What does an IT Support Analyst do?

IT support analysts are responsible for providing a broad range of technical support services, and may also evaluate the overall support program. They configure, install, and maintain hardware and software programs, and assist with upgrades and integrations. They help with security issues and recommend privacy safeguards. They provide repair and troubleshooting support, which may be performed remotely using a virtual tech support platform. They may also provide assessments of the IT processes and make recommendations for improvements.

IT support analysts typically have at least an associate degree in a computer science field, although additional education or training is an advantage. They have a background in tech support or similar roles. They must be familiar with a range of technology products and services, but may specialize in a particular type of system or the technology used by a certain industry.

Education--
Work/Life Balance
3.5 ★
Salary Range--
Career Opportunity
3.2 ★
Avg. Experience2-4 years

IT Support Analyst Salaries

Average Base Pay

£26,141 /yr
Same as national average
Not including cash compensation
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£18K
Median: £26K
£38K
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Glassdoor Estimated Salary

IT Support Analyst Career Path

Learn how to become an IT Support Analyst, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

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IT Support Analyst Insights

Read what IT Support Analyst professionals have to say about their job experiences and view top companies for this career.
Major PlayersMajor Players
IT Support
12 Feb 2021

“Which I will always remember but everyone that I worked with then was fantastic to work with.”

Indus MotorsIndus Motors
IT Support
24 Oct 2019

“Good place to work if you don't have high expectation of salary.Single then good place to work.Married please don't expect a salary hike nearby.”

G-MED North America
IT Support
8 Aug 2021

“Everyone I worked with was friendly and productive.”

NEC CorporationNEC Corporation
IT Support
21 Nov 2021

“People are good and its OJT system was great.”

Lang Pharma NutritionLang Pharma Nutrition
IT Support
20 Feb 2020

“Everyone is very friendly and genuinely wants me to succeed in my career.”

CapgeminiCapgemini
Desktop Support Analyst
25 May 2021

“Good Infra and Facility.”

HSNHSN
IT Support
13 Feb 2021

“Nice fun great cool sweet”

AccentureAccenture
IT Support
25 Jun 2021

“salary is ok but not great”

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IT Support Analyst Interviews

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IT Support Analyst jobs