What does a Senior Staff Technical Support Engineer do?

A Technical Support Engineer is generally hired by a company to oversee and maintain their computer hardware and software systems. Their skills assist the company in resolving technical issues concerning customer's accounts or company software infrastructure. A Technical Support Engineer will also support computer software integration by diagnosing and troubleshooting common problems. Employees holding this job title generally begin in IT or IT Assistant roles.

A bachelor's degree in Computer Science or closely related degree is required for the position. Additionally, some companies also require certification in industry-specific networks or operating systems. Individuals with a strong customer service background and a positive outlook on problem-solving tend to excel in the position of a Technical Support Engineer.

  • Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
  • Actively update, maintain and monitor all aspects of computer networks
  • Install and configure computer systems and applications within the company
  • Respond to customer inquiries and assist in troubleshooting and resolving challenges
  • Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
  • Assist management in creating training materials pertaining to computer troubleshooting and usage
  • Act as the initial point of contact for all computer and system related concerns from clients or other employees
  • Organize and file documentation pertaining to warranties and instructional guides for computer hardware
  • Industry-specific certification in relevant computer languages or software may be required
  • 3-5 years of proven experience in a heavy customer focus position involving and technical knowledge of a companies' products and services
  • Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs
  • Extensive experience working with different operating systems including Windows and Mac OS
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
  • Ability to prioritize and manage several milestones and projects efficiently
  • Professional written and interpersonal skills are essential when communicating with customers and clients
  • Experience installing and configuring computer systems and applications for a large company
  • Accept constructive criticism and customer feedback regarding their experience with software or IT services
EducationEe Degree
Work/Life Balance
3.6 ★
Salary Range--
Career Opportunity
3.6 ★
Avg. Experience2-4 years

Senior Staff Technical Support Engineer Salaries

Average Base Pay

£34,733 /yr
Same as national average
Not including cash compensation
See More Insights
Not enough salaries reported to show distribution
£22K
Median: £35K
£56K
See More Insights
Glassdoor Estimated Salary

Senior Staff Technical Support Engineer Career Path

Learn how to become a Senior Staff Technical Support Engineer, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

L3
Technical Support Engineer III
£34,733/yr
L5
See Career Path

Senior Staff Technical Support Engineer Insights

Read what Senior Staff Technical Support Engineer professionals have to say about their job experiences and view top companies for this career.
WingifyWingify
Technical Support Engineer
5 Apr 2021

“These are definitely great for personal and professional growth and I truly gained a lot from these side projects.”

Mapvision
Technical Engineer
25 Feb 2021

“Growth and salary raise are not the best compared to similar jobs in the same area”

SAPSAP
Technical Support Engineer
11 Jun 2019

“Company takes care of you in all aspects and best place to work and work life balance”

Expleo GroupExpleo Group
Technical Engineer
13 Apr 2020

“Any innovative ideas and thoughts are well appreciated and Your are free to learn and implement your solutions here.”

EpicEpic
Technical Problem Solver (TS)
31 Mar 2021

“It was a great learning experience and definitely helped me identify what mattered most to me in my work.”

ImagenImagen
Technical Support Engineer
3 Jun 2020

“My boss there is the best boss I have ever had and a truly hard worker.”

Future Businesstech IndiaFuture Businesstech India
Technical Support Engineer
29 Jul 2019

“It was wonderful place to work and the facilities they provide to employees are the best.”

PureSoftwarePureSoftware
Senior Technical Support Engineer
12 Aug 2021

“Good place to build your career help employee grow and develop their career in all aspects.”

See More

Senior Staff Technical Support Engineer Interviews

Related Careers

Desktop Engineer
£28,257
No skills overlap
Technical Support Specialist
£28,483
No skills overlap
Helpdesk Technician
£22,792
No skills overlap
Support Engineer
£32,835
No skills overlap

Senior Staff Technical Support Engineer jobs