What does a Relationship-Manager do?

Customer relationship managers serve a senior role in creating and guiding an organization’s customer relationship processes. They develop and oversee programs and systems to maintain customer interactions and support customer support operations. They establish and enforce standards and protocol for customer interactions. They play an active part in selecting programs and tools used for these tasks. They lead a team of customer relations specialists and support staff. In some organizations, they may have direct interaction with clients and be expected to nurture and grow those relationships.

Customer relationship managers typically have a bachelor’s degree in a business field, and a background in customer relations, ideally including roles with supervisory responsibilities. They must have an in-depth understanding of tactics and strategies that drive long-term customer relationships.

EducationBachelor's Degree
Work/Life Balance
3.4 ★
Salary Range--
Career Opportunity
3.6 ★
Avg. Experience2-4 years

Relationship-Manager Salaries near United Kingdom

Average Base Pay

£57,397 /yr
Not including cash compensation
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Not enough salaries reported to show distribution
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Glassdoor Estimated Salary

Relationship-Manager Career Path

Learn how to become a Relationship-Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Customer Relationship Manager
Senior Customer Relationship Manager

Years of Experience Distribution

0 - 1
2 - 4
5 - 7
Not including years spent in education and/or training

Relationship-Manager Insights

Read what Relationship-Manager professionals have to say about their job experiences and view top companies for this career.
Relationship Manager
21 Jan 2023

“grow your career in banking and feel HDFC Bank is an excellent place to accomplish this goal”

Newcross Healthcare SolutionsNewcross Healthcare Solutions
Relationship Executive
26 Mar 2023

“High staff turnover because of the above and don't see this changing any time soon.”

Fidelity InvestmentsFidelity Investments
Relationship Manager
18 Oct 2022

“This role varies from one branch to another and depends a great deal on your branch manager.”

16 Sept 2021

“It was my first job and best learning experience I have gained .Good support from seniors.”

Health IQHealth IQ
Medicare Relationship Manager
23 Jul 2021

“Contracting with carriers is a nightmare with the most incompetent team I have ever had a pleasure to work with.”

Snow CompaniesSnow Companies
Relationship Manager
9 Dec 2022

“The starting pay was terrible because of the minimum qualifications they require for the job.”

AgWest Farm CreditAgWest Farm Credit
Relationship Manager
17 Nov 2022

“They have a great training program out of college but it falls flat after training.”

Customer Relationship Manager
23 May 2022

“One of the best companies I've ever worked for simply because how much it cares for its women employees.”

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Relationship-Manager Interviews

Frequently asked questions about the role and responsibilities of a Relationship-Manager

When working as a Relationship-Manager, the most common skills you will need to perform your job and for career success are Expense Control, PharmD, Business Plans, Business Units and Military Experience.

The most similar professions to Relationship-Manager are:
  • Client Relationship Manager
  • Client Manager
  • Business Development Manager
  • Sales Manager

The most common qualifications to become a Relationship-Manager is a minimum of a Bachelor's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.

Related Careers

Client Relationship Manager
13% skills overlap
Client Manager
No skills overlap
Business Development Manager
25% skills overlap
Sales Manager

Relationship-Manager jobs