What does a Personal Banker II do?

Personal bankers are the first person a customer will encounter when they step inside of a bank. They are responsible for creating a welcoming environment for a bank's new and regular customers as they help them with their banking needs and activities.

Personal bankers assist with account-related requests including deposits, withdrawals, transfers, or applications for debit and credit cards. They refer customers to a financial expert if needed and advise and sell customers on the bank's financial goods and services that go beyond simple accounts and cards. They assist in the resolution of any issues a customer may have with their banking services and guide them with services including a mortgage, loan, savings and retirement options. Personal bankers open and close accounts as requested, and they monitor customer accounts to ensure information is up-to-date. Personal bankers learn more about a customer's needs and help them find proper solutions within their bank. Personal bankers need a minimum high school diploma or equivalency including a GED and specific on-the-job training as provided by their employer.

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EducationBachelor's Degree
Work/Life Balance
3.3 ★
Salary Range--
Career Opportunity
3.3 ★
Avg. Experience2-4 years

Personal Banker II Salaries

Average Base Pay

£23,534 /yr
Same as national average
Not including cash compensation
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Not enough salaries reported to show distribution
£16K
Median: £24K
£34K
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Glassdoor Estimated Salary

Personal Banker II Career Path

Learn how to become a Personal Banker II, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

L1
Personal Banker I
£23,534/yr
L2
See Career Path

Personal Banker II Insights

Read what Personal Banker II professionals have to say about their job experiences and view top companies for this career.
Fifth ThirdFifth Third
Personal Banker II
10 May 2021

“Started off with 3 weeks PTO and a week of sick time which is really good.”

The Citizens BankThe Citizens Bank
Personal Banker
19 Apr 2020

“this wasn't the schedule I wanted and it didn't provide a good work/life balance for me.”

Wells FargoWells Fargo
Personal Banker II
16 Jan 2021

“Wells Fargo has the best training program than any company I've ever worked for.”

KeyBankKeyBank
Personal Banker
11 Dec 2019

“I really liked the manager that hired me but she moved locations not long after I started.”

PNC Financial Services GroupPNC Financial Services Group
Personal Banker
12 Jan 2021

“Good pay and great pro”

Trader Joe'sTrader Joe's
Personal Banker
27 Jul 2021

“Good pay and good whatever you want”

Wells FargoWells Fargo
Personal Banker
3 Feb 2021

“Also BONUS was reduced to nothing went from abt 3k a quarter to abt $400”

Fifth ThirdFifth Third
Personal Banker II
29 Aug 2021

“training experience was good to the last month then my branch got to busy to train me on the important stuff.”

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Personal Banker II Interviews

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Personal Banker II jobs