What does a Front Desk Manager do?

Front desk managers act as the face of an establishment and ensure visitors feel welcomed. Front desk managers are primarily employed in the hospitality industry and should not be confused with front office managers who are employed in any number of industries. The position of front desk manager entails managing the reception area, coordinating all front desk activities, and supervising the support staff. Front desk managers also compile reports for management, including occupancy reports and financial information.

Though no specific degree is needed for the position of front desk manager, experience handling cash, accounting procedures, and general administrative tasks are always a plus. Hospitality experience is also required, as well as some familiarity with hotel booking software and adequate computer skills in common programs such as Microsoft Word and Excel. A front desk manager may be expected to work varying shifts throughout the week.

  • Responsible for the running of the front desk by hiring and training all front desk agents and leading by example
  • Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines
  • Assist in the development and monitoring of the budget to provide top quality customer service
  • Schedule the front office staff and supervise workload during shifts
  • Act as liaison between the General Manager and staff
  • Answer phone inquiries, direct calls, and provide basic information
  • High School Diploma required, advanced degree in hospitality related field preferred
  • 2 years of previous front desk manager or front desk supervisor experience is preferred
  • Excellent leadership, management, and team building skills
  • Must have strong verbal and written communication skills
  • Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
  • Ability to multitask, prioritize, and manage time
Education--
Work/Life Balance
3.2 ★
Salary Range--
Career Opportunity
3.6 ★
Avg. Experience2-4 years

Front Desk Manager Salaries

Average Base Pay

£28,572 /yr
Same as national average
Not including cash compensation
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Not enough salaries reported to show distribution
£16K
Median: £29K
£52K
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Glassdoor Estimated Salary

Front Desk Manager Career Path

Learn how to become a Front Desk Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

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Front Desk Manager Insights

Read what Front Desk Manager professionals have to say about their job experiences and view top companies for this career.
Hendrick Automotive GroupHendrick Automotive Group
Desk Manager
23 Apr 2021

“I have worn many hats within the company in sales and am loving where I live and what I do!”

Marriott InternationalMarriott International
Director of Front Office
31 May 2020

“Great development opportunities and continual learning”

University of Illinois Hospital & Health Sciences SystemUniversity of Illinois Hospital & Health Sciences System
Desk Manager
3 Oct 2019

“salary was not good at all considering the work load”

Stone SummitStone Summit
Staff Junior Front Desk Manager
21 Mar 2021

“Not the best pay but you could earn more”

Fairfield Inn & Suites HotelsFairfield Inn & Suites Hotels
Front Desk Manager
13 Jun 2021

“Every employee was great to work with”

Stein Eriksen LodgeStein Eriksen Lodge
Front Desk Manager
12 Aug 2020

“Training is top Notch with Forbes”

LEGOLAND CaliforniaLEGOLAND California
Front Desk Supervisor
2 Mar 2021

“Great people to work with”

St. Regis HotelsSt. Regis Hotels
Front Desk Manager Supervisor
10 Jan 2021

“Great people to work with”

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Front Desk Manager Interviews

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