What does a Helpdesk Technician do?

Helpdesk technicians provide tech support services, usually from a distance via phone or an online chat tool. By asking the customer targeted questions and using remote troubleshooting tools, they identify the problem and perform fixes or suggest recommended actions. They may also assist with security issues, program updates, and providing technical advice.

Helpdesk technicians typically have a bachelor’s degree in a computer science field, although an equivalent level of relevant professional experience may be acceptable. They would be expected to have extensive knowledge of common software programs and hardware components, and have familiarity with resolving common technical issues. They must have in-depth expertise with the particular systems or services used by their organization and its clients. Hands-on experience with remote troubleshooting tools and automation programs is helpful.

EducationBachelor's Degree
Work/Life Balance
3.5 ★
Salary Range--
Career Opportunity
3.2 ★
Avg. Experience2-4 years

Helpdesk Technician Salaries

Average Base Pay

£22,792 /yr
Same as national average
Not including cash compensation
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£15K
Median: £23K
£34K
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Glassdoor Estimated Salary

Helpdesk Technician Career Path

Learn how to become a Helpdesk Technician, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

L2
Helpdesk Technician
£22,792/yr
L3
See Career Path

Helpdesk Technician Insights

Read what Helpdesk Technician professionals have to say about their job experiences and view top companies for this career.
NCRNCR
Help Desk Agent
11 Jun 2020

“Promotion often go to people that are not qualified but are close friends with management.”

SafetySkillsSafetySkills
Help Desk Representative
12 Oct 2021

“It's not the best insurance I've ever had but it's not terrible.”

Tulsa housing authorityTulsa housing authority
Help Desk Technician
19 Jul 2021

“My direct boss was great to work for and I had a fantastic team to work with.”

Lineage LogisticsLineage Logistics
Helpdesk Technician
14 Jan 2020

“Manager is afraid to discipline certain people and will destroy others for such minor stuff.”

CapgeminiCapgemini
Senior Analyst Desktop Support
28 Jul 2021

“The company is good and I'm learning many things will be helpful for my career development.”

Caltech (California)Caltech (California)
IT Help Desk
30 Jun 2021

“Caltech is a wonderful place to work and is full of opportunities for career development.”

Ritter CommunicationsRitter Communications
Help Desk Technician
15 Dec 2020

“Offer you opportunities to learn and grow and give you the resources to do that.”

Artech L.L.C.Artech L.L.C.
Help Desk Analyst
20 Mar 2021

“Honestly NONE / they only good thing was my coworkers who were great but sadly trapped in the same bad situation”

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Helpdesk Technician Interviews

Related Careers

Technical Support Specialist
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Helpdesk Technician jobs

Frequently asked questions about the role and responsibilities of a helpdesk technician

When working as a helpdesk technician, the most common skills you will need to perform your job and for career success are Windows Operating Systems, Active Directory, Windows 10, Microsoft Office Suite and Office 365.

The most similar professions to helpdesk technician are:
  • Technical Support Specialist
  • Support Engineer
  • Technical Support Engineer
  • Software Engineer

The most common qualifications to become a helpdesk technician is a minimum of a Bachelor's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.