What does a Relationship-Manager do?
Customer relationship managers serve a senior role in creating and guiding an organization’s customer relationship processes. They develop and oversee programs and systems to maintain customer interactions and support customer support operations. They establish and enforce standards and protocol for customer interactions. They play an active part in selecting programs and tools used for these tasks. They lead a team of customer relations specialists and support staff. In some organizations, they may have direct interaction with clients and be expected to nurture and grow those relationships.
Customer relationship managers typically have a bachelor’s degree in a business field, and a background in customer relations, ideally including roles with supervisory responsibilities. They must have an in-depth understanding of tactics and strategies that drive long-term customer relationships.
Average Base Pay
Relationship-Manager Career Path
Learn how to become a Relationship-Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
“A close and tight team to work with where you get to interact and know almost everyone.”
“There is no work life balance something you have to be work 14 hrs and there is no holidays”
“Compensation and vacation are better than the banks but not the best in the credit union system.”
“i was belittled when i didn't pick up some things quickly and my training was spotty .”
“It was my first job and best learning experience I have gained .Good support from seniors.”
“Best yearly bonus/ If your learner this is the best place to learn and earn.”
“Contracting with carriers is a nightmare with the most incompetent team I have ever had a pleasure to work with.”
“Really good people who on the whole genuinely want to do the best job possible.”
Frequently asked questions about the role and responsibilities of a relationship manager
When working as a relationship manager, the most common skills you will need to perform your job and for career success are Expense Control, PharmD, Business Plans, Business Units and Military Experience.
- Business Manager
- Business Development Manager
- Sales Manager
- Sales Representative
The most common qualifications to become a relationship manager is a minimum of a Bachelor's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.