What does a Ramp Agent do?

Ramp agents are responsible for loading and unloading aircraft baggage, guiding planes to and from their gates, operating baggage carts, de-icing planes and performing other airplane servicing duties. You will work either as an airport or airline-specific employee, depending on the airport at which you work. Ramp agents have fast-paced careers and should be comfortable working in any weather, including rain, snow and heat.

To be a ramp agent, you must have a high school diploma or equivalent, though no additional licenses or education are required. You should also be able to lift heavy items, have strong communication skills and be able to work both independently and with a team to complete tasks. Hours can vary significantly, so having a flexible schedule and being comfortable working during holidays and evenings is a plus.

  • Safely lift, load, unload and transport baggage, mail and cargo from aircraft to airport
  • Maintain on-time connections by guiding aircraft to and from gate positions
  • Protect baggage and other equipment from damage, loss and weather conditions
  • Drive and operate ground equipment, such as tugs, cargo carts, service trucks and belt loaders
  • Assist with record keeping and documentation to ensure correct routing of baggage
  • Adhere to safety guidelines and maintain safe working conditions for yourself and others
  • Communicate with managers and lead agents to manage daily schedules
  • Report equipment problems and breakdowns to facilitate fast repairs
  • Able to work in extreme conditions, such as hot and cold weather, as well as small spaces
  • High school diploma or equivalent, such as successful completion of a GED
  • Familiarity with basic computer programs to assist with record keeping and baggage routing
  • Possess a valid driver's license and have a good driving record
  • Pass a physical agility test, depending on the airline
  • Strong teamwork and collaboration skills to help achieve team goals
  • Excellent verbal and written communication skills, such as email and phone
  • Flexible schedule allowing work during nights, weekends and holidays
  • Adaptability to changing priorities and time management skills

Average Years of Experience

0 - 1
6%
2 - 4
2%
5 - 7
0%
8+
92%

Common Skill Sets

English Language
Computer Literacy
Excellent Customer Service
Excellent Communication
Load Unload
Anger
Sensitive
Faxing

Ramp Agent Seniority Levels

L2
Ramp Agent
£26,296/yr
L4
Lead Ramp Agent
£24,411/yr
Packer
22% made the transition
Material Handler
15% made the transition
See Career Path

Ramp Agent Salaries

Average Base Pay

£26,296 /yr
Same as national average
Not including cash compensation
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£15K
Median: £26K
£45K
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Glassdoor Estimated Salary

Ramp Agent jobs

Ramp Agent Interviews