specialist
5 Nov 2020

“My salary was not competitive and I had to transfer departments to change my salary.”

WhiteHat JrWhiteHat Jr
User Engagement
13 Oct 2021

“This will provide you with good opportunities in the future and shape your career in the right direction.”

Manager, Community Engagement Communications
15 Mar 2021

“UUSA's mission really draws the best and brightest and my colleagues are such an amazing group to work with.”

City YearCity Year
Corporate Engagement Manager
30 Jan 2020

“It was a great place to start my career and learn in development and event planning.”

See More

Engagement Manager Interviews

Related Careers

Digital Marketing
No skills overlap
Program Manager
No skills overlap
Project Manager
25% skills overlap
Marketing Manager
25% skills overlap

Engagement Manager jobs

Frequently asked questions about the role and responsibilities of an engagement manager

When working as an engagement manager, the most common skills you will need to perform your job and for career success are Bridging, Interpersonal and Communication, Excellent Communication, Acceptance Testing and Compiling.

The most similar professions to engagement manager are:
  • Digital Marketing
  • Program Manager
  • Project Manager
  • Marketing Manager

The most common qualifications to become an engagement manager is a minimum of a Bachelor's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.