What does a Senior Support Engineer do?
Support engineers assist customers with tech support concerns and challenges, and also recommend solutions to address needs they may have. Engineers are commonly employed by technology companies and tend to focus on products and services produced by their company or its strategic partners. They assess customer needs, identify challenges or issues, and configure solutions that are customized for their individual needs. They assist with achieving a satisfactory resolution to any issues or problems a customer may be experiencing. They may write training manuals, help guides, and other support materials.
Support engineers typically have a high school diploma, although some roles require at least an associate degree. They commonly have a background in tech support or customer service. They should have in-depth knowledge of common programs and solutions, especially the products and services used by customers in their industry.
Senior Support Engineer Salaries
Average Base Pay
Senior Support Engineer Career Path
Learn how to become a Senior Support Engineer, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Senior Support Engineer Insights
“Good for fresh grad and a good stepping stone for those who want to pursue an IT career.”
“Part of a great team (I work on a contract) and really enjoy what I do.”
“Salaries are not the best among the companies at the same field but still are good”
“The legacy Noble team (or what's left of it) is great to work with.”
“performance pay is used as a way to prop up salary because base pay is low.”
“It is very easy to find yourself working longer hours if you enjoy your products or projects.”
“Taking the job at Varonis was the best decision I have ever made in my career path.”
“Limited growth options for individual career progression unless you were chummy with the people at the top.”
Senior Support Engineer Interviews
Senior Support Engineer jobs
Frequently asked questions about the role and responsibilities of a senior support engineer
- Desktop Engineer
- Technical Support Specialist
- Helpdesk Technician
- Technical Support Engineer