What does a First Call Operative do?

A Call Center Representative is part of a large team that handles phone calls at a call center. Call centers can range in their specialty. Customer service, technical help, sales, and political call centers are among the most popular. As a Call Center Representative, you will be responsible for answering or making calls to or from customers. Once a customer is on the line you will be tasked with providing them with information, services or troubleshooting assistance.

There are no educational requirements to become and Call Center Representative. However, since it is a phone based job, superb verbal communications skills are a must for this position. While some people can and do work remotely, most employees work at large call centers where they are required to sit and work in a noisy environment for long periods. Candidates should possess the ability to maintain focus and stay on task.

  • Report to SOS (start of shift) meeting for performance recaps
  • Utilize company equipment to facilitate calls
  • Interact with all customers in a friendly and courteous manner
  • Follow all prompts from call management system to provide the appropriate customer service
  • Handle all issues in accordance with best practices
  • When necessary involve senior management
  • Follow all prompts and scripts to the letter with no deviation
  • Understand and adhere to all rules of conduct
  • 3+ years in a customer service position
  • Basic understanding of windows base systems
  • Excellent verbal communication skills
  • Strong literary comprehension capability
  • High-speed internet connection (if working remotely)
  • Reliable transportation to and from the call center
  • Capable of staying focused and tuning out outside distractions
  • Ability to sit for long periods of time
  • Willingness to submit to random drug screenings
EducationGED / High School Degree
Work/Life Balance
3.2 ★
Salary Range--
Career Opportunity
3.1 ★
Avg. Experience2-4 years

First Call Operative Salaries

Average Base Pay

£30,620 /yr
Same as national average
Not including cash compensation
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Not enough salaries reported to show distribution
£23K
Median: £31K
£42K
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Glassdoor Estimated Salary

First Call Operative Career Path

Learn how to become a First Call Operative, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

L2
Call Center Representative
£20,688/yr
L3
See Career Path

First Call Operative Insights

Read what First Call Operative professionals have to say about their job experiences and view top companies for this career.
CallForce (UT)CallForce (UT)
Outbound Call Agent
9 Jun 2021

“The pay is pretty good and everyone I met and worked with was so nice.”

DialAmericaDialAmerica
Inbound Call Center Agent
21 May 2021

“The pay is not very competitive and it is not very fun do this particular type of telemarketing.”

Colony BrandsColony Brands
Call Center
11 Mar 2021

“Training went really well and I thought I was gonna do great but I had issues with every.”

GDH ConsultingGDH Consulting
Call Center Representative
5 Oct 2019

“Scott was a great person and always went above and beyond to make sure I was happy with my job.”

KeyBankKeyBank
Contact Center Representative
27 Dec 2020

“He said “didn’t you go on vacation this past March” it was quite offensive.”

EnterpriseEnterprise
Contact Center Representative
26 Aug 2019

“The pay raises are little to none no matter how your metrics show month after month.”

Millennium Physician GroupMillennium Physician Group
Call Center Representative
11 Jun 2019

“Any pride there was about taking care of our patients and having a great reputation in the local medical industry is almost dead.”

RoundPoint Mortgage ServicingRoundPoint Mortgage Servicing
Call Center Supervisor
5 Feb 2020

“I started as a temporary call center agent and have been provided the tools and opportunities to advance my career in the call center.”

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First Call Operative Interviews

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First Call Operative jobs