What does a Passenger Service Agent do?

Ramp agents are responsible for loading and unloading aircraft baggage, guiding planes to and from their gates, operating baggage carts, de-icing planes and performing other airplane servicing duties. You will work either as an airport or airline-specific employee, depending on the airport at which you work. Ramp agents have fast-paced careers and should be comfortable working in any weather, including rain, snow and heat.

To be a ramp agent, you must have a high school diploma or equivalent, though no additional licenses or education are required. You should also be able to lift heavy items, have strong communication skills and be able to work both independently and with a team to complete tasks. Hours can vary significantly, so having a flexible schedule and being comfortable working during holidays and evenings is a plus.

  • Safely lift, load, unload and transport baggage, mail and cargo from aircraft to airport
  • Maintain on-time connections by guiding aircraft to and from gate positions
  • Protect baggage and other equipment from damage, loss and weather conditions
  • Drive and operate ground equipment, such as tugs, cargo carts, service trucks and belt loaders
  • Assist with record keeping and documentation to ensure correct routing of baggage
  • Adhere to safety guidelines and maintain safe working conditions for yourself and others
  • Communicate with managers and lead agents to manage daily schedules
  • Report equipment problems and breakdowns to facilitate fast repairs
  • Able to work in extreme conditions, such as hot and cold weather, as well as small spaces
  • High school diploma or equivalent, such as successful completion of a GED
  • Familiarity with basic computer programs to assist with record keeping and baggage routing
  • Possess a valid driver's license and have a good driving record
  • Pass a physical agility test, depending on the airline
  • Strong teamwork and collaboration skills to help achieve team goals
  • Excellent verbal and written communication skills, such as email and phone
  • Flexible schedule allowing work during nights, weekends and holidays
  • Adaptability to changing priorities and time management skills
EducationGED / High School Degree
Work/Life Balance
3.1 ★
Salary Range--
Career Opportunity
3.1 ★
Avg. Experience8+ years

Passenger Service Agent Salaries

Average Base Pay

£22,987 /yr
Same as national average
Not including cash compensation
See More Insights
Median: £23K
See More Insights
Glassdoor Estimated Salary

Passenger Service Agent Career Path

Learn how to become a Passenger Service Agent, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Ramp Agent
Lead Ramp Agent
See Career Path

Passenger Service Agent Insights

Read what Passenger Service Agent professionals have to say about their job experiences and view top companies for this career.
South Central Ambulance Service NHSSouth Central Ambulance Service NHS
111 Call Handler
25 Dec 2019

“The pay is good if you work weekends and evenings but honestly at what cost?”

Southwest AirlinesSouthwest Airlines
Ramp Agent
21 Jun 2019

“Take the fact that the shifts Southwest had took me away from my social life was not ideal either.”

Integrated Care 24 Integrated Care 24
Ic24 Call Handler
13 Sep 2020

“Lovely team and good people to work with.”

Cargo Agent
14 Apr 2021

“I resigned based on this and as well as my so called supervisor and management.”

Satellites UnlimitedSatellites Unlimited
Satellite Technician
26 Feb 2021

“Pay was ok but not enough to keep me”

Sun Country AirlinesSun Country Airlines
Cargo Agent
27 Oct 2020

“Don't make promises u can't keep late hours no benefits because your classified as part time no pto”

South West WaterSouth West Water
Call Handler
23 Jul 2019

“you get to meet and make great friends with endless opportunities to progress”

American AirlinesAmerican Airlines
Fleet Service Agent
2 Sep 2019

“To help others see the world and make a great career”

See More

Passenger Service Agent Interviews

Related Careers

25% skills overlap
Material Handler
38% skills overlap
Forklift Operator
38% skills overlap
Warehouse Worker
38% skills overlap

Passenger Service Agent jobs