What does a Front Desk Agent do?
A front desk agent is responsible for checking hotel guests in and out of their rooms. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. They also have to store any luggage as needed by guests. Some of the jobs titles that a front desk agent could grow into are hotel manager and general manager.
A front desk agent does not need any experience but should have a high school degree or GED equivalent. One of the most important skills that a front desk agent will have is attention to detail. Another skill is organization as the front desk agent will have to keep track of guests and their requests.
Front Desk Agent Salaries
Average Base Pay
Front Desk Agent Career Path
Learn how to become a Front Desk Agent, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Front Desk Agent Insights
Country Inn & Suites by Radisson“Terrible pay but if you're a college student with little to no bills it's perfect.”
Boardroom Salon for Men“work and home balance is nice but i would like to work more than 40 hours.”
Hagie Manufacturing“This was my first job right out of high school and it was a great working experience.”
UMBC“Mandatory training and professional development meetings do nothing for workers and seem to only exist to appear professional.”
Omni Hotels“Management choice wasn’t the best and some of the guests were rude for no reason.”
Premier Inn“Really good staff pay customers discount a a a a a a a a a a a a a”
“No nights no weekends is nice but the stress here for little pay is not worth it.”
Eden Recruitment