What does a Relationship Banker do?

A relationship banker, also known as a personal banker, is the liaison between the customer and the financial institution, building and maintaining that relationship and offering advice on everything from personal and business accounts to investments, loans and trust management services. As a relationship banker, you will have broad knowledge of the products and services offered by the bank as well as the needs and financial goals of your clients, helping them optimize and manage their accounts.

As the main point of contact for your clients at the branch location, you will need to bring your superior written and verbal communication skills to the table each and every day, along with a strong grasp of numbers and finance, a passion for customer service and a professional, friendly demeanor. A minimum of a high school diploma with prior banking experience, or an associate or bachelor's degree is required for all applicants.

  • 1. Reach out to prospective retail banking customers and establish business relationships.
  • 2. Greet customers when they enter the branch and establish a professional, friendly rapport.
  • 3. Evaluate customers' financial needs, provide banking solutions and refer them to the appropriate branch officers as needed.
  • 4. Create new checking, savings and other deposit accounts for clients.
  • 5. Clearly explain product and service benefits, requirements and restrictions, changes and other related product information to clients and bank employees.
  • 6. Manage customer accounts, including opening and closing accounts and overseeing transactions.
  • 7. Provide ongoing banking relationship services with existing clients.
  • 8. Ensure customer satisfaction and resolve issues with banking products or services.
  • 2. Excellent written and verbal communication and interpersonal skills
  • 3. Personal computer and data entry experience
  • 4. The ability to maintain a professional, courteous demeanor even under high-pressure circumstances
  • 5. Knowledge of banking software and terminology
  • 6. Knowledge of banking rules and regulations
  • 7. Strong math and critical thinking skills
  • 8. Ability to process customer requests, identify problems and provide solutions
  • 9. Ability to work both independently and as part of a team
  • 10. Prior personal banking experience or experience in sales and customer service is a plus.
Education--
Work/Life Balance
3.5 ★
Salary Range--
Career Opportunity
3.4 ★
Avg. Experience8+ years

Relationship Banker Salaries

Average Base Pay

£42,604 /yr
Same as national average
Not including cash compensation
See More Insights
£23K
Median: £43K
£80K
See More Insights
Glassdoor Estimated Salary

Relationship Banker Career Path

Learn how to become a Relationship Banker, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

See Career Path

Relationship Banker Insights

Read what Relationship Banker professionals have to say about their job experiences and view top companies for this career.
Huntington National BankHuntington National Bank
Relationship Banker I
1 Jun 2021

“Some of the experiences with management was not the best and no one would do anything about it”

J.P. MorganJ.P. Morgan
Relationship Banker
26 Nov 2020

“you are not eligible for career opportunities within JP Morgan based off of this job.”

IBERIABANKIBERIABANK
Relationship Banker
19 Mar 2021

“Great hours and holidays.”

JPMorgan Chase & Co
Licensed Relationship Banker
15 Jul 2021

“Incentive plan is one of the best and if done correctly could easily double your salary.”

ChaseChase
Relationship Banker
22 Oct 2021

“balanced work life schedule that is perfect”

J.P. MorganJ.P. Morgan
Relationship Banker
10 Nov 2020

“Great work and life balance”

IBERIABANKIBERIABANK
Relationship Banker
12 Dec 2020

“Work and life balance is good”

J.P. MorganJ.P. Morgan
Relationship Banker
18 May 2021

“good balance between work and home life”

See More

Relationship Banker Interviews

Related Careers

Personal Banker
£22,937
No skills overlap
Business Banker
£23,811
No skills overlap
Private Banker
£57,733
No skills overlap
Premier Banker
£21,731
No skills overlap

Relationship Banker jobs