What does a Helpdesk Technician do?
Helpdesk technicians provide tech support services, usually from a distance via phone or an online chat tool. By asking the customer targeted questions and using remote troubleshooting tools, they identify the problem and perform fixes or suggest recommended actions. They may also assist with security issues, program updates, and providing technical advice.
Helpdesk technicians typically have a bachelor’s degree in a computer science field, although an equivalent level of relevant professional experience may be acceptable. They would be expected to have extensive knowledge of common software programs and hardware components, and have familiarity with resolving common technical issues. They must have in-depth expertise with the particular systems or services used by their organization and its clients. Hands-on experience with remote troubleshooting tools and automation programs is helpful.
Helpdesk Technician Salaries
Average Base Pay
Helpdesk Technician Career Path
Learn how to become a Helpdesk Technician, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Helpdesk Technician Insights
“Promotion often go to people that are not qualified but are close friends with management.”
“It's not the best insurance I've ever had but it's not terrible.”
“My direct boss was great to work for and I had a fantastic team to work with.”
“Manager is afraid to discipline certain people and will destroy others for such minor stuff.”
“The company is good and I'm learning many things will be helpful for my career development.”
“Caltech is a wonderful place to work and is full of opportunities for career development.”
“Offer you opportunities to learn and grow and give you the resources to do that.”
“Honestly NONE / they only good thing was my coworkers who were great but sadly trapped in the same bad situation”
Helpdesk Technician Interviews
Helpdesk Technician jobs
Frequently asked questions about the role and responsibilities of a helpdesk technician
When working as a helpdesk technician, the most common skills you will need to perform your job and for career success are Windows Operating Systems, Active Directory, Windows 10, Microsoft Office Suite and Office 365.
- Technical Support Specialist
- Support Engineer
- Technical Support Engineer
- Software Engineer
The most common qualifications to become a helpdesk technician is a minimum of a Bachelor's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.