What does a Personal Banker do?

Personal bankers are the first person a customer will encounter when they step inside of a bank. They are responsible for creating a welcoming environment for a bank's new and regular customers as they help them with their banking needs and activities.

Personal bankers assist with account-related requests including deposits, withdrawals, transfers, or applications for debit and credit cards. They refer customers to a financial expert if needed and advise and sell customers on the bank's financial goods and services that go beyond simple accounts and cards. They assist in the resolution of any issues a customer may have with their banking services and guide them with services including a mortgage, loan, savings and retirement options. Personal bankers open and close accounts as requested, and they monitor customer accounts to ensure information is up-to-date. Personal bankers learn more about a customer's needs and help them find proper solutions within their bank. Personal bankers need a minimum high school diploma or equivalency including a GED and specific on-the-job training as provided by their employer.

EducationBachelor's Degree
Work/Life Balance
3.3 ★
Salary Range--
Career Opportunity
3.3 ★
Avg. Experience2-4 years

Personal Banker Salaries

Average Base Pay

£22,937 /yr
Same as national average
Not including cash compensation
See More Insights
£16K
Median: £23K
£34K
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Glassdoor Estimated Salary

Personal Banker Career Path

Learn how to become a Personal Banker, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

L1
Personal Banker I
£23,534/yr
L2
Personal Banker
£22,937/yr
See Career Path

Personal Banker Insights

Read what Personal Banker professionals have to say about their job experiences and view top companies for this career.
Tri Counties BankTri Counties Bank
Personal Banker I
30 Nov 2021

“The job it’s self is nice and working with the people is such an amazing learning experience.”

The Citizens BankThe Citizens Bank
Personal Banker
19 Apr 2020

“this wasn't the schedule I wanted and it didn't provide a good work/life balance for me.”

Wells FargoWells Fargo
Personal Banker II
16 Jan 2021

“Wells Fargo has the best training program than any company I've ever worked for.”

KeyBankKeyBank
Personal Banker
11 Dec 2019

“I really liked the manager that hired me but she moved locations not long after I started.”

PNC Financial Services GroupPNC Financial Services Group
Personal Banker
12 Jan 2021

“Good pay and great pro”

Trader Joe'sTrader Joe's
Personal Banker
27 Jul 2021

“Good pay and good whatever you want”

Commerce BankCommerce Bank
Personal Banker
17 Sep 2019

“I have been told to reschedule surgeries for my children because it didn't work with the schedule because turnover rate is SO high.”

Fifth ThirdFifth Third
Personal Banker II
29 Aug 2021

“training experience was good to the last month then my branch got to busy to train me on the important stuff.”

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Personal Banker Interviews

Related Careers

Relationship Banker
£42,604
50% skills overlap
Banker Associate
£53,082
Private Banker
£57,733
50% skills overlap
Software Engineer
£44,851
No skills overlap

Personal Banker jobs

Frequently asked questions about the role and responsibilities of a personal banker

When working as a personal banker, the most common skills you will need to perform your job and for career success are Relationship-building, Ability to Multitask, dodd-frank, Banking Experience and Confidence.

The most similar professions to personal banker are:
  • Relationship Banker
  • Banker Associate
  • Private Banker
  • Software Engineer

The most common qualifications to become a personal banker is a minimum of a Bachelor's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.