What does a Field Service Technician do?

A field service technician is responsible for helping clients install, repair, and maintain equipment. They are responsible for showing customers how to use their equipment. A few of the main duties of a field service technician are troubleshooting the equipment, advising the customer on how to use the equipment, building relationships with customers, and following company procedures. They also have to create reports of the customer service calls. Some of the jobs titles that a field service technician could grow into are office manager and head field service technician.

A field service technician should have two years of experience in a similar role as well as a High School diploma or GED equivalent. One of the most important skills that a field service technician will have is great attention to detail. Another skill is self motivated as the field service technician will have to work independently at the customer's establishment or house.

  • Create reports of the customers they serviced that day
  • Follow all of the company's procedures
  • Demonstrate how to use the equipment
  • Troubleshoot any problems the customers are having
  • Meet all of the appointments in a given day
  • Respond quickly to customer problems
  • Advise customers on the equipment
  • Make equipment recommendations to customers
  • High school diploma or GED equivalent
  • Ability to lift up to 55 pounds
  • Ability to stand on your feet up to 8 hours a day
  • Great communication skills to work with customers
  • Amazing problem solving skills
  • A technical degree is preferable
  • Ability to diagnose problems with equipment
  • Great mechanical aptitude
  • Ability to communicate in English
EducationBachelor's Degree
Work/Life Balance
3.0 ★
Salary Range--
Career Opportunity
3.0 ★
Avg. Experience2-4 years

Field Service Technician Salaries

Average Base Pay

£28,075 /yr
Same as national average
Not including cash compensation
See More Insights
£19K
Median: £28K
£42K
See More Insights
Glassdoor Estimated Salary

Field Service Technician Career Path

Learn how to become a Field Service Technician, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

L2
Field Service Technician
£28,075/yr
L3
See Career Path

Field Service Technician Insights

Read what Field Service Technician professionals have to say about their job experiences and view top companies for this career.
IntralotIntralot
Senior Field Service Technician
14 May 2021

“Haven't got a raise was promised 90 day review and then annual ones after.”

DXC TechnologyDXC Technology
Field Service Technician
8 Sep 2019

“No pay raise!!!!!!!!!!!! Years none”

Tri Wire Engineering SolutionsTri Wire Engineering Solutions
Field Service Technician
3 Dec 2020

“Awesome to work and great energy”

L3HarrisL3Harris
Field Service Technician
27 Jan 2021

“Health insurance stayed the same paycheck contribution post merger but it got significantly worse in quality and cost per visit.”

United RentalsUnited Rentals
Senior Field Service Technician
19 Sep 2021

“Overall its the best place to work and they really are compassionate about their people.”

CoinstarCoinstar
Field Service Technician
1 Aug 2019

“We have a pretty flexible schedule that allows us to work and have a family life at the same time.”

AT&TAT&T
Field Service Technician
21 May 2019

“Union shop OT is good benefits are top notch”

Brame SpecialtyBrame Specialty
Field Service Technician
27 Jan 2021

“Pay is decent but not great”

See More

Field Service Technician Interviews

Related Careers

Field Service Engineer
£29,388
13% skills overlap
Project Engineer
£39,775
13% skills overlap
Program Manager
£60,696
No skills overlap
Project Manager
£46,201
13% skills overlap

Field Service Technician jobs