What does a Lead Front Desk Agent do?

A front desk agent is responsible for checking hotel guests in and out of their rooms. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. They also have to store any luggage as needed by guests. Some of the jobs titles that a front desk agent could grow into are hotel manager and general manager.

A front desk agent does not need any experience but should have a high school degree or GED equivalent. One of the most important skills that a front desk agent will have is attention to detail. Another skill is organization as the front desk agent will have to keep track of guests and their requests.

  • Check guests in and out of their rooms
  • Answer any questions guests have
  • Make recommendations for activities and restaurants
  • Store any luggage guests have
  • Answer the phone and direct the call
  • Take reservations on the phone
  • Arrange transportation for guests
  • Maintain the record of guests that have checked in and out
  • High school diploma or GED equivalent
  • Excellent customer service skills
  • Amazing interpersonal abilities
  • Top-of-the-line organizational skills
  • Ability to handle multiple tasks at once
  • Amazing time management skills
  • A degree in hotel management is preferred
  • Incredibly detail oriented
  • Able to work nights and weekends
Education--
Work/Life Balance
3.3 ★
Salary Range--
Career Opportunity
3.1 ★
Avg. Experience8+ years

Lead Front Desk Agent Salaries

Average Base Pay

£22,044 /yr
Same as national average
Not including cash compensation
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Not enough salaries reported to show distribution
£13K
Median: £22K
£36K
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Glassdoor Estimated Salary

Lead Front Desk Agent Career Path

Learn how to become a Lead Front Desk Agent, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

L2
Front Desk Agent II
£21,055/yr
L4
See Career Path

Lead Front Desk Agent Insights

Read what Lead Front Desk Agent professionals have to say about their job experiences and view top companies for this career.
Country Inn & Suites by RadissonCountry Inn & Suites by Radisson
Front Desk Agent
25 Mar 2021

“Terrible pay but if you're a college student with little to no bills it's perfect.”

North Carolina State UniversityNorth Carolina State University
Front Desk Attendant
10 Mar 2021

“Working at the front desk is not strenuous and I enjoy my time helping people in their studios.”

Boardroom Salon for MenBoardroom Salon for Men
Leadership/Front Desk
15 Aug 2019

“work and home balance is nice but i would like to work more than 40 hours.”

Picturehouse Cinemas
Front of House
1 Feb 2021

“Great benefits in terms of films and as a part time/student job worked really well for me.”

Hagie ManufacturingHagie Manufacturing
Front Desk
24 Jul 2020

“This was my first job right out of high school and it was a great working experience.”

Sleep Inn & SuitesSleep Inn & Suites
Front Desk Agent
9 Dec 2019

“workers and expectations from owners and management to preform duties outside of your job description and pay.”

Omni HotelsOmni Hotels
Front Desk Agent
8 Jun 2021

“Management choice wasn’t the best and some of the guests were rude for no reason.”

Premier InnPremier Inn
Front of House
15 Aug 2021

“Really good staff pay customers discount a a a a a a a a a a a a a”

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Lead Front Desk Agent Interviews

Related Careers

Receptionist
£20,163
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Front Desk Manager
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Administrative Assistant
£21,734
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Executive Assistant
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Lead Front Desk Agent jobs

Frequently asked questions about the role and responsibilities of a lead front desk agent

The most similar professions to lead front desk agent are:
  • Receptionist
  • Front Desk Manager
  • Administrative Assistant
  • Executive Assistant