What does a Guest Services do?

The Guest Services Representative will ensure the guests have a great experience. You will exhibit a friendly and professional demeanor in all guest interactions as you document and ensure any issues are resolved. You will undergo product knowledge training about the facilities and its amenities to address guest questions

The ideal guest service representative will have a GED or H.S. diploma, required but an Associate's degree in business administration is preferred. This candidate will have 2+ years of experience in a customer service role and have experience using a multi-line office phone, computer and other office technology. Proficiency with Microsoft Office Applications is required.

What responsibilities are common for Guest Services jobs?
  • Act as the first point of contact for guest information
  • Address and document guest concerns in the database
  • Achieve amicable resolution to guest concerns
  • Coordinate with other departments to address guest concerns
  • Update guest records
  • Problem-solve to achieve guest resolution
  • Complete product knowledge training to answer guest questions
  • Promote facilities amenities and activities
What are the typical qualifications for Guest Services jobs?
  • Associate's degree in business administration, preferred
  • 2+ years of experience in a customer service role
  • Experience using a multi line office phone
  • Able to use a computer and other office technology
  • Able to sit for long periods of time in front of a computer
  • Proficiency with Microsoft Office Applications
  • Exhibits a positive and friendly demeanor in all guest interactions
  • Must detail oriented to document guest interactions in the database
  • Keen listener with ability to address guest concerns and de-escalate issues
Work/Life Balance
3.3 ★
Salary Range--
Career Opportunity
3.3 ★
Avg. Experience8+ years

Guest Services Salaries near United Kingdom

Average Base Pay

£26,062 /yr
Not including cash compensation
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Glassdoor Estimated Salary

Guest Services Career Path

Learn how to become a Guest Services, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Guest Services

Years of Experience Distribution

0 - 1
2 - 4
5 - 7
Not including years spent in education and/or training

Guest Services Insights

Read what Guest Services professionals have to say about their job experiences and view top companies for this career.
Museum of the BibleMuseum of the Bible
Guest Relations Associate
29 Sept 2021

“A majority of co workers are great to work with and 5R people were really nice.”

Alpine Country ClubAlpine Country Club
Guest Services
18 Aug 2021

“The staff is amazing and the managers/bosses are some of the best people I have ever met”

Customer Service Representative
5 Sept 2023

“I am a good speaker N Listener..So Customer service is very comfortable job for me..Thank you”

Hampton Inn by HiltonHampton Inn by Hilton
Guest Services Agent
10 Nov 2021

“5he following day I was late and I called to let management know.....they then decided to terminate me......”

Bob's Discount FurnitureBob's Discount Furniture
Guest Experience Specialist
26 Sept 2023

“Software for managing and writing orders is the best I’ve seen in any furniture store I’ve worked at.”

Belgravia Leisure.Belgravia Leisure.
Guest Experience Officer
13 Oct 2022

“Other gyms and busienss in the leisure industry are paying close to double the hourly rate for this role.”

European Wax CenterEuropean Wax Center
Guest Service Associate
30 Apr 2022

“But the pay is lower than just about everywhere else here with the same job title and responsibilities.”

Alaska AirlinesAlaska Airlines
central baggage agent
4 Aug 2023

“the pay at the time was not the best but the bonuses did make it bearable”

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Guest Services Interviews

Frequently asked questions about the role and responsibilities of a Guest Services

The most similar professions to Guest Services are:
  • Night Auditor
  • Business Development Manager
  • Sales Representative
  • Regional Sales Manager

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Guest Services jobs